Exceptional service and facilities
Posted Feb 21, 2017
Spent 4 nights at this hotel for a Miami shopping trip. Firstly, the location is great for shopping, walking distance from lots of stores, restaurants and Biscayne Bay park. My family and I have stayed at this property for well over 10 years and the recent renovation has taken it to a new level. Property is exquisitely outfitted with modern furnishings and amenities. Spacious and comfortable restaurant. Love the booths with individual TV screens in the restaurant.
The rooms are very clean, spacious, much more spacious than other well known hotel brands. Comfortable double seater couch with ottoman in a regular room (King), mini fridge, microwave and safe, lots of counter space and rollout work station at desk. 2 persons in my group had an executive suite and this was like an apartment. The living area was very spacious and it didn't feel like a hotel room. Love the TV in both bedroom and living space.
Service was exceptional. From we drove up to the lobby, the staff were attentive and we didn't even touch our luggage until we were in the rooms. Check in was completed in under 1 minute and staff were pleasant. Restaurant staff was also great, and I have to single out Sergio A. He went above and beyond to satisfy us and we were so impressed. Restaurant is pricey (breakfast for 3 was upwards of $45 but that's expected for a hotel restaurant).
Highly recommend this hotel. First class all round.
Comment from Hotel Management
Feb 22, 2017 by Mariana S., Hotel Management
Thank you very much one more time for your lovely review! Positive reviews like this will always encourage us to do more and more to make our guest happy during their stay. We hope to see you soon!