Ratings based on 570 Verified Reviews

4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Neutral, upscale area

Posted Mar 22, 2017
Best selection & location! All the necessary amenities & the most comfortable bed!
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Dear Guest, we are so glad you enjoyed your stay at the Courtyard Miami Coral Gables. It’s our pleasure knowing you loved our location and the comfort provided by our bed. Please come back and see us again soon. Aida Martinez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Nice hotel, bathroom a bit small and AC was quite noisy which kept disturbing my sleep
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for your stay at the Courtyard Miami Coral Gables. We are happy you were overall pleased with our facility. However, we apologize that the air conditioning unit in your room was noisy and disturbed your rest. The units cycle on and off as a normal part of operations. However, we are checking the room you occupied to make sure it is working properly. Thank you for bringing this to our attention. We look forward to welcoming you back to our hotel. Safe travels! Aida Martinez, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
The hotel was under construction but it was a still a good stay nonetheless.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you very much for the review and for sharing your experience. I am glad to hear that overall you had a wonderful stay. Please accept my apology for any inconveniences our new remodel may have caused you. We hope to welcome you back soon so you can enjoy all our new changes to their fullest. Safe travels till then. Aida Martinez General Manager
3 out of 5
by A verified traveler from Canada

Good hotel - shuttle service is a farce

Posted Jan 9, 2017
After waiting 45 minutes for the shuttle to pick us up at the Miami airport, I tried calling the hotel to find out where the shuttle was. Each time I called, the phone rang and rang without anyone picking up. I then called the hotel's reservation line and was put on hold twice; finally, the agent assured me that the shuttle would be there to pick us up in 15 min. and confirmed our door number. After 35 min. more, I called again. The hotel assured me that the shuttle was en route. Finally after an hour and a half of waiting, the shuttle showed up, but of course he was full! When we questioned him about calling another shuttle for the rest of us who were waiting, he was extremely rude, and took off. We ended up taking a cab for $40. Thankfully, Jose, at the front desk covered the cost of our cab; however, the time that it took us to get to the hotel was extremely inconvenient, especially due to the fact that we had to catch an early plane out the next morning. The hotel has one shuttle van that runs every hour. This is not acceptable for a hotel their size and for such a busy location as the Miami airport. We will not stay at this location again.
Comment from Hotel Management
Jan 11, 2017 by Manager , Hotel Management
Thank you for choosing our hotel. I was disappointed to read about the many issues you encountered during your stay with us. I am sorry that we let you down as we normally do a much better job in providing excellent guest service. I am working with my management team to address your concerns so that we can make improvements to our shuttle service. We would like to make it up to you on your next stay if you will allow us the opportunity! Aida Martinez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas

Nice and comfortable

Posted Dec 28, 2016
Pros: Location and close to the main amenities of Coral Gables
Location: I ALREADY WROTE ABVOUT IT
NICE AND EASY GOING, CLOSE TO NICE RESTAURANTS AND ARTS GALLERIES ETC
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your review of the Courtyard Miami Coral Gables. We are happy to read that you found our hotel to be conveniently situated in the Coral Gables community and appreciated being able to walk to restaurants and nearby shopping. Thank you for being our guest. We look forward to having you stay with us again! Aida Martinez, General Manager
5 out of 5
by A verified traveler

Perfect Affordable Gables Hotel

Posted Dec 19, 2016 on Hotels
Best hotel for a quick affordable trip to the Coral Gables
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for the excellent review of our hotel. We are thrilled that you loved our affordable rates and our convenient location. We hope you will choose the Courtyard Miami Coral Gables again the next time you are in the area. Aida Martinez, General Manager
3 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you very much for the rating. I am glad to see that for the most part you had a wonderful stay. Please accept my apology for not meeting all of you expectations. You are a valued customer and everything we do is aimed at providing you with an excellent hotel experience. We hope you come back and see us again. Aida Martinez General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Whitby Ontario

Location. ideal for getting to and from the airpor

Posted Dec 14, 2016
Pros: The location
Cons: The shuttle service. Could run every 1/2 hour instead of every hour
Location: Did not get a chance to check other things around as we stayed thre pre cruise.
Shuttle service to and from the airport was a plus. The breakfast was good. hotel staff very friendly and accommodating. wWe arrived at the hotel before 11 am and the receptionist was very accomodating and allowed us to check on as soon as the first room became available at around 11:30 am. Very much appreciated.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking time to share your thoughts. We are thrilled you enjoyed our fantastic location, accommodating service, and delicious breakfast. Additionally, we appreciate your shuttle suggestion and will share this with our team to ensure we are providing the best possible services for our guests. We hope you will return as we would love to have an opportunity to improve upon your previous experience. Sincerely, Aida Martinez - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from S. Chapel Hill NC

Posted Dec 13, 2016 on Orbitz
Friendly staff makes every effort to make it a great place to stay!
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your kind words about our staff at the Courtyard Miami Coral Gables. We are so happy to read they took good care of you and were able to exceed your expectations. Thanks again for your terrific feedback! We hope you will stay with us again the next time you are in the Miami/Coral Gables area. Aida Martinez, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Business trip

Posted Dec 3, 2016
Great location, pleasant staff ,all amenities without leaving hotel
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments about our hotel and our staff at the Courtyard Miami Coral Gables. We are happy that our location was perfect for your needs and helped make your trip to the Miami/Coral Gables area a total success. Thank you for being our guest, and on behalf of our entire team, we look forward to welcoming you back! Aida Martinez,  General Manager