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Reviews of Crest Hotel Suites

3.5 out of 5
Crest Hotel Suites
1670 James Avenue, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 681 out of 1162 reviews" "
Rating 8 - Good. 161 out of 1162 reviews" "
Rating 6 - Okay. 110 out of 1162 reviews" "
Rating 4 - Poor. 82 out of 1162 reviews" "
Rating 2 - Terrible. 128 out of 1162 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DrAlice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Crest several times and have enjoyed it. The location is excellent. It is two blocks from the beach, and it's right in the thick of things regarding locations to shopping, food, and fun. The hotel is under new ownership, so there was a slight change. However, we still enjoyed our time and we will stay again.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your valuable input, as it helps us understand how we can better serve our guests

8/10 Good

Quinn

Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for your feedback! We are happy to know you enjoyed your stay! Hope to see you soon.

8/10 Good

Howard

Access to the beach
Stayed 2 nights in Apr 2024
Response from Front Desk. on Apr 9, 2024
Thanks for you feedback , we appreciated it .

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were warm, friendly and welcoming 😊. We searched Expedia for a hotel that included parking, however the crest only has parking “available”. Valet parking is $47 or 1-1/2 blocks away a parking lot is available at $50 for 24 hours. It does not include parking. Also, Please be advised that if you book on Expedia you will be charged an extra $34.20 at checkin for a resort fee.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you so much for your feedback on our staff. We are happy to know they were awesome to you! Your comments are sure to help us improve for any future stay.

10/10 Excellent

Emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice. Location, cleanliness, helpful staff. Many thanks for everything.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Thank you very much for your positive feedback! We'd love to see you again.

2/10 Terrible

Paul

Traveled with partner
Disliked: Staff & service, amenities
The property was clean and location was good but the power was out in main area and tv didn’t work for 2 days of our three days stay. Called the desk first day and they said it would be on by morning. In morning they told me Maintanence would have it on right away. Never happened. We had large suite room with separate tv and one in bedroom area. When I told them it was an issue the front desk told me that Tv isn’t an amenity and they wouldn’t do anything about it. I asked them for a refund of just the resort fee portion and they declined. Basically I cared that I had a room with two tvs that didn’t work and they could care less and treated me like an inconvenience for bringing it up to them. They weren’t awful but they could basically care less.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
We apologize over the inconvenience. The outage was beyond our control and unfortunately required more time to fix than expected. We do appreciate your feedback

2/10 Terrible

karshena

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
We are saddened to know your experience was not up to standard. We hope we can be given another opportunity in the future.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
Good location to beach
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for your feedback.

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for your feedback.

2/10 Terrible

Amber

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold on the walls in the hallway. The electricity wasn’t working so my handi cap mom had to walk up the steps to the second floor and vice Versa when we wanted to sightsee. The room wasn’t that clean as well.
Stayed 1 night in Mar 2024
Response from Crest Hotel on Mar 31, 2024
We sincerely apologize for the experience you encountered during your recent stay. Your feedback of the room is deeply concerning to us. please note that we take your comments seriously and will immediately address these issues with our maintenance and housekeeping teams to ensure they are rectified. It's our goal to provide all guests with a comfortable and enjoyable stay. If you would be willing to give us another chance, we would welcome the opportunity to make it right and provide you with the exceptional experience.Warm regards,Crest Hotel.

10/10 Excellent

Terry

Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. Genesis helped me out so much with checking in and just talking to me making suggestions on where to eat and things to do.
Stayed 1 night in Mar 2024
Response from Juan Z. on Mar 31, 2024
Dear Terry,Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our staff amazing .We appreciate your rating and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards, Crest Hotel.

10/10 Excellent

Leticia, braintree

Stayed 1 night in Mar 2024
Response from Crest Hotel on Mar 30, 2024
Dear Leticia,Thank you for your wonderful review! We're excited to hear that you enjoyed excellent service during your stay. Providing exceptional service is our top priority, and we're delighted that we met your expectations. We would be honored to host you again for another pleasent experience.Best regards, Crest Hotel

10/10 Excellent

Jaimie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this venue it was walkable for sightseeing tourist stuff not too far from the beach walkable to the beach it was just an absolute wonderful treat
Response from Front Desk on Mar 26, 2024
Thnk you for choosing us, we appreciated your feedback and hopping your expecience was great and see you again .

