Ratings based on 1,185 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel couple minutes from the ocean

Posted Aug 28, 2016
Pros: Great room, free beach towels. Polite staff.
Location: In the middle of everything. Less than couple minutes from the ocean
It took more than hour to check in (room wasn't ready)
3 out of 5
by A verified traveler

proche de la plage bien situé prestations moyennes

Posted Aug 16, 2016
Pros: La vue, la piscine, le confort de la literie
Cons: La réception, les services, les travaux de réfection à faire d'urgence. Nous aurions aimé une douche et non une petite baignoire difficile à enjamber
Location: Miami Beach - Ocean Drive : quartier art déco magnifique, musées, plage exceptionnelle, ambiance festive
Une expérience globalement plutôt satisfaisante mais un personnel pas toujours très professionnel. Notre chambre avait la baie vitrée totalement fendue et le mobilier de la terrasse (chaises et table) complètement rouillé et inutilisable. Nous avons signalé ces problèmes mais rien n'a été changé malgré les promesses du personnel. D'autre part il a fallu 3 jours entiers pour que l'on nous remette la télécommande de la TV... Le service du linge frappe à la porte et nous réveille deux jours de suite à 1 h 30 du matin pour nous remettre des serviettes de toilettes ! Il a été difficile de faire comprendre que cela est inadmissible.
3 out of 5
by A verified traveler

Nice hotel close to beach

Posted Aug 1, 2016
Pros: The location and the views from the rooftop.
Cons: A fresh coat of paint in the bedrooms/bathrooms and complimentary water at the front desk or bedrooms would go a long way.
Location: The Congress is right in the middle of everything on the strip.
The rooftop pool had a beautiful view of the beach and ocean. The cabanas had tv's and they played nice music However, the pool was heated like a hot tub. Our first room was undesirable with a view of three AC units and the air in the room did not work on Auto so it constantly ran at freezing temperatures. When maintenance came to assess the problem he didn't understand what we were saying, just shook his head in agreement, said No Problem and then left. When we called back to the front desk the attendant notified us that he had left for the evening because he said the AC was fine. After sending a few e-mails in the night and another the next morning we were moved to another room the was much more pleasing for the remainder of our stay.
5 out of 5
by A verified traveler from Merrillville Indiana

Vacationing in South Beach Miami...

Posted Jul 30, 2016
I really enjoyed my stay at the Congress. The staff were very helpful and professional. The rooms are nice and comfortable. The shower head comes down over your head, awesome. Overall great experience. I will be back in Miami in October this year and I wouldn't stay any where else but the Congress.
5 out of 5
by A verified traveler

Highly Recommend

Posted Jul 23, 2016
excellent location. hotel was nice, would definitely stay here again.
1 out of 5
by A verified traveler from C.

Never again

Posted Jul 18, 2016
Room was not ready that we requested. Upon complaining about it. The arrogant bellboy joined the conversation only to speak in another language with the hotel staff which was followed by laughter. I was very offended by that. Valet stole my $300 Gucci glasses that I accidentally left in the car. When I ran back out to get them they were gone!!!!! Thieves!!!!!!!!! Also can goods were left under the bed from previous guest. Which means housekeeping doesn't clean thoroughly. I go to Miami 6/7 times a year. This hotel was recommended by a friend. This was my worst hotel experience ever!!!!!! I've never been treated and overlooked in such a way. F*#K THE CONGRESS HOTEL!!!!!
3 out of 5
by A verified traveler

Posted Jul 17, 2016
Utensils dirty, toaster didn't work, no table in room, asked for ice told the bellman was bringing it up but never did. Had to go get it and it was given to us in a trash can liner.
3 out of 5
by A verified traveler

Nettes Art-Deco Hotel

Posted Jun 24, 2016
War alles soweit ok. Bad ist ganz hübsch. Bett ist etwas unpassend, man kann sich ziemlich oft an der Holzbettkante stossen, da diese direkt neben der Badezimmertür ist und es ziemlich eng ist. Ein Bett ohne solch harte Kanten wäre die bessere Wahl gewesen, zumal es nicht sonderlich schöner ist als andere Betten.
1 out of 5
by A verified traveler

The worst hotel on south beach!

Posted May 28, 2016 on Hotels
The rooms was not like the picture on the website! It was smaller and old! The bathroom doors didn't close all the way! The pull out sofa did not pull out at all. The staff was rude and didn't help at all!
4 out of 5
by Wendy

This traveler left a rating score only Posted May 25, 2016 on Hotels