Exterior

Reviews of Hotel AKA Brickell

5 out of 5
Hotel AKA Brickell
1395 Brickell Avenue, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 278 reviews" "
Rating 8 - Good. 42 out of 278 reviews" "
Rating 6 - Okay. 24 out of 278 reviews" "
Rating 4 - Poor. 9 out of 278 reviews" "
Rating 2 - Terrible. 9 out of 278 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sameer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 25, 2024
Dear Sameer, Thank you for your glowing review of Hotel AKA Brickell! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a memorable experience for all our guests, and we're thrilled that you found our property to be great. We look forward to welcoming you back soon for another wonderful stay!Alejandra Franco Director of Operations

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar at the front desk was great, he helped us out with anything we needed during our stay
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 25, 2024
Dear Michelle, Thank you for your glowing review of Hotel AKA Brickell! We're delighted to hear that Oscar provided excellent service during your stay. Our team takes pride in delivering exceptional hospitality, and we're thrilled to know we met your needs. We will be sure to pass along your kind words to Oscar. We look forward to welcoming you back soon!Alejandra Franco Director of Operations

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, a bit inconvenient to go up to lobby and then down to rooms
Stayed 5 nights in Mar 2024
Response from Director of Operations on Mar 25, 2024
Dear Beatriz, Thank you for your positive feedback on Hotel AKA Brickell! We're delighted to hear you enjoyed your stay with us. We appreciate your input regarding the layout and regret any inconvenience. It was our pleasure to accommodate you, and we look forward to your next visit.Alejandra Franco Director of Operations

10/10 Excellent

Simrit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great for adults. Less optimal for kids
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 25, 2024
Dear Simrit, Thank you for your feedback on Hotel AKA Brickell! We're thrilled to hear that you had an excellent experience with us. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your observation and hope to welcome you back again soon!Alejandra Franco Director of Operations

10/10 Excellent

Keila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 21, 2024
Dear Keila, Thank you for your wonderful review of Hotel AKA Brickell! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit in the future.Alejandra Franco Director of Operations

6/10 Okay

trevor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bathrooms have a huge amount of wasted space, Ulting in a very small one person sink and a very small bathtub. The walk-in shower is fine. There are almost no towel bars in the bathroom.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 21, 2024
Dear Trevor, Thank you for sharing your feedback. We appreciate your insights regarding the bathroom layout. We strive to provide comfortable and functional accommodations for our guests. Your comments will be shared with our team for future improvements. We hope you enjoyed your overall stay and look forward to welcoming you back for another visit soon.Alejandra Franco Director of Operations

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, excellent service except for the late night front desk team. Not to nice not helpful!
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 17, 2024
Dear Paula, We appreciate your valuable feedback regarding your recent stay at Hotel AKA Brickell. While we're pleased to read that you enjoyed your time with us, we're sorry to learn about your experience with some of our front desk staff. Please know this is not representative of our service standards. Rest assured, we'll address this matter with our team to ensure that all guests receive the exceptional service they deserve. Thank you for bringing this to our attention; we hope you'll consider giving us another chance to provide you with a more seamless stay in the future.Alejandra Franco Director of Operations

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 16, 2024
Dear Samantha, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hotel AKA Brickell. We look forward to your return and wish you all the best with your future travels.Alejandra Franco Director of Operations

10/10 Excellent

Bre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and loved the amenities.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 12, 2024
Dear Bre, We're thrilled to know that you enjoyed your stay at Hotel AKA Brickell! Thank you for highlighting our perfect location and thoughtful amenities. We always aim to provide a memorable experience for our guests, and it warms our hearts to see you had a fabulous time with us. It was a pleasure hosting you, and we look forward to welcoming you back soon for another fantastic stay!Alejandra Franco Director of Operations

10/10 Excellent

Ryan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel AKA was honestly one of the nicest easiest hotels I have ever stayed at. They even gave us a free drink voucher for the slight delay in check in which was minor.
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 11, 2024
Dear Ryan, We're delighted that you had such a fantastic experience at Hotel AKA Brickell! Providing exceptional service and ensuring guest satisfaction are our top priorities, and we are genuinely pleased to see this was your experience. We appreciate your understanding regarding the slight delay during check-in, and we're glad you enjoyed the complimentary drink voucher. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Alejandra Franco Director of Operations

10/10 Excellent

francine

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 12, 2024
Dear Francine, Thank you for the generous rating! We are thrilled we met your expectations for a fantastic experience at Hotel AKA Brickell. We hope to be your hotel of choice whenever your travels bring you back to our area.Alejandra Franco Director of Operations

