Ratings based on 955 Verified Reviews

4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

It is so quiet

Posted Jul 20, 2017
Pros: This hotel is very careful not to make any noise between 9pm and 9am, so you have a good sleep. Noise bothers me a lot, and this is a great hotel for
Location: It is also very convenient to some restaurants, car rental, and shopping within walking distance. There is even a metrobus stop one block away that yo
It is a few miles from the airport, but no noise whatsoever. Overall, an excellent experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Crowne Plaza Review

Posted Jul 15, 2017
Pros: Staff was very accommodating. The hotel was decorated beautifully. Our room was very comfortable.
Cons: Breakfast was expensive
Location: Location is great. A variety of restaurants nearby.
The whole experience was great. All the staff was very friendly and courteous. The room was beautiful and very comfortable.
Comment from Hotel Management
Jul 16, 2017 by pk, Hotel Management
DEar Thia, happy to read that you enjoyed your stay with us. I am sure future guests will enjoy the detailed info of your review rendered. Thank You for sharing it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Quick getaway

Posted Jul 11, 2017
Hotel beautifull in inside. Some of the front desk staff (not the African Americans) are rude. I heard one lady tell a couple there were no king size beds available. Then I checked in and they asked if I wanted a king size bed.
Comment from Hotel Management
Jul 13, 2017 by pks, Hotel Management
Dear Newlywed, Thank You for the sharing of your observation we will keep a special focus on this area and will take actions as necessary. Enjoy your travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples FL

Posted Jul 10, 2017
Great location. OK to walk around this older Miami neighborhood. Close to MIA, restaurants, cinemas and nearby Coral Gables with lovely shops.
Comment from Hotel Management
Jul 11, 2017 by pks, Hotel Management
Dear Adriana, happy to read that you had an enjoyable stay with us and that the location worked well for your visit. Thank You for taking time to share this review with us and others. Wishing you safe and enriching travels.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to airport.

Posted Jul 8, 2017
Shuttle was timely. Had outside company to go to port. That was great.
Comment from Hotel Management
Jul 9, 2017 by pks, Hotel Management
Dear karen, Thank you for the post stay feedback and the selection of our hotel. Enjoy safe and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Everything ok but the door of the bathroom was a challenging to open it
Comment from Hotel Management
Jul 7, 2017 by pks, Hotel Management
Dear Anonymous, Thank You for the post stay feedback. Happy that in general your stay was pleasant and relaxing. Will look after the bathroom door as requested. Happy travels.
5 out of 5
Recommended
for Couples
by A verified traveler from Nesquehoning, PA

Very nice hotel

Posted Jul 1, 2017
Pros: Clean comfortable free shuttle
Cons: Restaurant employees weren't very attentive when it was crowded. More a condition of not enough staff then the politeness of the workers.
Location: Restaurants near by but we didn't try any
We stayed here for a pre and post cruise. Both times were great the food was good both for breakfast and dinner. There was a free shuttle from the airport and then the shuttle to the cruise port was $12. There are some Cuban restaurants within walking distance but we didn't try them.
Comment from Hotel Management
Jul 2, 2017 by pks, Hotel Management
Dear Jackie, we appreciate the detailed feedback provided and note that in general you enjoyed your stay with us. Thank You for selecting our hotel and the review provided.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando,FL

Posted May 25, 2017
Nice, clean hotel. The rooms are spacious and well kept. My only complaint was the shower; it wasn't bad could have been cleaned better.
Comment from Hotel Management
May 26, 2017 by pks, Hotel Management
Dear B.G., Thank You very much for the feedback offered. I will certainly follow up with our Housekeeping management on your suggestion. Enjoy safe and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Nice hotel near airport

Posted May 22, 2017
The hotel staff were friendly, check-in was fast. Convenient hotel near airport. Restaurants are walking distance. Parking for a fee, there was always a spot available. Room was updated but bathroom needs updating. Some hotels guest were loud in the late hours of the night, but it's something to deal with staying at any hotel.
Comment from Hotel Management
May 22, 2017 by pks, Hotel Management
Dear Sandy, Thank You for the comments provided. Regret that your comfort was impacted by some inconsiderate individuals. Wishing you safe and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn,NY

I missed my flight!!!

Posted May 3, 2017
After 5hrs of trying to get out of Miami on a Sunday evening. My husband and I decided it was time to call it a night, we settled on the Crowne Plaza with little to no expectations of anything great but we were pleasantly surprised!!! The rooms were comfortable, clean and well appointed. The check-in process was simple and the staff was very kind and accommodating to two tired travelers. We got a comfortable and good nights rest and all was well. I should note, this place is not for the South Beach experience but great for business or quiet away from the crowd.
Comment from Hotel Management
May 14, 2017 by pks, Hotel Management
Dear Dee, happy that you had a relaxing hospitality experience at our hotel. Wishing you stress free and relaxing travels.