Outdoor pool, sun loungers

Reviews of The Palms Inn & Suites

3 out of 5
The Palms Inn & Suites
11750 Mills Dr, Miami, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 561 out of 1019 reviews" "
Rating 8 - Good. 248 out of 1019 reviews" "
Rating 6 - Okay. 112 out of 1019 reviews" "
Rating 4 - Poor. 48 out of 1019 reviews" "
Rating 2 - Terrible. 50 out of 1019 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dashamir

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice stuff.
Stayed 6 nights in Mar 2024
Response from Louis Z. on Mar 27, 2024
Dashamir, we know you have a choice and we thank you for choosing us for your stay.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping and resting
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 26, 2024
Caroline, thank you for choosing us.

10/10 Excellent

Xiao Chun, Montreal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2024
Response from Louis Z. on Mar 20, 2024
Thank you for choosing us for your stay.

8/10 Good

Fred

Traveled with partner
Liked: Staff & service, amenities
The oddest thing was that I had to move furniture, a heavy bed, to find somewhere to plug my electronics.
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 18, 2024
Fred, thank you for staying with us. My apologies for any issue you encountered and I will share your comments with the management team.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near shopping and multiple restaurants.
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 18, 2024
Tammy, thank you for choosing us. Yes, we have the best location and staff in the Miami/Kendall area. With lots of shops and restaurants within walking distance.

6/10 Okay

Zunamy, Miami

Liked: Staff & service, amenities
👍
Stayed 1 night in Feb 2024
Response from Louis Z. on Mar 18, 2024
Zunamy, thank you for staying with us.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Louis Z. on Mar 13, 2024
Thank you for staying with us.

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was great, room setup was unique, my only complaint was no plugs available in or near bedroom to charge devices near you.
Response from Louis Z. on Mar 13, 2024
Angela, thank you for choosing us. I sincerely apologies for any issues and I will share your comments with the management team.

4/10 Poor

Virginia

Disliked: Cleanliness
The room had flying insects. A lot of noise in the early morning outside in the hallway.
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 13, 2024
Virginia, I sincerely apologize for any inconvenience. Anyway the front desk is available 24/7 so next time please give us a call and we are here to help you. Thank you for choosing us and I'll share your comments with the management team.

8/10 Good

Nisha

Business traveler
Liked: Amenities
Very clean, maids aren’t the friendliest, and it would be nice to have complimentary water (not just at breakfast) for the guests, but nonetheless, a nice place to stay!!
Stayed 2 nights in Mar 2024
Response from Louis Z. on Mar 13, 2024
Nisha, thank you for staying with us and your comments are very important in our effort to provide an excellent experience during your stay. I sincerely apologize for any inconvenience and I will share your comments with the housekeeping department. Again thank you for choosing us.

8/10 Good

Joycee

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 13, 2024
Joycee, thank you for staying with us.

8/10 Good

Neyza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Louis Z. on Mar 13, 2024
Neyza, thank you for choosing us for your stay.

6/10 Okay

Margaret

It is an average hotel. Clean but rooms don’t smell great and the layout is very odd
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 13, 2024
Margaret, thank you for staying with us and I will share your comments with the management team.

2/10 Terrible

Clara

Stayed 3 nights in Feb 2024
Response from Louis Z. on Mar 8, 2024
Clara, we were disappointed to read that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied guests have received. I will share your review with the management team and again my sincerest apologies for any issues.

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 27, 2024
Deborah, thank you for staying us we are glad you enjoyed our location and services.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good folks
Stayed 2 nights in Feb 2024
Response from Louis Z. on Mar 7, 2024
James, The Palms Inn & Suites has the best location and staff in the Miami/Kendall area. We know you have a choice and we thank you for choosing us.

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the customer service experience.
Stayed 1 night in Feb 2024
Response from Louis Z. on Mar 7, 2024
Amanda, thank you for taking the time and let us know about your stay. We have the best location and staff in the Miami/Kendall area. Again thank you for choosing us.

6/10 Okay

Michael

Stayed 5 nights in Feb 2024
Response from Louis Z. on Mar 7, 2024
MIchael, thank you for staying with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 8, 2024
Joseph, thank you for choosing us for your stay.

