Ratings based on 103 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, Great Location

Posted May 25, 2017
Cons: Heavier curtains may block out some of the light and outside noise
We enjoyed our stay at The Crest. Easy to find and right off the Heart of Miami - Lincoln Mall. Reception staff were very nice and friendly and helpful as were all staff. Room was spacious, comfortable bed. Lack of room fridge was a slight disappointment however ice machine was easily accessible to make up for it. Complimentary breakfast was great and loved the complimentary use of beach chairs, towels and umbrella for relaxing on the nearby beach.
2 out of 5
by A verified traveler from o

Rude staff, old room, no wash cloth, faulty outlet

Posted May 16, 2017
From I entered the hotel I was not please. The staff were not inviting. They charged the card I paid with a deposit, without my permission. Small rickety elevator. Old rooms. None of the outlets held things in them; when you plugged something in, it fell right out of the socket.
Comment from Hotel Management
May 19, 2017 by Veronica, Hotel Management
Thanks Jackie for sharing your experience with us. We will take your comments into consideration.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 28, 2017
It was nice and great environment rooms were as nice ,hot water all the time And cleaning lady was very nice and the staffwas beyond helpful great services.Just the rooms needs repairs for the bathroom doors and wall had a hole in it when we got there but the stay was a wonderful.
Comment from Hotel Management
May 2, 2017 by Veronica, Hotel Management
We are so glad to hear you had such a great time while staying with us.
3 out of 5
by A verified traveler

Close to center

Posted Apr 13, 2017
Hotel tired, Staff great and helpful, but insisted on 100 $ cash deposit!!!! Also missed breakfast as not served early enough
Comment from Hotel Management
Apr 13, 2017 by Veronica, Hotel Management
Thanks for sharing your experience with us and for complimenting our staff. Breakfast is served from 7:30 am to 9:30 am, did you really wake up earlier than 7:30 am in Miami Beach? You must be one in a million. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Little Hidden Gem

Posted Apr 3, 2017
Pros: It's location, cleanness, and helpful staff.
Location: There is everything near by, Lincoln Rd Mall, Collins Ave, Washington Ave, Ocean Drive...No matter what turn you take there is something to do near by
Great Location you are in the middle of everything. If you are looking to stay at a nice neat place and you don't require first class for anything. This place is a great little gem. The staff was helpful and were nice upon arrival.
Comment from Hotel Management
Apr 3, 2017 by Veronica, Hotel Management
Thank you for complimenting our location, cleanliness and staff. Those are our everyday goals. Please come back soon!
3 out of 5
by A verified traveler

Posted Mar 29, 2017
Hotel was meh. Just dirty and rooms arent maintained.
Comment from Hotel Management
Apr 3, 2017 by Veronica, Hotel Management
We are sorry to hear your experience was not satisfactory. We wish you the best in your future trips. Thanks for staying with us.
1 out of 5
by A verified traveler

Posted Mar 21, 2017
I didn't like it. The room was dirty, and the breakfast was not breakfast
Comment from Hotel Management
Mar 28, 2017 by Veronica, Hotel Management
We truly value your opinion, thanks for sharing this with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Economical. 2 blocks from beach.

Posted Mar 4, 2017
It was a good location. Close enough to the beach. They had umbrellas and chairs at the beach for us. The included breakfast was lacking fruit, but they had fantastic fresh orange juice. The room was basic but clean.
Comment from Hotel Management
Mar 7, 2017 by Veronica, Hotel Management
We will start offering a bowl of fruit with our continental breakfast as early as next week. We are sorry you missed it! Thanks for your review.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Reasonably priced stay

Posted Feb 21, 2017
Pros: Value for money
Cons: Staff receptiveness and address description in expedia
Hotel is reasonable value, difficult to find as the address is incorrect, entrance is around the corner, with a different name over the reception. Spent 5-10 minutes trying to find, to be greeted by reception staff that didnt seem to even realise it was a problem, nor care when it was pointed out. I was one of three people lost at the same time, so clearly is an issue. Room however was good, clean, reasonable size, and good value.
Comment from Hotel Management
Feb 23, 2017 by Veronica, Hotel Management
Dear Mark, this review cannot be for our hotel because we are located exactly as advertised at 1670 James Av., Miami Beach, FL 33139 and our main entrance is right in the middle of the block and there's a big sign outside with our hotel name therefore we have never experienced any issues like the one you mention here. Thanks for complementing our rooms though, if this indeed a review for our hotel and not a different one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice place in Miami

Posted Feb 19, 2017
The staff was friendly, especially the night shift. The room was super small but cozy and clean. The only down side was being told I need to pay $50 if I wanted a late check out even though I checked in after 1am. All in all, it is a very nice place.
Comment from Hotel Management
Feb 22, 2017 by Veronica, Hotel Management
Thanks Ron for your kind comments. Unfortunately check-out time is 11 am no matter at what time you had checked in and it's the same way in every hotel.