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Reviews of Comfort Suites Miami - Kendall

2.5 out of 5
Comfort Suites Miami - Kendall
3901 Sw 117th Ave, Miami, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, San Pedro Sula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to University International of Miami
Stayed 3 nights in Apr 2024
Response from Comfort Suites in Miami Kendall on Apr 18, 2024
Wow, thank you so much for a perfect rating! Very pleased to hear you enjoyed your stay with us! I hope to see you again soon!

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the Hospital were my grandson was born
Stayed 2 nights in Apr 2024
Response from Comfort Suites in Miami Kendall on Apr 11, 2024
Dear Ada,we greatly appreciate your 5-star review of your recent experience with us. Our team members look forward to welcoming you and your family back on your next visit to Comfort Suites in Miami Kendall.

10/10 Excellent

Tanzenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Suites in Miami Kendall on Apr 18, 2024
Thank you for sharing your review of your recent 5-star stay with us. We're so pleased to hear that you had a terrific experience during your visit. We look forward to welcoming you back again soon!

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff at the hotel were very kind and accommodating; room was a nice size, relatively quiet, and breakfast was fine and expected. The lower rating was because of persistent plumbing issues. In the room we were given there was a leak from the wall/toilet that put a significant amount of water on the bathroom floor in a short amount of time. With small kids I didn't want to deal with slipping hazards so we requested a new room and were moved down the hall quickly and very kindly. This room had a leaky faucet and a water leak under the carpet in the wall next to the bathroom that created a damp area that did not go away overnight. We stayed in that room overnight because we could avoid the area and were leaving the next morning, but plumbing seemed to be a persistent issue in the property. Other than this it was a solid hotel near a grocery store and intersection with quick food options, a decent pool with towels to borrow, and again, staff were very helpful and eager to accommodate.
Stayed 1 night in Mar 2024
Response from Comfort Suites in Miami Kendall on Apr 11, 2024
Dear Rachel, We're happy to learn that you had an enjoyable experience overall. We lament any inconvenience you may have experienced due to the plumbing. Please rest assured that we take your observations seriously and are committed to providing our guests with the highest level of service.We're actively making improvements to ensure every aspect of your stay meets your expectations. Thanks for sharing your feedback, and we eagerly await your return.

8/10 Good

Jennifer, Stuart

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The parking lot spaces are very small and there was very little water pressure coming from the sink and shower head, making it hard to shower or rush your teeth. As for safety, on the other side of the fence at the gas station up against the fence was a group of men doing drugs.
Stayed 1 night in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 29, 2024
Jennifer, thank you for taking the time to share your feedback following your recent stay at our hotel. We are truly sorry to hear about the shortcomings you experienced. Your comments have been shared with our team to ensure that these are isolated issues that are addressed and rectified. Please rest assured that we take your observations seriously and are committed to providing our guests with the highest level of service. We hope to have the opportunity to better serve you in the future and to restore your confidence in our hotel.Warm regards,

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 29, 2024
Guillermo, how can we ever thank you for sharing your fantastic 5-star review with us? Your feedback truly brightens our day, and we can't wait to welcome you back. We hope to see you very soon!

8/10 Good

Rumesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 29, 2024
Rumesh, thank you for taking the time to share your review and for being a valued guest. We are pleased to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room service was amazing every morning our bed was made and new towels. pool felt amazing!!
Stayed 4 nights in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 29, 2024
Christina, we greatly appreciate your 5-star review of your recent experience with us. It brings us immense joy to know that you had such an exceptional stay. Your feedback is invaluable! We eagerly anticipate the opportunity to welcome you back for another superb visit with us.

4/10 Poor

Irina, Baton Rouge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 29, 2024
We are sorry that you did not enjoy your stay and that we failed to meet the standards that we are known for. We hope to have the opportunity to better serve you in the future and to restore your confidence in our hotel.Warm regards,

10/10 Excellent

Matthew J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, good breakfast, close to a Publix, the Turnpike and many dining options. A solid choice for frequent travelers in the area.
Stayed 3 nights in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 22, 2024
Dear Matthew,Thank you so much for your compliments, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.Please visit us again soon!Warmest Regards,

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice staff
Stayed 1 night in Mar 2024
Response from Comfort Suites in Miami Kendall on Mar 17, 2024
Thank you for the great review and for acknowledging the service and hospitality of our staff.We enjoyed having you stay with us and we hope to have the pleasure of serving you once again when you return to the area.

