Ratings based on 933 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando,FL

Posted May 25, 2017
Nice, clean hotel. The rooms are spacious and well kept. My only complaint was the shower; it wasn't bad could have been cleaned better.
Comment from Hotel Management
May 26, 2017 by pks, Hotel Management
Dear B.G., Thank You very much for the feedback offered. I will certainly follow up with our Housekeeping management on your suggestion. Enjoy safe and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Nice hotel near airport

Posted May 22, 2017
The hotel staff were friendly, check-in was fast. Convenient hotel near airport. Restaurants are walking distance. Parking for a fee, there was always a spot available. Room was updated but bathroom needs updating. Some hotels guest were loud in the late hours of the night, but it's something to deal with staying at any hotel.
Comment from Hotel Management
May 22, 2017 by pks, Hotel Management
Dear Sandy, Thank You for the comments provided. Regret that your comfort was impacted by some inconsiderate individuals. Wishing you safe and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn,NY

I missed my flight!!!

Posted May 3, 2017
After 5hrs of trying to get out of Miami on a Sunday evening. My husband and I decided it was time to call it a night, we settled on the Crowne Plaza with little to no expectations of anything great but we were pleasantly surprised!!! The rooms were comfortable, clean and well appointed. The check-in process was simple and the staff was very kind and accommodating to two tired travelers. We got a comfortable and good nights rest and all was well. I should note, this place is not for the South Beach experience but great for business or quiet away from the crowd.
Comment from Hotel Management
May 14, 2017 by pks, Hotel Management
Dear Dee, happy that you had a relaxing hospitality experience at our hotel. Wishing you stress free and relaxing travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport, and have shuttle service.

Posted Apr 30, 2017
For the price per day booked thru Expedia, it is a good deal.
Comment from Hotel Management
Apr 30, 2017 by pks, Hotel Management
Dear Anonymous, we appreciate the selection of our hotel and the feedback provided. Wishing you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great hotel @ airport with pool and very professio

Posted Apr 18, 2017
Super airport Hotel Location and kind staff. Very convenient and free airport shuttle.
Comment from Hotel Management
Apr 22, 2017 by pks, Hotel Management
Dear Jaz, we appreciate the feedback provided. Than You for selecting our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice Hotel

Posted Apr 14, 2017
Cons: Hotel staff could be a little more friendlier and less formal.
Close to airport. Nice work out room. Uber convenient to everywhere. Latin cafe across the street lets u experience Cuban food.
Comment from Hotel Management
Apr 17, 2017 by pks, Hotel Management
Dear Crew, happy to read that you enjoyed your stay with us. Thank You for sharing your feedback. From all of us, safe and uneventful travels.
1 out of 5
by A verified traveler from Dallas

Over rated hotel brand

Posted Apr 6, 2017
Pros: friendly personnel on the bar who solve my food problem
Cons: The attitude of the front desk employees
Location: nothing nearby, even the airport is very far
Worst service received at the check in that I had in the last year at any hotel no matter the level or location
Comment from Hotel Management
Apr 8, 2017 by pks, Hotel Management
Dear Fernando, please accept my apology for this highly disappointing experience with my Business partners. I will certainly review this feedback in detail with all involved and ensure that corrective actions are taken as appropriate. Wishing you more productive and enjoyable future travels.
5 out of 5
Recommended
for Couples
by A verified traveler from BERMUDA

close to Miami intl

Posted Mar 22, 2017
Pros: WE HAD A TWO NIGHT STAY BEFORE FLYING HOME TO BERMUDA,AND THE LOCATION AND DISTANCE FROM THE AIRPORT WAS PERFECT
Cons: TWO OF THE RECEPTION STAFF COULD USE A COURSES IN GUEST RELATION
OUR STAY WAS VERY PLEASANT AFTER COMING ASHORE FROM BACK TO BACK CRUISES
Comment from Hotel Management
Mar 25, 2017 by pks, Hotel Management
Hello BILL, Thank You for the provided comments and the selection of our hotel. We take note of the area in need of attention and will certainly observe and correct the weakness. Wishing you safe and relaxing travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel near to the airport

Posted Mar 18, 2017
Clean and comfortable , near to coral gables and the internacional airport
Comment from Hotel Management
Mar 19, 2017 by pks., Hotel Management
Dear Anonymous, we appreciate your feedback and the selection of our hotel. Thank you for the review provided. Bon Voyage
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Pros: easy to get to
We arrived many hours early, the staff was able to get us into our room, so we could rest. The staff at the front desk, shuttle bus and the restaurant were delightful and very helpful
Comment from Hotel Management
Feb 23, 2017 by pks, Hotel Management
Dear Anonymous, happy to note your satisfaction with your stay at our hotel. Thank You for taking time to share your feedback. Wishing you relaxing and safe travels.