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Rating 10 - Excellent. 509 out of 1000 reviews" "
10 - Excellent
509
Rating 8 - Good. 235 out of 1000 reviews" "
8 - Good
235
Rating 6 - Okay. 134 out of 1000 reviews" "
6 - Okay
134
Rating 4 - Poor. 62 out of 1000 reviews" "
4 - Poor
62
Rating 2 - Terrible. 60 out of 1000 reviews" "
2 - Terrible
60
8.6/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Marcus, El Dorado Hills
Traveled with group, Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was freezing in our room
They had to provide a portable heater because the climate control only blew cold air, and even after being turned off for over an hour it was freezing
Marcus
Stayed 1 night in Apr 2024
Response from Sonesta Miami Airport staff on Apr 16, 2024
Dear Marcus,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the temperature in your room. We will investigate the issue with the climate control to ensure it is functioning properly for future guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable stay.
8/10 Good
Deborah
Traveled with family
Apr 12, 2024
Liked: Staff & service
Employees are excellent. However this hotel is in need of a remodel. The bathroom conditions are poor. No amount of cleaning can improve it. Otherwise it is conveniently located. They have a shuttle to the airport.
Deborah
Stayed 2 nights in Apr 2024
Response from Fran on Apr 12, 2024
Dear Deborah: Thank you for taking the time to give us your feedback, we are happy to hear that the employees are excellent, and yes we will be renovation this coming June,, Thanks you for your business
Close proximity to airport. Perfectly comfortable place to stay. Room size was spacious. Staff were helpful. Breakfast is offered but $24 seems a steep price and there wasn’t an a la carte option. We arrived later in the evening and would have appreciated an evening dining option because there didn’t appear to be many options in the neighbourhood other than fast food.
Diane
Stayed 1 night in Mar 2024
Response from Fran on Mar 26, 2024
Dear Diane: Thank you very much for your feedback, we are very glad to hear that hotel stay was comfortable, we are also sorry that you did not have much dining options due to late arrival, but hopefully for future stays thing might be different
Great stay! Location good. Shuttle service to airport
Jennifer
Stayed 1 night in Mar 2024
Response from Fran on Mar 25, 2024
Dear Jennifer: Thank you very much for your rating, we are glad to hear that the the shuttle service was gresr, as well as the location. we hope to see you soon again
8/10 Good
Jonathan
Mar 23, 2024
Disliked: Property conditions & facilities
There was construction so the gym and other facilities were not available. There was a random security alarm going off and we never received an explanation from the front desk of what was happening.
Jonathan
Stayed 2 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear Jonathan: We wanted to thank you very much for your rating, yes we are renovating our pool and gymfor a better look, and yes we an alarm issues that sounded about 3 times and for that we do apologized, but hopefully you will give us another chance should you be in town
Lovely room, nice hotel, good staff. Hotel walking distance from shopping centre and many dining options. However, noisy renovation work starting soon after 8am. Pool being renovated.
David
Stayed 4 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear David: Thank you very much for your rating, we appreciate you and your business.
8/10 Good
Vishal, Great neck
Mar 22, 2024
Vishal
Stayed 1 night in Mar 2024
Response from Fran on Apr 12, 2024
Dear Vishal: Thank you for your rating, although you did not leave a feedback we appreciate you
8/10 Good
Shellyann
Mar 22, 2024
Shellyann
Stayed 1 night in Mar 2024
Response from Fran on Apr 11, 2024
Dear ShellyAnn: Thank you very much for you rating, we do appreciate you and your business
6/10 Okay
Elizabeth Anne
Mar 20, 2024
Liked: Cleanliness
Disliked: Staff & service
I was told my prepaid room was not available when I arrived at 5 PM, despite a check in time three. Took over 15 minutes to get someone to find a room for me. The shower was difficult to turn on and when I called to report it, the person of the desk said it was a common problem. Also wouldn’t switch from shower to tub. Otherwise a nice size room and design
Elizabeth Anne
Stayed 1 night in Mar 2024
Response from Fran on Mar 21, 2024
Dear Elizabeth: Thank you very much for your feeback we appreciate you taking the time to let us know of the issues you have encountered, we will definitely address these and find what was the problem, and we do apoligized for the inconvenience. We do hope to see you again should you be in town
Dear Omar: Thank you very much for your feedback, we appreciate you and your business and thanking you for staying with us
10/10 Excellent
David, Wildwood
Mar 17, 2024
David
Stayed 1 night in Mar 2024
Response from Fran on Apr 6, 2024
Dear David: Just wanted to say thank you for your rating, although you did not leave a message we appreciate you and your business
8/10 Good
Linda
Traveled with group
Mar 17, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The property was fine. Basic and pretty clean. The woman who checked us in was quite rude.
Linda
Stayed 1 night in Mar 2024
Response from Fran on Mar 18, 2024
Dear Linda: Thank you very much for your feedback, we are very sorry to hear that your check in was not pleasant, we will definitely investigate that and will have a discussion.