10/10 Excellent

Jesus R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 12, 2024
Dear Jesus, Thank you for your excellent review. It is a pleasure to see that your stay was nothing short of exceptional. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hotel AKA Brickell.Alejandra Franco Director of Operations

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night in Miami. Hotel was very clean. No complaints
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 10, 2024
Dear Kristie, We're delighted to learn that you enjoyed your stay at Hotel AKA Brickell! Thank you for your kind feedback about our immaculate accommodations. It's our pleasure to provide a comfortable and welcoming environment for our guests. Should your travels bring you back to Miami, we would love to host you again for another memorable stay!Alejandra Franco Director of Operations

10/10 Excellent

Carmela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything and very unique hotel
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 9, 2024
Dear Carmela, Thank you for the kind words about your stay at Hotel AKA Brickell! We strive to provide a unique and memorable experience for all our guests. If you ever find yourself in the area again, we'd love to welcome you back for another seamless visit!Alejandra Franco Director of Operations

8/10 Good

francine

Response from Director of Operations on Mar 28, 2024
Dear francine, Thank you for choosing to stay with us and for your kind rating. We are delighted to know that you had a great experience here at Hotel AKA Brickell. We look forward to welcoming you back on your next visit.Alejandra Franco Director of Operations

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to take your date.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 7, 2024
Dear Shiva, We're thrilled to see that you enjoyed your experience at Hotel AKA Brickell! We strive to create a romantic and memorable atmosphere for our guests, and we're delighted that we could contribute to your special evening. We look forward to welcoming you back for another unforgettable stay soon!Alejandra Franco Director of Operations

10/10 Excellent

Michelle Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Michelle, We're thrilled to learn that you enjoyed your time with us here at Hotel AKA Brickell! It is a great pleasure to see that our convenient location served the purpose of your stay. We loved having you as our guest, and we look forward to welcoming you back for another wonderful stay in the heart of Brickell!Alejandra Franco Director of Operations

10/10 Excellent

MICHAEL

Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear MICHAEL, Thanks for the outstanding rating! We are delighted your time at Hotel AKA Brickell was excellent. We appreciate you choosing us and look forward to welcoming you back anytime your travels bring you back to our area.Alejandra Franco Director of Operations

8/10 Good

Jonathan Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 4, 2024
Dear Jonathan, Thank you for staying with us and posting your kind review. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our devoted service. We enjoyed hosting you here at Hotel AKA Brickell and look forward to seeing you again on your next visit. Alejandra Franco Director of Operations

10/10 Excellent

Matthew, Renton

Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 24, 2024
Dear Matthew, Thank you for choosing Hotel AKA Brickell. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alejandra Franco Director of Operations

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Great place to stay
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 4, 2024
Dear Laurie, We're thrilled to know that you thoroughly enjoyed your time with us here at Hotel AKA Brickell! Our team works hard to ensure every guest has a fulfilling experience, and we're delighted that we made this happen for you. We hope to welcome you back soon for another seamless stay!Alejandra Franco Director of Operations

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Súper hermoso el lugar. Me encantó
Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 3, 2024
Dear Betty, We're delighted to see that you enjoyed your time here at Hotel AKA Brickell! Your appreciation means a lot to us as we continually strive to create a welcoming and aesthetically pleasing environment for our guests. Thank you for choosing to stay with us, and we'd love to welcome you back soon for another fantastic experience!Alejandra Franco Director of Operations

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 3, 2024
Dear Francine, Thank you for the generous rating! It is heartwarming to see that you thoroughly enjoyed your time with us at Hotel AKA Brickell. It was our pleasure to have you stay with us, and we hope to host you again soon.Alejandra Franco Director of Operations

10/10 Excellent

Ilidio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff and feel safe. Didn’t like the cappuccino at at the restaurant on level 25 lounge everything else was excellent.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 3, 2024
Dear Ilidio, We're genuinely pleased to learn that you enjoyed your stay at Hotel AKA Brickell! We strive to provide a secure and satisfying experience for every guest, and we are glad we made this happen for you with our prime location and devoted service. Further, we value your input regarding the cappuccino, and we'll certainly address it with our team for improvement. It was a pleasure hosting you, and we look forward to welcoming you back soon for another enjoyable visit.Alejandra Franco Director of Operations

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Director of Operations on Mar 1, 2024
Dear Christian, We are thrilled to see your outstanding rating. Your satisfaction is important to us, so we are glad you enjoyed your time at Hotel AKA Brickell. Thanks for choosing us; we hope to see you again soon.Alejandra Franco Director of Operations