6/10 Okay

Douglas, Olympia Fields

Traveled with partner, Traveled with pets, Traveled with family
Worse bed I’ve ever “slept” in. Only outside seating area is at the pool. Lobby very dark and dingy. Staff was average. Cleanliness was average. Location was great, of course. Price was fair. Great place to stay if everywhere else on or near south beach is booked or you’re poor.
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you so much for your review. We truly appreciate your feedback and apologize for any inconvenience you may have experienced. Please rest assured that we are constantly striving to improve our services every day. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future.Best regards,Crest Hotel.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early for check in as we had just got off a cruise ship. The front desk staff were so kind. They tried to find us a room, but were unsuccessful. They offered to hold our luggage while we wait. This worked out well. We went for a coffee and a bite to eat and by the time we were done there was a room ready for us. This hotel is well situated for dining and shopping just steps away. Lovely pool area outside.
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 20, 2024
Thank you for your feedback! We're delighted to hear that our front desk staff were kind and accommodating during your early arrival. We're glad the luggage hold option worked well for you, and that you were able to enjoy the nearby dining and shopping while waiting for your room. We hope you had a pleasant stay and enjoyed our pool area. We look forward to welcoming you back in the future!

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from Front Desk. on Apr 10, 2024
Thank you for choosing us , we appreciated your feedback .

8/10 Good

MARVIN

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front desk team on Mar 20, 2024
"Thank you for the feedback! Much appreciated!"

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for your feedback! We appreciate it very much. We hope to see you again soon!

8/10 Good

Eugenio

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for your review! We are happy to know you had a good time with us. We hope to see you again soon.

6/10 Okay

Yixiu

Traveled with group
Liked: Cleanliness, property conditions & facilities
Expensive parking
Stayed 4 nights in Mar 2024
Response from Front desk on Mar 20, 2024
"Thank you for the feedback! Much appreciated!"

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service
Very basic, but a good price for South Beach. Close to everything. Beds not good, but staff was pleasant and the hotel was clean. The hotel is older and a bit beat up, but was fine for one night.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for your feedback! We appreciate your comments and are glad to hear that you found our hotel to be conveniently located and reasonably priced. We apologize for any discomfort caused by the beds but are pleased that you found our staff pleasant and the premises clean. We'll take your input on board as we strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Anita

Disliked: Staff & service
Our flight was cancelled and we were not going to be able to fly to Florida until after three days. The hotel refused to reimburse us for our stay. I do not recommend this hotel, because they were not willing to work with us. Terrible customer service.
Stayed 4 nights in Mar 2024
Response from Front desk on Mar 14, 2024
Dear guest, thank you so much for your review; we truly appreciate your feedback. However, we regret to inform you that due to our hotel's cancellation policy, refunds are not provided in the event of non-attendance. We hope for your understanding and look forward to welcoming you in the future. If you have any further questions or concerns, please feel free to reach out to our team. Thank you again for choosing to stay with us

10/10 Excellent

Linroy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel as my go to when I travel to Miami and it never disappoints. The location is extremely convenient for anywhere I want to go. Service by hotel staff is also quick, and professional. Can’t wait to Book here again.
Stayed 6 nights in Mar 2024
Response from front desk on Mar 13, 2024
Dear Linroy Thank you for your kind words! We're delighted to know that you had a pleasant experience with us, we hope hosting you soon.Best regards,Crest Hotel.