6/10 Okay
Candice
Traveled with family
Mar 15, 2024
Disliked: Amenities
The beds in the room are TINY. It's loud and the dining room is very expensive.
Candice
Stayed 1 night in Feb 2024
Response from Fran on Mar 16, 2024
Dear Candice: Thank you for your feedback, your feedback will be pass on to management.
A sandwich you could buy at the gas station costs over $12 at the hotel and purchased an iced tea in which the seal was already broken and undrinkable..
Bill
Stayed 2 nights in Feb 2024
Response from Fran on Mar 13, 2024
Dear Bill: Thank you very much for your rating, we see that you mention about pricing as well as open drinks, we are sorry about that, which can replace if brought to our attention.. you feedback will be address to management regarding cost of sandwick. have a great a day.
This was a very nice hotel, just not an area for walking around.
James
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear James: Thank you for your feedback, we appreciate your business, and hope to see you again should you be in town
6/10 Okay
Sherief
Mar 9, 2024
Liked: Staff & service
Shower did not drain. I can’t imagine what is in the way.
Sherief
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear Sherief: Thank you very much for your feedback, we are sorry to hear that you shower did not drain properly, but your feedback is very important to us, we will definitely brought this up to the proper department
Me and my fiancé messed our flight so we had to find a hotel quick and last minute. The hotel offered early check in for a fee but they were very accommodating. Very quiet and clean hotel. The hotel pool was being renovated... it looks like it's going to be beautiful:)
Aysha
Stayed 1 night in Mar 2024
Response from Fran on Mar 5, 2024
Dear Aysha: Thank you very much for your feedback, we appreciate you taking the to let us know that hotel was clean, as well it was very quiet, in regards to the pool it will be opening, as well as renovation is coming.
6/10 Okay
Gustavo
Mar 4, 2024
Liked: Cleanliness
Gustavo
Stayed 2 nights in Mar 2024
Response from Fran on Mar 25, 2024
Dear Gustavo: Thank you for your rating,, have a great day
Dear Charles: Thank you very much for your feedback, we are very glad to hear that the property was great, as well as quiet hallways, we appreciate you and hope to see you soon should you be in Miami.
10/10 Excellent
Rodney
Mar 2, 2024
Rodney
Stayed 1 night in Mar 2024
Response from Fran on Mar 23, 2024
Dear Rodney: Thank you very much for your rating, although you did not leave review we appreciate you very much.
4/10 Poor
James
Mar 2, 2024
Liked: Cleanliness
Disliked: Staff & service
Horrible dining options. No options within walking distance. Breakfast not included; an outrageous $24.00 per person breakfast charge. Pedestrians must cross 6 lane freeway to access other off-site restaurant.
James
Stayed 1 night in Feb 2024
Response from Fran on Mar 3, 2024
Dear James:Thank you for taking the time to leave your feedback, we are sorry that we did not meet your expections, none the less your feedback regarding dining options will be advised to management.
Dear Dwayne: Thank you very much for your feedback, we appreciate you giving us the opportunity by staying with us, we do hope to see you again should you be in town again.
8/10 Good
Michelle
Mar 2, 2024
Liked: Cleanliness, staff & service
Michelle
Stayed 1 night in Mar 2024
Response from Fran on Mar 27, 2024
Dear Michelle: Thank you for your rating, we just wanted to let you know we appreciate you and your business
Dear Natasha: Thank you very much for your feedback, we are happy to hear that you love the hotel, as well as the location, we do hope to see you soon again
6/10 Okay
Brian
Traveled with family
Feb 29, 2024
We went to check into our room with key cars and there was someone already in our room. The front desk made a mistake on the allotment of rooms. they handled it poorly having the other party return to the lobby at 11pm after they were already asleep on something that was hotels mistake. took over a hour for me and my party to get into a room. handled very poorly by the staff at the front desk.
Brian
Stayed 1 night in Feb 2024
Response from Fran on Mar 1, 2024
Dear Brian: Thank you for taking the time to give us your feedack, we are sorry to hear that your room was given to another guest, please know that its not our intention, and at times the untinkkable happens, and for that we are so sorry.
Dear Omar: Thank you for your feedback, we appreciate you and hoping to see you soon again, should you be in trhe miami area
8/10 Good
Deborah, Rome
Traveled with family
Feb 26, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The front desk staff was great. We had to go next door to use the pool facilities which was inconvenient, but I understand renovating is necessary. Our room was very comfortable. The air conditioning was extremely noisy, at least it worked fine. I really do miss the little amenities hotels used to put in bathrooms as this hotel had nothing. They let us store out luggage prior to check in and use the facilities. There was also a great selection of snacks and drinks to purchase.
Deborah
Stayed 1 night in Feb 2024
Response from Fran on Feb 26, 2024
Dear Deobrah: Thank you for taking the time to give us your feedback, we are please to hear that the front desk team was great, and your room was comfortable. as for bathroom amenities not sure if it will ever returned, but can be brought up to upper management.