10/10 Excellent

Maykel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean
Stayed 1 night in Mar 2024
Response from Comfort Suites Miami Kendall on Mar 5, 2024
Thank you for the fantastic review! It was a pleasure having you as a guest, we look forward to your return!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Comfort Suites in Miami Kendall on Mar 13, 2024
Thank you for the wonderful review! We are delighted to know you enjoyed the service and accommodations.We loved having you stay with us and we hope to see you back soon!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful! They even had a shower chair for my mother who has trouble with standing in slippery showers.
Stayed 3 nights in Feb 2024
Response from Comfort Suites Miami Kendall on Mar 5, 2024
We cannot thank you enough for your fantastic feedback. We will pass on your kind words to our lovely team! We would love to welcome you again soon. Thank you very much. Kindest Regards!

2/10 Terrible

Kobe

Stayed 1 night in Feb 2024
Response from Comfort Suites in Miami Kendall on Mar 22, 2024
Mr. Martin, we noticed you did not stay at our hotel. You cancelled your reservation.

10/10 Excellent

Emy

Liked: Property conditions & facilities
⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Feb 2024
Response from Comfort Suites in Miami Kendall on Feb 27, 2024
Thank you so much for the glowing rating, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.Please visit us again soon!

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Comfort Suites in Miami Kendall on Feb 27, 2024
Thank you for your review.We regret to find that we may have missed out on some details and that your stay was not entirely perfect.We would be delighted to welcome you back in the near future.

2/10 Terrible

GLORIA

Business traveler
I felt like I was facially profile. Also they all these big dogs in the dinning area eating of the bar.
Stayed 2 nights in Feb 2024
Response from Comfort Suites in Miami Kendall on Feb 25, 2024
Thank you for sharing the feedback.We are sorry that you did not enjoy your stay. Thank you for being our valued guest and we hope you will return soon.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Suites in Miami Kendall on Feb 22, 2024
Thank you for the glowing review. It warms our hearts to hear about your fantastic experience at the Comfort Suites Miami Kendall. We look forward to seeing you again in the near future!

4/10 Poor

Stephanie

Business traveler
Disliked: Staff & service
I arrived early and was told to come back at 3. I came back at 330 and the room was not ready for me yet because the flight attendants were given preferential treatment because they have a contract with Comfort Suites. I did not get a room until 4pm. And there were like three or four people behind the desk and they only had one person checking people in, . They had cleaned the carpets and they were still wet and the room was musty. As there were obviously not enough rooms to go around I did not say anything.
Stayed 3 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 22, 2024
Thank you for notifying us of your recent experience. We're very sorry that we did not meet your expectations, specifically regarding the concerns you mentioned. Our team makes every effort to accommodate early check-in requests, and we apologize for the inconvenience caused when your room was not ready upon your arrival. Providing exceptional guest service is our top priority, and we'll discuss your comments as we are continually striving to improve. Please consider giving us a second chance to deliver the fantastic experience we're known for.

6/10 Okay

Susana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled like poorly ventilated
Stayed 2 nights in Feb 2024
Response from Comfort Suites in Miami Kendall on Feb 22, 2024
Thank you for sharing your feedback.We are sorry that you did not enjoy your stay and that we failed to meet the standards that we are known for.We appreciate the comments as these will help us improve. We hope to welcome you back in the near future.

10/10 Excellent

Annshineah

Stayed 4 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Mar 22, 2024
Dear Annshineah ,We're so happy to know that you enjoyed everything about your visit. Thank you so much for the five-star rating, and we hope to have the chance to host you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 9, 2024
Eric, thank you for the fantastic rating! We are delighted to know you enjoyed the service and accommodations.We loved having you stay with us and we hope to see you back soon.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 5, 2024
Thank you for sharing your review of your recent 5-star stay with us. We're so pleased to hear that you had a terrific experience during your visit. We look forward to welcoming you back again soon!

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Has a grocery store in walking distance and a starbucks nearby. No complaints
Stayed 5 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 5, 2024
Thank you for sharing your experience with us! We are pleased you had a great stay at the Comfort Suites Miami Kendall. We truly appreciate your kind comments regarding our convenient location. We look forward to welcoming you back soon!

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and perfect location
Stayed 4 nights in Dec 2023

2/10 Terrible

Amalia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service is very poor. They make you feel like you are staying for free. Front desk verbally stated my room was not ready because it was cheaper.
Stayed 2 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 5, 2024
We're truly sorry for this experience and we appreciate you bringing these important issues to our attention. We hope to have the opportunity to make it up to you in the future.

