Dear Kendrick, First of all Happy Birthday! It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Kara Lundgren, GM

Dear Jaylon, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, amenities, and the view while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Kara Lundgren, GM

Dear Elizabeth, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Kara Lundgren, GM

Dear Cindy lee, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. I have taken note of your feedback regarding fruit flies. Thank you for taking the time to share. We hope to be your hotel of choice when in the area. Best, Kara Lundgren, GM

Dear Atish, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Kara Lundgren, GM

Dear Vicente, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Kara Lundgren, General Manager

Dear Gerald, We are happy to hear from you and know your stay was fantastic. We appreciate you taking the time to share your wonderful experience. Your recommendation encourages our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Hotel Management

Dear cinthia,We are so glad that you enjoyed our great location. It was our pleasure hosting you, and we thank you for choosing us.Best,General Manager

Dear Glenn, I'm sorry to hear that noise pollution and elevator wait times interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, General Manager

Thank you for your review. We look forward to your next stay with us.

Dear Marc, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, James D'Agostino, GM

Dear Adrian, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, James D'Agostino, GM

Dear daniel, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, James D'Agostino, GM

Dear Milad, I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon! Best, James D'Agostino, GM

Dear Kristin,I'm so sorry to hear about the disappointing experience you had and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect from us. We value your business and your loyalty to our brand. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again.Sincerely,James D'AgostinoGeneral Manager

Dear Kristin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.Sincerely,James D'AgostinoGeneral Manager

Dear Nadya,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,James D'AgostinoGeneral Manager

Dear Jekaterina,What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,James D'AgostinoGeneral Manager

Thank you for your review. We hope you return to Courtyard Coconut Grove soon!

Dear Kevin, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, James D'Agostino General Manager

Thank you for your feedback. We hope we have the opportunity to welcome you back in the future.

Dear Serena,Marriott is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the industry's most comprehensive smoke-free hotel policies. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every Guest.Sincerely,James D'AgostinoGeneral Manager

Thank you for your review. We look forward to welcoming you back to Courtyard Coconut Grove.

Thank you for your review. We hope we have the opportunity to host you again here with us.

Dear ellen, While it was not perfect, I am happy to see that your stay was worthy of five stars. Thank you so much for your valuable feedback and for choosing our Courtyard by Marriott. We hope to welcome you back for a flawless experience in the future. Best, James D'Agostino General Manager

Thank you for your review. We look forward to welcoming you back with us soon.

Thank you for your review. We look forward to welcoming you back in the future,

Dear Francisco, We humbly thank you for staying with us and for strongly recommending our Courtyard by Marriott. We look forward to your next visit! Best, James D'Agostino General Manager

Thank you for Choosing to stay at the Courtyard Miami Coconut Grove. We look forward to seeing you on your next visit.

Dear Shihhan, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us at the Courtyard by Marriott Miami Coconut Grove we hope to see you again. Sincerely, James D'Agostino General Manager

Dear Moira,Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return.Best,James D'AgostinoGeneral Manager

Dear Steve, I regret that we were not initially able to honor your room location request, our inventory changes by the minute due to guests extending their stays, rooms taken out of order for maintenance, etc. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, James D'Agostino General Manager

Thank you for your feedback. We look forward to welcoming you back in the future.

Thank you for your review. We hope to welcome you back soon.

Thank you for your review. We hope to see you again soon.

Thank you for choosing the Courtyard. We are so happy to hear that you had a wonderful stay with us. We look forward to seeing you on your next visit to the Grove.

Thank you for you feedback, we are so happy to hear that you had a wonderful experience here on property.

Dear AGUSTIN, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, James D'Agostino General Manager

Dear Janet, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, James D'Agostino General Manager

Dear DANIANE, I know that I am biased, but our housekeeping staff is the finest in Miami. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, James D'Agostino General Manager

Thank you for your review. We look forward to welcoming you back.

Thank you for your terrific feedback. We hope you return soon to Courtyard Coconut Grove

Thank you for your feedback. We look forward to hosting you again here at Courtyard Coconut Grove.

Dear Trudy,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,James D'AgostinoGeneral Manager

Dear Samuel, I'm sorry that you felt compelled to rate us so poorly. We strive to provide every guest with an exceptional stay but, unfortunately, we let you down. Thank you for being our valued guest and we hope to better serve you on a return visit. Sincerely, James D'Agostino General Manager

Dear Subha, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback, which underlines our strengths and provides some areas for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, James D'Agostino General Manager

Thank you for your review. We look forward to welcoming you back.