8/10 Good

Szandra, Old Greenwich

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Good value for Miami. Quite and good location. Good size rooms, wonderful staff, beach towels and beach chairs included, working desk in the room. Cons: No coffee at the hotel, no fridge or microwave, no water fountain, bed mattress was worn.
Stayed 2 nights in Mar 2024
Response from front desk on Mar 13, 2024
Dear Szandra Thank you for taking the time to leave a review! Your input helps us to grow and evolve our offerings

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service
The location of the property was excellent and the staff was very helpful. The carpet in our room was quite dirty and should be changed.
Stayed 11 nights in Feb 2024
Response from front desk on Mar 13, 2024
Dear Maria thanks for sharing your thoughts with us! We're committed to using your feedback to enhance our services every day

10/10 Excellent

Teoman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely sweet, and I really like their little library!
Stayed 1 night in Mar 2024
Response from Front desk on Mar 13, 2024
Thank you Teoman for your review! We are happy that you enjoyed the attention of the staff and the library, your feedback help us to grow everyday. We hope hosting you soon again

10/10 Excellent

Sai Raghava Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Camila on Mar 5, 2024
Dear Sai,Many thanks for your positive review! We're thrilled that you liked the hotel. Looking forward to hosting you again in the near future!Best regards,Crest Hotel.

6/10 Okay

Tommy

Business traveler
Liked: Staff & service
Disliked: Amenities
Staff was very nice, but the public areas at the hotel are not very well maintained. The room is okay, television is so far from the bed. The bathroom was not so very nice. They painted the bathtub/shower which is all flecking off. Although I wouldn't stay here for leisure, it was fine for an overnight work stay. Don't park across the street ($60 overnight), the front desk agent advised there is $20 garage parking up the street.
Response from Camila on Mar 4, 2024
Dear TommyThank you for your review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to improve daily, and your reviews help us enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Crest Hotel.

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The front desk staff was very nice.
Stayed 2 nights in Feb 2024
Response from Crest Hotel on Mar 1, 2024
Dear Marvin,Thank you so much for taking the time to share your delightful feedback with us! We're pleased to hear that you found your room to be very clean and that our front desk staff left a positive impression on you.Your kind words are truly appreciated, and we look forward to welcoming you back to our hotel in the future. We're here to ensure you have another outstanding experience during your next stay.Best regards,Crest Hotel

8/10 Good

Goran

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 26, 2024
Dear Goran,Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the hotel's location. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regars, Crest Hotel.

8/10 Good

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and helpful.
Stayed 1 night in Feb 2024
Response from Front desk on Feb 26, 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the staff's attention. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Crest Hotel.

4/10 Poor

Jason

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 23, 2024
Dear Jason,We truly appreciate your review, it means a lot for us. We hope hosting you soon in our hotel again.Best regards,Crest Hotel

6/10 Okay

Heather

Liked: Staff & service, amenities
Budget friendly and close to beach and amenities
Stayed 3 nights in Feb 2024
Response from Paula on Feb 23, 2024
Dear Heather , Thank you for your feedback and for choosing us as you hotel and hoping that your stayed was pleasant .

4/10 Poor

Kelly

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 23, 2024
Dear Kelly,Than you so much for your review! We hope exceed your expectations the next time!Best regards,Crest Hotel.

6/10 Okay

Didier

Business traveler
Disliked: Amenities
The masters of the bed Is terrible. So old Like the AC machine…noisy
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 23, 2024
We apologize fpr your your experience with us. We would love for you to return in the future and give us another opportunity. Thank you for sharing.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from Front desk on Mar 23, 2024
Dear CraigThank you so much for your great review! We hope hosting you soon! Best regards,Crest Hotel.

8/10 Good

Kevin Roberto, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff ! Super convenient and super welcoming. Would definitely recommend to anyone.
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 24, 2024
Hello! Thank you for your comment. We truly appreciate your kind words and will share with our staff. We hope you can come back in the near future. Best regards!

2/10 Terrible

Marcus

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just dont
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Hello. We are saddened to know you did not have a pleasant experience with us. We hope you're able to give us another opportunity in the future.

