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关于水晶海滩套房迈阿密海滨酒店的点评

3.5 out of 5
水晶海滩套房迈阿密海滨酒店
6985 Collins Ave, Miami Beach, FL

点评

7.4

还可以

10 分 - 超赞。313 条好评,共有 1004 条点评" "
8 分 - 还可以。333 条好评,共有 1004 条点评" "
6 分 - 一般。179 条好评,共有 1004 条点评" "
4 分 - 很差。92 条好评,共有 1004 条点评" "
2 分 - 糟糕。87 条好评,共有 1004 条点评" "

7.8/10

清洁度

7.8/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

yu

2022 年 3 月入住 5 晚

8/10 还可以

Elaine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room ok but think twice for their recommendation
Regret for joining the shuttle to sawgrass outlet. The shuttle service was highly recommended by the hotel staff (I don’t know if they have any relation!) It took me so much extra time to travel (as the bus had many pickups). Room is spacious and comfortable. But had a very strange odour.
2019 年 10 月入住 2 晚
Edward GM 于 2019 年 10 月 26 日 的回复
Thanks for the nice review. Glad you found your suite comfortable. We will look into the issue you raised. Hope to see you again soon.

10/10 超赞

真实旅客

2018 年 11 月入住 3 晚
Management 于 2018 年 11 月 19 日 的回复
Thank you for your wonderful rating.

10/10 超赞

Stephen

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 2 晚
Management 于 2024 年 3 月 25 日 的回复
Thank you for your rating.

4/10 很差

Patty

团体旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
Lobby looks nice but the room are very old and runned down. There is not parking on the property so you have to find a place to park. Staff and location was wonderful.
2024 年 2 月入住 2 晚
Ana Fernandez(Front Desk Supervisor) 于 2024 年 3 月 19 日 的回复
Thank you Patty for your feedback.We are glad that you enjoyed your stay with us.We do have a fenomenal location,really close to the beach and different restaurants.We do apologize about the incovenience on your room or the property.We hope to see you soon.

10/10 超赞

Arthur

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love Ana at the front desk. Second time we have stayed at Crystal Beach and will be back a 3rd. Truly is as perfect as can be-people, location, and experience. Thankful for the opportunity to have found the venue.
2024 年 3 月入住 3 晚
Ana Fernandez(Front Desk Supervisor) 于 2024 年 3 月 19 日 的回复
Thank you Artur for your feedback.We are glad that you enjoyed your stay with us.We do have a fenomenal location,really close to the beach and different restaurants.We hope to see you soon.

10/10 超赞

Vernard,ST. LOUIS

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was the perfect place for me and my family. Very peaceful with so many options to explore and enjoy. Very easy to find food for every meal. I would recommend it to everyone. I will return on future visits.
2024 年 3 月入住 3 晚
Crystal Beach Suites Management 于 2024 年 3 月 17 日 的回复
Thank you very much for your feedback. We are glad to hear you had a great stay. Please come back soon.

6/10 一般

Anna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Overall good stay. Convenient and right on the beach. Nice big pool. Biggest negative was that the booking of 3 individuals for one room only accounted for 2 people and we had to pay additional for the third person at checkin. Although they charge you for the third person, that didn’t cover a third beach chair on the beach. You have to pay an additional $15 for another chair which is outrageous since they already charged a third person fee.
2024 年 3 月入住 1 晚
FD 于 2024 年 3 月 15 日 的回复
Thank you Anna for leaving us a review! We are glad you enjoyed the location of the property and the pool. We apologize if it was missed about the lounge chairs for the beach as stated on website. We thank you for your feedback and hope we will get to be of service to you again in the future.

10/10 超赞

Lori

与配偶出行
Loved location, the suite was awesom roomy, only problem we had was with the washer and dryers. But we were able to use ones on a different floor.
2024 年 3 月入住 1 晚
Crystal Beach Suites Management 于 2024 年 3 月 6 日 的回复
Thank you for your review and rating.

10/10 超赞

Lori

满意:服务设施
Location and price was great. Steps to the beach and close to a great Italian restaurant named George’s. Very clean love kitchenette bed very comfortable. Laundry on site.
2024 年 3 月入住 1 晚
Crystal Beach Suites Management 于 2024 年 3 月 4 日 的回复
Thank you for your review.

