Ratings based on 775 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Florida

Posted Jan 26, 2016
Pros: The staff's courteous and accommodating attitudes.
Cons: The noise and thin walls. Also, the Bistro prices.
Location: Located near great restaurants and American Airlines Arena, if you're in town for a basketball game or concert, like I was.
Hotel is okay, but a bit pricey for everything you get, which isn't much. Good thing it was located near American Airlines Arena. Staff were courteous and friendly, and the room was okay for a hotel. When I checked in, the front desk informed me a single-bed room wasn't available, but assured me that they could give me a double-bed, even though I was alone. I had just gotten off an uncomfortable four-hour bus ride, so I was grateful for the room upgrade or whatever it was. Visually, the hotel leaves much to be desired, as it is located near busy streets, with cars honking 24/7. Overall, I enjoyed my stay but wish it were a little quieter, both in the rooms (the walls are extremely thin) and outside on the street.
Comment from Hotel Management
Feb 1, 2016 by Mariana, Hotel Management
We appreciate your comments Thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from France

Central downtown

Posted Jan 23, 2016
Pros: Position and quiet quality room
Cons: Water in fridge and more generous creamer
Location: As above
Staff pointed to nearest trolley tours which were well placed for someone who only had the one day stopover in Miami and wanted to get a flavour of the city. Amazing!
Comment from Hotel Management
Jan 24, 2016 by Mariana, Hotel Management
Thank you for your comments!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2016
stayed here during one of the conventions i attended. The room is always clean and walking distance to shops and restaurants. the area is safe as well. Staff are very nice and accommodating.
Comment from Hotel Management
Jan 21, 2016 by Mariana, Hotel Management
We appreciate your comments. Thank you so much!
3 out of 5
by A verified traveler

Hotel hard to find. Small bathroom.

Posted Jan 11, 2016
Have to go to the 25th floor (lobby) on one elevator, then go on another elevator to go to my room on the 16th floor. Crazy!
1 out of 5
by A verified traveler

Wouldn't stay again

Posted Jan 11, 2016
Our experience started well with the front desk staff being very friendly during checkin. However, once we got to the room things went down hill quickly. The pack n play was broken on one side and moved freely back and forth. A piece of material shown in picture was found in my nine month old's mouth, which broke off of the pack n play cover. The pull out bed had stains on the mattress, the glasses provided were dirty upon arrival, the water temperature was scalding hot within seconds. Also, both of our TV's were broken, one the sound was in and out and other's picture was so dark our three year old noted it. The major issue was the noise. The pool was under construction above us and we had three children that needed to nap. The jackhammering and drilling began at nine am, despite the signs saying 10, and stopped at 5 pm. Needless to say, no one napped. I called down to the front desk and voiced my concerns, but was asked to speak to a manger in the lobby. I didn't have a chance with three little ones to manage to deal with it in person and wait in a line at the front desk. Overall, it was the worst hotel experience I have ever had. I have never written a negative review but this sure warranted it.
Comment from Hotel Management
Jan 15, 2016 by Mariana S., Hotel Management
Thank you for taking the time to share your recent experience at the Courtyard Miami Downtown/Brickell Area with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by our swimming pool renovation and all the problems you described in your review. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta,Ga

Posted Jan 7, 2016
Pros: the service of the front desk persons
Location: walking distance to Bayside, no problem at all
the staff was extremely helpful and provided great service allowing me to sightsee most of Miami on the Big Bus tours
Comment from Hotel Management
Jan 7, 2016 by Mariana, Hotel Management
Thank you for your comments!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel.

Posted Dec 31, 2015
Family hotel. Enjoyed staying at this hotel. Staff was friendly. Pool area was not available for use as it was under renovation
Comment from Hotel Management
Jan 6, 2016 by Mariana, Hotel Management
Thank you for your comments!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
Nice hotel, pool was closed due to renovations. No shuttle service to airport
Comment from Hotel Management
Jan 6, 2016 by Mariana, Hotel Management
Thank you for your comments!
3 out of 5
Recommended
for Everyone
by A verified traveler from México, D.F.

Hotel caro en zona peligrosa

Posted Dec 4, 2015
Pros: El servicio es lo mejor ...
Cons: Que se pongan todos los cargos en la promoción ...
Location: Al estar en el centro ... es peligroso para llegar en la noche ...
Al llegar e molestan por dejar el coche a la entrada y no hay un lugar especial para ponerlo ... El estacionamiento se cobra aparte, lo cual no se menciona en la reservación, Son USD$24 diarios adicionales y con valet sube a USD$29.
Comment from Hotel Management
Dec 7, 2015 by msenra, Hotel Management
Muchas gracias por sus comentarios, tendremos en cuenta sus obsevaciones ya que nos ayudan a mejorar diariamente.
3 out of 5
Recommended
for Everyone
by A verified traveler

Was good specially was near few makets

Posted Nov 29, 2015
Was good experience for me. But The area seems was not too safe specially in Night time.
Comment from Hotel Management
Dec 16, 2015 by GM, Hotel Management
Thank you for your comments.