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Due to a 10 hour flight delay we did not arrive until 0630 the day we were to check out. We appreciated the fact that they held the room. It was dark when our taxi arrived and we could not see the hotel. No lit up sign. We tried to call but no one answered. We finally went to the door where the hotel was and it was locked. Luckily for us one of the guests was sitting on the steps smoking. She let us in with her room key and alerted the front desk employee (who was also outside) that he had guests. He was efficient and we quickly headed to the microscopic elevator and went to the 3rd floor. The web site showed a very nice “art deco” hotel. Ours had ancient paint, fixtures and furnishings. We had a black ceiling painted with pink and white cranes. Our bathroom walls and floor were painted forest green. Our sink faucet was a golden swan or crane. The paint bubbled up on our door and was chipping off in places. I laughed so hard that I am sure my endorphins went off the chart. The beds squeeked when you got in or turned over. The room was clean. I was so exhausted that I slept pretty good for the 2 hours before we headed to our ship. I give kudos to whomever designed the website. They are experts at making something look good. For the price paid I was truly disappointed, but grateful for a bed.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Hello and thank you for your comment. We are saddened to know your stay was not up to your standards. We are making improvements to the hotel each time slowly but surely. We would love for you to come back in the future and give us an opportunity to make it right.

8/10 Good

Ronald L

Traveled with family
Liked: Cleanliness, staff & service, amenities
They keep the front, restaurant and main entrance looking very nice. Now the rooms are very outdated and have that old funky smell even though they clean very good it still lingers.LOL. But overall for the price and 3 day stay I would recommend.
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 24, 2024
Thank you very much for your comment. We will be sure to address these issues. Nonetheless, we hope to have you back in the near future!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was worried about staying here after reading some of the reviews, but it was fine! Our room was small, bathroom was older and we didn’t have a view, but we didn’t come to South Beach to stay in our room! The location is amazing if you are going to a show at the Fillmore - it’s right around the corner. Lincoln Rd shopping is right around the other corner. Some of the reviews complained about not being able to get in touch with the front desk, but I called to confirm my stay earlier in the day and was immediately connected. The front desk was amazing and so helpful. Even the housekeeping was great and super attentive. I liked the old feel of the hotel and was kind of glad we didn’t have a view or many luxories because it stopped me from procrastinating and got me out and about quicker to enjoy super fun South Beach!
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you very much for your positive comment. We greatly appreciate you for taking the time to leave feedback. We are slowly but surely making changes to the hotel to enhance the guest experience, and we hope you can join us next time!

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect. Close to the beach, shops and restaurants! The hotel was nice, good housekeeping!! The king bed was comfortable and the pillows and linens in great condition. The lobby is accessible through the middle of the onsite restaurant, this was slightly confusing. Front desk staff sleeping at desk upon checkout (5am). We woke him up but he just said to leave the keys on the desk.
Stayed 5 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you for your comment! We will address this with our staff. However, thank you for your positive feedback. We hope to see you soon again!

6/10 Okay

Corneliu

Business traveler
Liked: Cleanliness, staff & service
Location is good, close to Ocean Drive as well as to convention center/downtown area. Plenty of dining options on Michigan ave or Collins. Conveniently priced hotel. The best part is by far the nice and hardworking staff who really try their best to help you with anything you need.
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you very much for your kind feedback. This really means a lot to the staff. We hope to see you again soon!

8/10 Good

Christian

Business traveler
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you for your positive feedback!

10/10 Excellent

Allen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique older hotel. Has a vegetarian restaurant built in. Very popular!
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you very much for your positve feedback. We really appreciate it and hope to see you again soon!

6/10 Okay

Vinh

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you for your feedback!

6/10 Okay

RICARDO GARCIA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is ok if you want to spend a night or two.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 24, 2024
Thank you for your feedback. We would love to hear how we can make a future stay with us better. We wish you a wonderful day!

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 23, 2024
Dear Kayla,Thank you for your review, we hope hosting you soon!Best regards,Crest Hotel.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for an overnight layover in preparation for a cruise vacation. Was just a little surprised at the $30 cleaning fee that was added when I checked in. Don't remember any mention of that when I booked online. Otherwise my stay was very acceptable.
Stayed 1 night in Jan 2024
Response from Camila Front Desk on Feb 24, 2024
Dear jeffrey thank you for your review! We appreciate your feedback. The resort fee of 34.20 is outlined in our terms and conditions during the reservation process. We're grateful you chose to stay with us and look forward to welcoming you again soon.Best regardsCrest Hotel.

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Staff on Feb 24, 2024
Thank you for taking the time to share your feedback with us