10/10 超赞

Rebecca

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the location of the property. Right off the beach and the walking path, but also within a couple of blocks of numerous good restaurants, bakeries, grocery, Walgreens, coffee shop. We parked our car and didn’t move it. Parking was very reasonable and not as inconvenient as expected (city parking- not available through hotel). The suite was small but had everything we needed- the separate bedroom from sitting room makes all the difference if you’re an early riser. Towels and beach chairs being provided was an extra benefit. Will return
2024 年 2 月入住 3 晚
Crystal Beach Suites Management 于 2024 年 3 月 4 日 的回复
Thank you for your review and rating.

4/10 很差

Gokhan

不满意:住宿条件和设施
2024 年 2 月入住 5 晚
Crystal Beach Suites Management 于 2024 年 3 月 4 日 的回复
Thank you for your rating.

8/10 还可以

Lizabeth

2024 年 2 月入住 1 晚
Management 于 2024 年 3 月 21 日 的回复
Thank you for your rating.

4/10 很差

Luciano

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel doesn’t look good is to old for the price we pay is too much
2024 年 2 月入住 6 晚
Crystal Beach Suites Management 于 2024 年 2 月 28 日 的回复
Thank you for your feedback.

6/10 一般

Nick

不满意:住宿条件和设施,员工和服务
It was below average experience during my two day stay at this hotel
2024 年 2 月入住 2 晚
Crystal Beach Suites Management 于 2024 年 2 月 27 日 的回复
Thank you for your review and rating.

8/10 还可以

Yanet

满意:清洁度
2024 年 2 月入住 7 晚
Crystal Beach Suites Management 于 2024 年 2 月 27 日 的回复
Thank you for your rating.

10/10 超赞

Lori

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Location was incredible. Rooms were spacious. We didn’t have a car but everything we needed was a short walk from bar grocery store ihop for breakfast ice cream dinner options. Beach was beautiful. Nice pool area. Would recommend to anybody.
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 23 日 的回复
Thank you Lori for leaving us a review. We are thrilled to know you enjoyed the amenities and location. We look forward to being of service to you again in the future.

10/10 超赞

Tracey

与配偶出行
满意:员工和服务,清洁度
No parking on site but we were able to park in nearby public lots with no issue. Room did smell very strongly of bleach on arrival (some way to air it out would be nice). Pool was closed and it was never communicated in advance (even though details about the pool were sent). Updates in the rooms are a little wonky (so many mirrors) and the kitchen is a little hard to use (dishes and pots/pans inaccessible without climbing the furniture). Otherwise a great place - excellent location, very clean, and the bed was comfy.
2024 年 2 月入住 3 晚
GM 于 2024 年 2 月 19 日 的回复
Thank you Tracey for taking the time to leave us a rating and review. The pool is open so we are sorry if the pool was closed during your stay. We are glad you enjoyed the location and that your stay was comfy. We will use your review for training purposes and hope we will get to be of service to you again in the future.

10/10 超赞

Cheling

2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 19 日 的回复
Thank you Cheling for leaving us a review. We are thrilled to know you enjoyed your stay with us and look forward to hosting you again soon.

10/10 超赞

Igor

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet and close to the beach. Kid friendly
2024 年 2 月入住 5 晚
GM 于 2024 年 2 月 13 日 的回复
Thank you Igor for leaving us a review and rating. We are thrilled to know you enjoyed your stay and look forward to being of service to you again in the future.

2/10 糟糕

Samuel

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 6 晚
GM 于 2024 年 2 月 5 日 的回复
Thank you Samuel for leaving us a rating. We are always looking for ways to improve and apologize your stay was not perfect. We hope you will share your experience and in doing so allowing us an opportunity to serve you again.

8/10 还可以

Luis

2024 年 1 月入住 2 晚
Management 于 2024 年 3 月 20 日 的回复
Thank you for your rating.

10/10 超赞

Leonardo

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The pool was under repairs
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 23 日 的回复
Thank you Leonardo for leaving us a review. We hope that by your next visit, our pool will be back up and running. We hope you will choose us on your next visit when visiting Miami Beach.