Great location near MIA and easy access to expressway
Patricia
Stayed 3 nights in Feb 2024
Response from Fran on Feb 26, 2024
Dear Patricia: Thank you for taking the time to give us your feedback, we are happy to hear that it was convenient for you at yoour disposal, as well as it was easy access to MIA.. hope to see you soon again in the near future
Was a nice place to stay while waiting to go on our cruise
Michel
Stayed 2 nights in Feb 2024
Response from Fran on Feb 26, 2024
Dear Michel: Thank you very much for your feedback we are very happy to hear that the hotel was nice for your convenient, we do hope to see you soon again in the near future.
Good hotel, very handy to the airport, only negative was I did not recently be my VIP upgrade
Darin
Stayed 1 night in Feb 2024
Response from Fran on Feb 26, 2024
Dear Darin: Thank you for taking the time to give us your feedback, we are really sorry that you did not received the upgrade due to heavy business demands, but hopefully next time we will be able to fulfill your request.
Dear Tammy: Thank you for taking the time to give us your feedback, we are happy to hear that your stay was wonderful, so we are looking fordward to see you soon in the near future
When booking this property it said complimentary breakfast and was told at the hotel our room did not come with breakfast.
Tammy
Stayed 1 night in Feb 2024
Response from Fran on Feb 26, 2024
Dear Tammy Thank you for your feedback. we see that you mentioned when booking this peoperty it said complimentary breakfast' unfortunately our hotel does not offered a complimentary, it might have been another property you look at. sorry about
6/10 Okay
Jefferson
Feb 25, 2024
Jefferson
Stayed 1 night in Feb 2024
Response from Fran on Feb 26, 2024
Dear Jefferson: Thank you for your rating, although you did not leave a review we appreciate you for staying with us
Overall not a bad place had large flow of guests. Breakfast not so good for price, dinner too
Kimberly
Stayed 1 night in Feb 2024
Response from Fran on Feb 21, 2024
Dear Kimberly; Thank you very much for your feedback, we appreciate you taking the time to let us know about breakfast plus dinner, hopefully might be different next time. thank you.
Great room, great shuttle, great lobby. Not much within walking distance, at least not on a rainy afternoon.
Laura
Stayed 1 night in Feb 2024
Response from Fran on Feb 20, 2024
Dear Laura: Thank you very much for your review, we are please to know that thngs were to your satisfaction, we do have a mall near by, so hopefully next..
8/10 Good
Makeem
Feb 18, 2024
Makeem
Stayed 3 nights in Feb 2024
Response from Fran on Mar 20, 2024
Dear Makeem: Thank you very much for your rating, although you did not leave a review, we appreciate you and your business
10/10 Excellent
LORI
Traveled with family
Feb 18, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Great communication through texts. Shuttle tracker convenient. Bathrooms old and dirty. My goal was to sit by the pool and enjoy the weather. Pool is being fixed, so you couldn’t even sit there. (Offered next door pool area. Not convenient.)
LORI
Stayed 1 night in Feb 2024
Response from Fran on Feb 19, 2024
Dear Lori: Thank you very much for your feedback, we are very sorry to hear that the bathroom was dirty, not sure if you had reported it as we would definitely change the room, in terms of the pool we are renovating our pool for our guest to enjoy the outdoors, never the less is advised by the booking agency that our pool is under renovation.. again sorry for the inconvenience.
Room was not clean. Pool closed, didn't receive voucher or credit.
Thomas
Stayed 1 night in Feb 2024
Response from Fran on Feb 18, 2024
Dear Thomas: Thank you for your feedback, we have seen that you mentioned that the room was not clean, its not our intention but will be addressed, yes the pool is closed due to refurbished, but is advertised on the booking agent website,
10/10 Excellent
Isaac
Feb 16, 2024
Isaac
Stayed 1 night in Feb 2024
Response from Fran on Mar 20, 2024
Dear Isaac: Thank you very much for your rating, although you din not leave a review, we do appreciate you and your business
Dear Cristina: Thank you very much for your feedback we are glad to hear that our hotel were super close for your covenient for you.. hope to see you soon again
4/10 Poor
Martha, Lafayette
Feb 15, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The manager was stressed and rude, which created an atmosphere of chaos and uncertainty for staff and guests.
Martha
Stayed 1 night in Feb 2024
Response from Fran on Feb 16, 2024
Dear Martha: Thank you very much for your feedback. we will definitely address the issues, have a wonderful day
Dear Henry: Thank you for your feedback, we are happy to hear that the staff was great, and you would definitely recommend our hotel. we do hope to see you soon again cheers..
10/10 Excellent
John
Feb 11, 2024
John
Stayed 1 night in Feb 2024
Response from Fran on Mar 20, 2024
Dear John: Thank you very much for your rating, although you did not leave a review, we appreciate you and your business