Ratings based on 928 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional service and facilities

Posted Feb 21, 2017
Pros: Clean and spacious rooms, great service by staff, close walking distance to shops and restaurants
Cons: Sound proofing glass windows to reduce traffic noise. Not overwhelmingly loud, but can still be heard
Location: Great shops and restaurants. Walking distance from Macys, Ross, Marshalls, Walgreens, CVS
Spent 4 nights at this hotel for a Miami shopping trip. Firstly, the location is great for shopping, walking distance from lots of stores, restaurants and Biscayne Bay park. My family and I have stayed at this property for well over 10 years and the recent renovation has taken it to a new level. Property is exquisitely outfitted with modern furnishings and amenities. Spacious and comfortable restaurant. Love the booths with individual TV screens in the restaurant. The rooms are very clean, spacious, much more spacious than other well known hotel brands. Comfortable double seater couch with ottoman in a regular room (King), mini fridge, microwave and safe, lots of counter space and rollout work station at desk. 2 persons in my group had an executive suite and this was like an apartment. The living area was very spacious and it didn't feel like a hotel room. Love the TV in both bedroom and living space. Service was exceptional. From we drove up to the lobby, the staff were attentive and we didn't even touch our luggage until we were in the rooms. Check in was completed in under 1 minute and staff were pleasant. Restaurant staff was also great, and I have to single out Sergio A. He went above and beyond to satisfy us and we were so impressed. Restaurant is pricey (breakfast for 3 was upwards of $45 but that's expected for a hotel restaurant). Highly recommend this hotel. First class all round.
Comment from Hotel Management
Feb 22, 2017 by Mariana S., Hotel Management
Thank you very much one more time for your lovely review! Positive reviews like this will always encourage us to do more and more to make our guest happy during their stay. We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

noisy neighbors

Posted Feb 15, 2017
Thin walls. We heard the people next door, all night long.
Comment from Hotel Management
Feb 16, 2017 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write about your stay. We are sorry to hear about the noisy neighbors. We hope you give us the opportunity to better sere you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff

Posted Feb 6, 2017
Staff was super friendly and helpful with check in and getting us rides! The hotel is clean and close to the beach. I would recommend this hotel!
Comment from Hotel Management
Feb 7, 2017 by Roberto Fernandez, Hotel Management
Thank you for this amazing comment about our staff. We will certainly share it with them. We hope to see you again should your travels bring you back to Miami.
2 out of 5
by A verified traveler

Poor amenities but fantastic staff

Posted Feb 6, 2017
Great staff and excellent customer service! However the facilities are on the lower end. This is as basic as it gets which in some instances turned out to affect confort level...facilities and amenities were pretty low end
Comment from Hotel Management
Feb 7, 2017 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay with us. We are very sad to hear that you did not enjoyed your stay with us. We will share your feedback about our staff so they can keep being friendly, they will certainly will love it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples

New hotel downtown Miami

Posted Jan 30, 2017
New centrally located hotel close to everything downtown. Clean, comfortable, quiet. Easy to reach by car and quick access to 95 to exit if driving. Recommended for events, cruise travelers, and business visits.
Comment from Hotel Management
Jan 30, 2017 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay in our hotel. We are glad to hear the you enjoyed your stay and that the hotel was convenient for your purposes in Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Very nice hotel, close to pier and Bayside market

Posted Jan 30, 2017
Pros: Location to the Bayside Market and cleanliness
Cons: Lots of street noise, not that it could be improved and no view even from the higher floors, you look straight into an apartment building
Location: Bayside Market, entertainment and good food
We stayed overnight before a cruise and this was close to the Port of Miami. Planned on taking their advertised shuttle service to the Port the next morning. I had called the day prior to arriving to make sure we were booked and was told could sign up upon check in. Well at check in we were told there were only two shuttles available the next day at 11 and 11:30 and they were both booked. I can tell you I was not pleased as this was part of the reason for booking this hotel, not to mention that they also were going to charge $10.00 per person. The woman at check in felt bad and upgraded our room. It all worked out as we took an uber for $16.00. Location is a little tricky, our cab driver from the airport could not find it, and it was difficult to find a safe place to park and discharge passenger from the cab. Overall very clean and pleasant staff but too pricey for me.
Comment from Hotel Management
Feb 3, 2017 by Roberto Fernandez, Hotel Management
Thank you for sharing your experience with us. We hope to see you again if your travels bring you to Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

Nice and central

Posted Jan 21, 2017
Good beds. Nice staff. Only stayed one night. Area around u find poverty and some beggars, but no danger That is about it. U can use Uber delivery just about for everything.
Comment from Hotel Management
Jan 21, 2017 by Roberto Fernandez, Hotel Management
Thank you for sharing your experience with us. We are glad to see that you liked the hotel and we hope to see you again if your travels bring you to Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel at a reasonable rate

Posted Jan 21, 2017
The location is terrific in the heart of downtown Miami. The room was spacious and clean with a balcony for that early morning cup. Staff was very accommodating.
Comment from Hotel Management
Jan 21, 2017 by Roberto Fernandez, Hotel Management
Thank you for writing a review about your stay, we certainly appreciate the feedback. We are also to hear that you liked the hotel and that our staff was accommodating. We will share this with them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2016
Comfort of the room was excellent. Only issues were the ice machine not working and the construction noise that woke us up in the early morning. Other than that, everything was perfect.
Comment from Hotel Management
Dec 17, 2016 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay in our hotel. We are sorry that the construction noise didn't allow you to have a better stay. Our construction should be completed at the end of December 2016. We hope you will come back to visit us if your future visits bring you to Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great stay for cruising..

Posted Dec 6, 2016
Nice size room..clean..staff very helpful, Shuttle to cruise$..great value.
Comment from Hotel Management
Dec 9, 2016 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay with us. We are happy to hear that you enjoyed your stay. We hope to see you again in the future