8/10 Good

Michael John

Stayed 6 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Mar 22, 2024
Dear Michael John,Thank you for your great review.We regret to find that we may have missed out on some details and that your stay was not entirely perfect.We would be delighted to welcome you back in the near future.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an interview for residency at a hospital in town. I was given a warm welcome to use the facility for the Zoom meeting. Overall, I felt very comfortable and treated well.
Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 5, 2024
Thank you for staying with us at the Comfort Suites in Miami Kendall. We are humbled by your kind comments on our guest service and look forward to sharing them with our team. Please come back and see us again when you are next in the city.

6/10 Okay

Bruna

Disliked: Cleanliness
the beds were good, but the bathroom had hair, it wasn't very clean.
Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 29, 2024
Thank you for taking the time to share your feedback following your recent stay at our hotel. We are truly sorry to hear about the shortcomings you experienced. Your comments have been shared with our team to ensure that these are isolated issues that are addressed and rectified. Please rest assured that we take your observations seriously and are committed to providing our guests with the highest level of service. We hope to have the opportunity to better serve you in the future and to restore your confidence in our hotel.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 29, 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at the Comfort Suites in Miami Kendall.

2/10 Terrible

Julio C

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 6, 2024
Thank you for your great review.We regret to find that we may have missed out on some details and that your stay was not entirely perfect.We would be delighted to welcome you back in the near future.

8/10 Good

Gilberte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 5, 2024
It is delightful to hear you had an enjoyable stay at the Comfort Suites in Miami Kendall! We appreciate your feedback and hope to host you again soon in the near future.

10/10 Excellent

David

The night staff worker (Carlos?) was amazing! Thank you, Carlos!
Stayed 3 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 1, 2024
Thank you for sharing your experience and for acknowledging the service and hospitality of one of our incredible team members. We are very lucky to have Carlitos as one of our own! We look forward to seeing you again soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 29, 2024
What an amazing review, thank you for sharing it! I'm delighted that your stay was nothing short of perfect. Thanks so much for your review of the Comfort Suites in Miami Kendall. We greatly appreciate all your kind compliments and insightful comments. It sounds like you thoroughly enjoyed your stay, which is wonderful to hear. We're looking forward to your next visit!

10/10 Excellent

GERMAN

Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 29, 2024
Thank you for the wonderful review! We are delighted to know you enjoyed the service and accommodations.We loved having you stay with us and we hope to see you back soon.

10/10 Excellent

Eugenio

Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Feb 6, 2024
Thank you for your glowing review of the Comfort Suites in Miami Kendall! It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again!

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 14, 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 Excellent

Wichnart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast, spacious rooms. Outdoor pool was heated nicely on a cooler day. Jacuzzi tub, however, was cold.
Stayed 2 nights in Jan 2024
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Your kind words mean a lot to us. We're looking forward to welcoming you back on your next visit to Miami Kendall!

8/10 Good

Alex

Stayed 3 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 29, 2024
Your generous praise affirms our dedication to making every guest feel at home. We eagerly await your next visit.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Thank you for the great review and for choosing us during your visit to Miami Kendall. We look forward to your return!

2/10 Terrible

Carlos

Disliked: Amenities
Tried to receive a refund because it was a family emergency (death in the family), and the hotel did not budge. Talk about absolutely no sense of humanity.
Stayed 2 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
We're truly sorry we were not able to help during this difficult situation.

10/10 Excellent

Liuba

Stayed 2 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Thank you for your wonderful review. It was our pleasure to have you as a guest and we thank you for your loyalty. We hope to see you again soon!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Your generous praise affirms our dedication to making every guest feel at home. We eagerly await your next visit.

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff was great. I will gladly stay here again.
Stayed 4 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Feb 1, 2024
Thank you for a perfect rating! It's wonderful to know you would choose to stay with us again. We look forward to your return!

8/10 Good

Robert

Traveled with partner
Liked: Staff & service
nice
Stayed 1 night in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
t's fantastic to hear you enjoyed your stay at the Comfort Suites Miami Kendall. We hope to see you again soon!

10/10 Excellent

Belkis

Stayed 1 night in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Thank you for the glowing review! We hope you will be back soon!

10/10 Excellent

MARIO T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
Thank you for the glowing review! We are delighted to know you enjoyed the service and accommodations.We loved having you stay with us and we hope to see you back soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
We're delighted your time at the Comfort Suites was so outstanding as providing our guests with an excellent experience is very important to us. We are excited to welcome you back on your next visit!

10/10 Excellent

Belkis

Stayed 1 night in Dec 2023
Response from Comfort Suites in Miami Kendall on Jan 12, 2024
We are absolutely thrilled to know how pleased you were with your stay at the Comfort Suites in Miami Kendall. Thank you for choosing us and we look forward to your return.