Ratings based on 253 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2016
Comfort of the room was excellent. Only issues were the ice machine not working and the construction noise that woke us up in the early morning. Other than that, everything was perfect.
Comment from Hotel Management
Dec 17, 2016 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay in our hotel. We are sorry that the construction noise didn't allow you to have a better stay. Our construction should be completed at the end of December 2016. We hope you will come back to visit us if your future visits bring you to Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great stay for cruising..

Posted Dec 6, 2016
Nice size room..clean..staff very helpful, Shuttle to cruise$..great value.
Comment from Hotel Management
Dec 9, 2016 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review about your stay with us. We are happy to hear that you enjoyed your stay. We hope to see you again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to airport

Posted Nov 30, 2016
Quite & clean. Close to Airport, walking distance to a nice restaurant.
Comment from Hotel Management
Dec 1, 2016 by Roberto Fernandez, Hotel Management
Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay at our hotel
2 out of 5
by A verified traveler from US

My first vacation in years!

Posted Nov 22, 2016
I was planning a great vacation, reuniting with family after 8 years and then going on a 7 day cruise. The room was not what I was told it would be. I was told room with a balcony and high floor. Not. The hotel was torn apart renovating, the ice machines on several floors didn't work, leaving me searching at night, and the phone didn't work. 3 calls to get engineering to change it out and yet I was till charged for calls that didn't go thru. Front desk did take off those charges. Front Desk agent couldn't even tell me how much charges were for local calls. " I don't know". :-( I am a Starwood/ Marriot employee and I would not recommend this location. And I paid full rate too.
Comment from Hotel Management
Nov 28, 2016 by Roberto Fernandez, Hotel Management
Thank you for sharing your experience with us. We will share your feedback with our employees to improve .
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 19, 2016
Comfortable bed, great pillows. Great pillows, comfortable bed...
Comment from Hotel Management
Nov 20, 2016 by Roberto Fernandez, Hotel Management
Thank you for taking the time to write a review and rate your stay with us. We are glad to hear and see that you enjoyed your stay. We hope to see you again if your travels bring you back to Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Great hotel. Close to port

Posted Nov 18, 2016
Very clean hotel. Staff extremely friendly and helpful. Thank You for a great dtay
Comment from Hotel Management
Nov 20, 2016 by Roberto Fernandez, Hotel Management
Thank you for sharing your experience with us. We are glad to see that you enjoyed your stay wit us. We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin, United States of America

Nice hotel

Posted Nov 13, 2016
Room was clean. Bathroom too. Hotel was near the convention center. Hotel was nice. Pitty though about the neighborhood.
Comment from Hotel Management
Nov 15, 2016 by Mariana S., Hotel Management
We appreciate your feedback! Thank you so much for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2016
Pros: Staff and location
Staff was very corteous and accomodating to our requests
Comment from Hotel Management
Sep 27, 2016 by Mariana S., Hotel Management
Thank you very much for your comments! We are happy to hear you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the port

Posted Sep 25, 2016
Great location, kind and friendly staff. The hotel was being remodeled and it was still a very pleasant stay. Great food at the bistro. Nice pool and gym facilities.
Comment from Hotel Management
Sep 25, 2016 by Roberto Fernandez, Hotel Management
Thank you taking the time to write a few lines about your stay. We are glad to hear that you enjoyed the hotel. We will share your experience with our staff to keep encouraging to do a great job. Thank you and we hope to see you again if you visit Miami.
4 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

great for someone cruising!

Posted Sep 11, 2016
First time in Miami. Enjoyed the market. Very close to the port. Short walk to anything and everything! Hotel was under renovation but can overlook that.
Comment from Hotel Management
Sep 11, 2016 by Mariana S., Hotel Management
Thank you very much for your comments! We are glad to hear you enjoyed your stay with us! We hope to have see you again whenever your travels bring you back to Miami. Thank you!