10/10 超赞

Clifford,Barnegat

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Senora Fanny and Senor Claudio do an outstanding job to make your stay pleasant. Professional , friendly, and courteous. Good job !!! Thank you
2024 年 1 月入住 3 晚
GM 于 2024 年 1 月 23 日 的回复
Thank you Clifford for your review. I am thrilled to know you enjoyed your stay with us and will be sure to celebrate Fanny and Claudio!!!! We look forward to hosting you again in the future!

6/10 一般

ziad

不满意:员工和服务,清洁度
They said we will be able to check in at 3 pm than it's was 4 pm and still want it us to wait I had to litterly change my tone until they accept to check us is reception is 0
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 23 日 的回复
Thank you, Ziad! We are sure that the reason your room time was pushed back is that we are dedicated to providing you with a clean and working room but we understand travel can be tiring. We hope your stay was a good one besides your check-in and hope we will have another opportunity to serve you again in the future.

10/10 超赞

Christine

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 23 日 的回复
Thank you Christine for your review! We are thrilled to know you enjoyed your stay with us and look forward to being of service to you again in the future.

10/10 超赞

Clifford,Barnegat

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Senora Fenny and senor Claudio are outstanding in professionalism ,customer service , and referrals for great places to eat and things to do!!! Great job ! This is my 4th stay in only a couple months. The ENTIRE staff including maintenance and housekeeping(although I haven’t used them) do an excellent job keeping the hotel clean and operational.
2024 年 1 月入住 3 晚
RBP 于 2024 年 1 月 16 日 的回复
Thank you so much Clifford for taking the time to leave us a rating and a review. We are thrilled to know you enjoyed your stay and will celebrate with our team!! We look forward to being of service to you again in the future.

6/10 一般

Beshay

与家人出行
不满意:住宿条件和设施,服务设施
Nice location on the beach. Near transportation, shopping, and restaurants. Although the suite is spacious, the bathroom is too small. Walls are not sound proof, we woke up almost every night because of noise from the guests upstairs. Swimming pool was in maintenance, not informed about this on Expedia or by any other communication until we checked in. There is a twenty dollar per day resort fee (not transparent on Expedia either). The most unreasonable fee was the $1 per bag per hour when you leave your luggage after checkout (never seen this in any other hotel). Overall, an average place
2023 年 12 月入住 4 晚
Management 于 2024 年 1 月 8 日 的回复
Thank you for your feedback.

4/10 很差

Maureen

不满意:住宿条件和设施,员工和服务
The pool was closed, and of all the emails they sent me,they never mentioned it It was very disappointing ☹️😠
2023 年 12 月入住 7 晚
Management 于 2024 年 1 月 8 日 的回复
Thank you for your feedback.

8/10 还可以

Mariam

2023 年 12 月入住 3 晚
GM 于 2023 年 12 月 29 日 的回复
Thank you Mariam for taking the time to leave us a rating and review. We are always looking for ways to improve and would love to hear from you on what would have made your stay 5 stars. It is our hope we will get another opportunity to serve you again in the future.

10/10 超赞

Joshua

满意:清洁度、员工和服务、住宿条件和设施
The staff was very accommodating. Found a room for early check in, and suggested places for very delicious food to eat. The beach was wonderful.
2023 年 11 月入住 2 晚
Management 于 2023 年 11 月 28 日 的回复
Thank you for your wonder review.

6/10 一般

Laura

与家人出行
满意:客房舒适度,清洁度
不满意:员工和服务
Ok
Great location, right next to the beach. Room was handy to have small kitchenette. Tried to do laundry, wouldnt take quarters and error code for card payment. Front desk would not refund my $2 in quarters since the machines belong to 3rd party company, who is not available on the weekend to repair machines. Laundromat 3 blocks away solved the issue. Receptionist not very helpful.
2023 年 11 月入住 3 晚
Management 于 2023 年 11 月 21 日 的回复
Thank you for your review.

6/10 一般

Jamie

不满意:清洁度、员工和服务、住宿条件和设施
Dirty room, pool and fitness center have inconvenient hours. Parking situation is ridiculous. The only good thing about this place is the location.
2023 年 10 月入住 4 晚
Edward GM 于 2023 年 10 月 30 日 的回复
Thanks for the review and feedback. We agree our location is the BEST!