10/10 Excellent

andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was completely courteous and helpful with everything needed, amazing location and very clean. Overall a great stay and would recommend this place for future stays.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 27, 2024
Dear Andre, We're thrilled to see that you had such a satisfying experience during your stay at Hotel AKA Brickell! Our team takes great pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay, and your recognition means the world to us. Thank you for recommending us, and we look forward to welcoming you back whenever your travels bring you back to our area!Alejandra Franco Director of Operations

10/10 Excellent

Sepideh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed and with kind notes and treats in the hotel room congratulating us for our wedding anniversary that made us feel very special :-)
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 27, 2024
Dear Sepideh, We're delighted to see that you enjoyed your stay at Hotel AKA Brickell, especially on such a special occasion as your wedding anniversary! Our team takes pride in creating memorable experiences for our guests, and we're thrilled that our thoughtful gestures added to your celebration. Thank you for choosing to celebrate with us, and we hope to welcome you back for many more special occasions in the future!Alejandra Franco Director of Operations

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and enjoyable will definitely return back to hotel aka brickell
Stayed 7 nights in Feb 2024
Response from Director of Operations on Feb 27, 2024
Dear Danielle, We're delighted to see you enjoyed your stay at Hotel AKA Brickell! Providing a clean and comfortable environment is our top priority. Therefore, we are glad to see we achieved this during your stay and made your experience so satisfying. Thank you for choosing us, and we can't wait to welcome you back for another fantastic visit in the future!Alejandra Franco Director of Operations

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Super friendly staff. Great bar. Will definitely be back.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 26, 2024
Dear Amanda, We're thrilled you had a great stay at Hotel AKA Brickell! Thank you for your kind words about our friendly staff and excellent bar. We're delighted to have provided you with a memorable experience, and we look forward to welcoming you back for another fantastic visit in the future!Alejandra Franco Director of Operations

10/10 Excellent

guilian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 26, 2024
Dear guilian, Thank you for sharing that your stay at Hotel AKA Brickell was absolutely perfect! We look forward to welcoming you back to our great city for another outstanding experience.Alejandra Franco Director of Operations

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 25, 2024
Dear Natalie, Thank you for the excellent review of your stay at Hotel AKA Brickell. We are so pleased we could provide you with an outstanding travel experience with our superb location during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area!Alejandra Franco Director of Operations

8/10 Good

Iala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 25, 2024
Dear Iala, We're glad to see your great rating! Your satisfaction is important to us, and we are pleased you enjoyed your stay at Hotel AKA Brickell. If you have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us, and we hope to see you again soon.Alejandra Franco Director of Operations

10/10 Excellent

Philippe, Doral

Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 21, 2024
Dear Philippe, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hotel AKA Brickell soon!Alejandra Franco Director of Operations

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
View from 25th floor is lovely but the actual hotel is mediocre. The double beds are small doubles (or may the IS doubles are smaller than the U.K.). For the price point the toiletries were basic and the layout of the hotel doesn’t work great - you have to get a lift to the 25th floor and then another lift back down to your room - pool is nice but in the building next door - not many sun loungers
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 25, 2024
Dear Michael, We appreciate your feedback regarding the view and the amenities provided. Our team strives to offer comfortable accommodations and a pleasant stay experience. Your comments regarding the layout and amenities will be shared with our team for future improvements. We hope you were still able to enjoy your time at our hotel despite these concerns. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Alejandra Franco Director of Operations

8/10 Good

Tiffany, Jacksonville Beach

Stayed 2 nights in Feb 2024
Response from Director of Operations on Mar 21, 2024
Dear Tiffany, We are happy you chose Hotel AKA Brickell for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Alejandra Franco Director of Operations

10/10 Excellent

folorunso benson

Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 21, 2024
Dear Folorunso Benson, We are thrilled you had an excellent stay at Hotel AKA Brickell, and we appreciate the fantastic rating. It was our pleasure hosting you, and we look forward to your next visit with us.Alejandra Franco Director of Operations

6/10 Okay

Elisse, Boston

Stayed 4 nights in Feb 2024
Response from Director of Operations on Mar 21, 2024
Dear Elisse, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alejandra Franco Director of Operations

10/10 Excellent

arnetrica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a greater location. Oscar and staff were very helpful and friendly. We will definitely stay again
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 20, 2024
Dear arnetrica, Thank you for your kind words about Hotel AKA Brickell! We're delighted to learn that you appreciated our immaculate accommodations and enjoyed our convenient location. It's also gratifying to know that Oscar and our staff provided you with helpful and friendly service. Providing seamless hospitality is one of our top priorities, and it warms our hearts to know that you recognized our efforts. We look forward to welcoming you back for another great stay in the near future.Alejandra Franco Director of Operations