10/10 Excellent

Sebastian

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Louis Z. on Mar 8, 2024
Sebastian, we know you have a choice and we thank you for choosing us.

8/10 Good

CARLOS

Stayed 1 night in Feb 2024
Response from Louis Z. on Mar 7, 2024
Carlos, thank you for staying with us.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the updated furniture in the room. Nice breakfast selections. Everything was very clean. Parking spaces were kind of tight and sound carried quite well down the hallway and into the room. So if people came back late from a night out, you could definitely hear them. Good value for the money in a great location.
Response from Louis Z. on Mar 7, 2024
Richard, thank you so much for taking the time and let us know about your stay. Yes, we have the best location lake side with restaurants and shops within walking distance. Again thank you for choosing us.

10/10 Excellent

Judibeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The staff were friendly and very helpful. The breakfast was very good and varied. I would stay there again.
Stayed 2 nights in Mar 2024
Response from Louis Z. on Mar 7, 2024
Judibeth, Thank you for sharing your experience regarding your stay. Your feedback is very important in our continuous drive for excellence. We have the best location and staff who pride ourselves on delivering a first class experience. Thank you again for your comments

2/10 Terrible

Rosie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced. Loud . Small Rundown bathroom.
Stayed 1 night in Mar 2024
Response from Louis Z. on Mar 7, 2024
Rosie, We were disappointed that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied guests have received. Miami Hotels are pretty expensive during high season. I will share your comments with our team. Again thank you for staying with us.

10/10 Excellent

Pedro

Liked: Cleanliness, property conditions & facilities
Excelent
Response from Louis Z. on Mar 7, 2024
Pedro, thank you for choosing The Palms Inn & Suites.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love that the rooms do not have carpets. The rooms are quite large with comfortable beds. Tub is a bit small amd narrow, but was clean and the hot water was awesome!
Stayed 1 night in Feb 2024
Response from Louis Z. on Mar 1, 2024
Patricia, thank you for taking the time and let us know about your stay. We are glad you enjoyed our location and services.

6/10 Okay

Khalid

Traveled with partner
Disliked: Property conditions & facilities
Small room. Bland breakfast. Poor maintenance.
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 29, 2024
Khalid, thank you for choosing us and we sincerely apologize for any issues you encountered during your stay. I will share your comments with the management team.

10/10 Excellent

María

I like how clean and safe is around the hotel
Stayed 2 nights in Feb 2024
Response from Louis Z. on Feb 29, 2024
Maria, we know you have a choice and we thank you for choosing us.

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brings happy memories
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 29, 2024
Juliana, thank you for choosing us for your stay.

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and courteous.
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 29, 2024
Thank you for staying with us.

8/10 Good

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights had a pleasant time.
Stayed 4 nights in Feb 2024
Response from Louis Z. on Feb 29, 2024
Francis, thank you for choosing us.

10/10 Excellent

Free

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely what I needed for a long weekend to attend a festival and spend time with extended family. My room had a large king bed, microwave & fridge. There is walking distance and a short drive a mall next door with Publix Supermarket, stores, and restaurants. A light breakfast is included each morning. They have an outdoor pool & daily housekeeping.
Stayed 2 nights in Feb 2024
Response from Louis Z. on Feb 29, 2024
Thank you so much for taking the time and let us know about your stay. We are glad you enjoyed our location and services. Again thank you for choosing us for your stay.

8/10 Good

Martina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area with great views in back of property. Pedestrian bridge with "love locks", water fountain and lots of greenery. Great shopping and dining areas within walking distance.
Stayed 3 nights in Feb 2024
Response from Louis Z. on Feb 29, 2024
Martina, thank you for choosing us for your stay. Yes, we have the best location and staff in the Miami/Kendall area. Again thank you for staying with us.

6/10 Okay

Andrew, Miami

Traveled with family
Liked: Staff & service
Outside lighting at night is bad . Only one light working for outside parking . Property needs to fix it’s outdoor lights in the parking area .
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 26, 2024
Thank you for choosing us. I will share your comments with the management team.