10/10 Excellent

Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was beyond expectations
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 19, 2024
Dear Preston, Thank you for the delightful review of Hotel AKA Brickell. We are thrilled that we exceeded your expectations and that you loved every aspect of your stay. We look forward to your return and wish you all the best with your future travels.Alejandra Franco Director of Operations

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Everything was excellent
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 19, 2024
Dear Guillermo, Thank you for choosing Hotel AKA Brickell and providing your fabulous review. We were pleased that we met your expectations for a seamless stay. We loved having you as our guest and hope to have another opportunity to welcome you back soon.Alejandra Franco Director of Operations

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Feb 19, 2024
Dear Saud, We are delighted you enjoyed your stay at Hotel AKA Brickell. We strive to provide each guest with an exceptional visit; therefore, it is gratifying to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Alejandra Franco Director of Operations

4/10 Poor

Anthony

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The bed pillows were pretty but not supportive, you have to call the desk to get a bucket of ice, the phone handset didn't work (the desk clerk said it wasn't supposed to), and there were three different versions of the menu - one accessed with a QR code (which is difficult to read), one on line, and a third at the restaurant hostess stand, with some differing prices for exactly the same item
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 17, 2024
Dear Anthony, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the various amenities and menu accessibility is valuable, and we're committed to addressing these issues promptly. Rest assured; our team is working to improve our amenities and communication to ensure a more seamless experience for our guests. We appreciate your patience and understanding and hope you'll give us another opportunity to exceed your expectations on your future visits. Your satisfaction is our utmost priority.Alejandra Franco Director of Operations

6/10 Okay

mano

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Location is great. Rooms outdated. When you order breakfast item that is not on the menu they overcharge. $70.- for a sandwich, coffee and water for one person!!
Stayed 4 nights in Feb 2024
Response from Director of Operations on Feb 14, 2024
Dear mano, Thank you for being our guest and sharing your review. We're pleased you appreciated our prime location. However, regarding breakfast, we apologize for any confusion or disappointment. We try to keep our rates competitive while offering the highest quality of food choices. Your feedback is valuable as we continuously strive to improve our guest satisfaction. We hope you'll consider staying with us again, allowing us the opportunity to exceed your expectations in the future.Alejandra Franco Director of Operations

8/10 Good

Candace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Loved the bay view & great food options in walking distance.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 14, 2024
Dear Candace, Thank you for your kind words about Hotel AKA Brickell! We're thrilled you enjoyed our fantastic location with its bay view and many dining options nearby. It's always a pleasure to know when our guests have a wonderful experience. We hope to welcome you back soon for another enjoyable stay!Alejandra Franco Director of Operations

10/10 Excellent

Wadley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Director of Operations on Feb 13, 2024
Dear Wadley, Thanks for the outstanding rating! We are delighted your time at Hotel AKA Brickell was excellent, as we always strive to deliver a fulfilling visit for every guest. We look forward to your return soon so we can share another fantastic experience with you.Alejandra Franco Director of Operations

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 12, 2024
Dear Travis, We appreciate you taking the time to leave your kind rating for Hotel AKA Brickell. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Alejandra Franco Director of Operations

6/10 Okay

Glenmda, Miami

Traveled with partner
Liked: Cleanliness, staff & service
Did not feel the VIP experience. Did not enjoy the boxed water in the room
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 11, 2024
Dear Glenmda, We sincerely regret your experience was anything other than the outstanding visit we strive to deliver. Please accept our apologies for falling short on this occasion. We take your feedback seriously as it helps us identify how we can enhance our guest experience moving forward. We are committed to regaining your confidence in our hotel and hope to host you again soon.Alejandra Franco Director of Operations

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! The area around has plenty of restaurants and places to go, i had a wonderful view from my room of the bay
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 10, 2024
Dear Irving, Thank you for staying at Hotel AKA Brickell. We are pleased that our location, with many restaurants and places to see around, was perfect for your travel needs. Thank you for highlighting the fantastic views of the bay from our hotel room. It was a pleasure hosting you, and we look forward to your next visit.Alejandra Franco Director of Operations

10/10 Excellent

Katie, Freehold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!!
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 6, 2024
Dear Katie, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hotel AKA Brickell. We look forward to your return and wish you all the best with your future travels.Alejandra Franco Director of Operations

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at Brickell área!!
Stayed 1 night in Jan 2024
Response from Director of Operations on Feb 5, 2024
Dear Pedro, Thank you for your positive review! We're thrilled you enjoyed your stay at Hotel AKA Brickell in the vibrant Brickell area. Your appreciation means a lot to us, and we look forward to welcoming you back for another great experience in the heart of Miami!Alejandra Franco Director of Operations