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities
Exellent ,deal , excellent location. Clean . Helpful staff
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 26, 2024
Wilber, we know you have a choice and we thank you for choosing us for your stay.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Eveeithing ok
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 26, 2024
Ricardo, thank you for choosing The Palms Inn & Suites for your stay.

2/10 Terrible

Krhisna

Stayed 2 nights in Feb 2024
Response from Louis Z. on Feb 26, 2024
We were disappointed to learn that you encountered issues during your stay, I sincerely apologies for any issues with your reservation but giving us 1 honestly is not nice, because we did our best. Unfortunately, your experience was not the same as many of our other satisfied guest have received.

2/10 Terrible

Abby

Stayed 3 nights in Feb 2024
Response from Louis Z. on Mar 20, 2024
We are sorry that the hotel was not up to your standards.

8/10 Good

NICOLETA

Traveled with family
Liked: Property conditions & facilities
It was a convenient location for a one night stay over in Miami
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Martyn, Sarasota

Traveled with partner
Liked: Cleanliness, staff & service
Excellent breakfast buffet hot items - few but kept fresh and appetizing.
Stayed 2 nights in Feb 2024
Response from Louis Z. on Feb 23, 2024
Martyn, we are glad you enjoyed our location and services. Thank you for choosing The Palms Inn & Suites. We look forward to seeing you in the near future.

6/10 Okay

Terry

Liked: Property conditions & facilities
The hotel is very convenient and close to shops and restaurants.
Stayed 4 nights in Feb 2024
Response from Louis Z. on Feb 23, 2024
Terry, thank you for staying with us.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean.
Response from Louis Z. on Feb 23, 2024
Andrew, thank you for choosing us for your stay.

6/10 Okay

Lisa

Traveled with partner
Disliked: Amenities
OK. First the good news: the hotel is located in walking distance to several nice restaurants and other shopping. The shopping complex is beautifully arranged. But the hotel itself is very mediocre. Thankfully, we only needed to stay for one night before our flight the next day. The room was clean enough, but very outdated with old-timey cable TV, no accessible outlets for charging, and certainly no USB outlets. Needs a major overhaul. The free breakfast was awful, I would say mostly inedible. But if you like rubbery waffles, watery eggs and mealy apples, then enjoy. I would never go back.
Response from Louis Z. on Feb 23, 2024
Lisa, thank you for taking the time and let us know about your stay. We apologize for any issues you encountered during your stay. Unfortunately, your experience was not the same as many of our other satisfied guest have received. We will share your comments with the management team.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So clean. Staff super friendly.
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 23, 2024
Joan, thank you for staying with us. We have the best location and staff in the Miami/Kendall area.

6/10 Okay

Jahnyce

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Louis Z. on Feb 23, 2024
Thank you for staying with us.

8/10 Good

Kaoutar

Traveled with family and small children
Liked: Cleanliness, staff & service
great for a couple of nights close to shopping
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 26, 2024
Kaoutar, thank you for choosing us.

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was Rocky……. We were given keys to a room which we opened and found occupied. We immediately returned to the lobby, and after a little discussion, we’re giving keys to a different room. It was comfortable, and we had a good nights sleep, which was our main objective. Breakfast was OK but you’re basic economy hotel breakfast choices.
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 16, 2024
Helen, thank you for choosing us for your stay and we are truly sorry about the room issue. I will share your comments with the front desk department so a situation of this nature will not be repeated in the future.

6/10 Okay

Sayad

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Selection of breakfast menu is horrible!! Worst than a $50 per night hotel room. Otherwise nice hotel
Stayed 3 nights in Feb 2024
Response from Louis Z. on Feb 16, 2024
Thank you for choosing us and we apologize that our buffet breakfast was not up to your standards.

8/10 Good

Chilah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 16, 2024
Chilah, thank you for staying with us.

10/10 Excellent

ROMMY

Liked: Cleanliness, staff & service, property conditions & facilities
greta stay
Stayed 1 night in Feb 2024
Response from Louis Z. on Feb 14, 2024
Thank you for choosing us for your stay.