8/10 还可以

Rebecca

2023 年 10 月入住 2 晚
Edward GM 于 2023 年 10 月 31 日 的回复
Thanks for the great review and for your business

6/10 一般

Lyudmila

满意:员工和服务
不满意:住宿条件和设施
2023 年 10 月入住 3 晚
Edward GM 于 2023 年 10 月 28 日 的回复
Thanks for the good review. We appreciate your business. Please come back again soon.

10/10 超赞

Mayu

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our receptionist Claudio was an amazing and help us a lot!
2023 年 10 月入住 3 晚
Edward GM 于 2023 年 10 月 20 日 的回复
Thank you for the excellent review and for your business. We are grateful.

10/10 超赞

Tarrin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is very clean and so many choices for restaurants within walking distance
2023 年 10 月入住 2 晚
Crystal Beach Management 于 2023 年 10 月 18 日 的回复
Thank you for your wonderful review.

10/10 超赞

DEIRDRE

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great comfortable stay.
Edward GM 于 2023 年 10 月 16 日 的回复
Thank you for the excellent review. We are so happy to hear that you had a great and comfortable stay. Please come back soon and thank you for your business which we appreciate very much.

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施
It’s str8 but no view of beach
2023 年 10 月入住 1 晚
Edward GM 于 2023 年 10 月 15 日 的回复
Thank you for the excellent review and for your business.

2/10 糟糕

Jared

商务旅客
不满意:清洁度、员工和服务、客房舒适度
Waste of money.
Air conditioning broken. Rude and unhelpful front desk on multiple occasions.
2023 年 10 月入住 4 晚
Edward GM 于 2023 年 10 月 14 日 的回复
We are sorry to hear that you did not have a great guest experience like so many of our other guests do. Every AC in the hotel can be fixed or replaced very quickly as soon as the hotel is notified. Guests can also be moved to another suites with an Ac that works very well. We find it hard to believe that the front desk team was rude and unhelpful. Thank you for letting us know about the Ac in your suite. We will investigate and make any necessary repairs that are necessary. We remain the best value for the price out of all oceanfront hotels on Miami Beach. We hope you will give us another try in the future.

8/10 还可以

John

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Edward GM 于 2023 年 10 月 2 日 的回复
Thank you John for your good review and for your business

10/10 超赞

Shelli,Parker

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked being near the ocean. The parking at the hotel is a nightmare.
2023 年 9 月入住 1 晚
Edward GM 于 2023 年 9 月 18 日 的回复
Thank you for the excellent review

10/10 超赞

JOHN

2023 年 9 月入住 3 晚
Edward GM 于 2023 年 9 月 19 日 的回复
Thank you for your excellent review!

10/10 超赞

Emanuel

满意:清洁度、员工和服务、住宿条件和设施
Jj
2023 年 9 月入住 1 晚
Edward GM 于 2023 年 9 月 17 日 的回复
Thank you for the excellent review and for your business

10/10 超赞

Willie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Edward GM 于 2023 年 9 月 4 日 的回复
Thanks for the excellent review

10/10 超赞

Jayson

满意:清洁度、员工和服务、住宿条件和设施
Great place to stay right on the beach. Suites were less than $200/ night during the weekend which is pretty good. Plenty of good restaurants in the area.
2023 年 9 月入住 2 晚
Edward GM 于 2023 年 9 月 4 日 的回复
Thank you for the fantastic review!

6/10 一般

Karima

与家人出行, 商务旅客
满意:服务设施,清洁度
no filter in the poor that was disgusting. just water.
2023 年 8 月入住 3 晚
Edward GM 于 2023 年 8 月 21 日 的回复
Ok Thanks for the feedback.

6/10 一般

TANGELA

满意:员工和服务,清洁度
2023 年 8 月入住 2 晚
Edward GM 于 2023 年 8 月 8 日 的回复
Thanks for the good review

8/10 还可以

Mildred,San Juan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Es sumamente cerca de la playa. Precios razonables. Aunque no tiene estsmiento la localidad, se paga un resort fee de 60.00 pero nocuenta con servicios de resort como: estacionamiento, Spa, actividades para los guest, services, shuttle etc, segun definido para el cobro del resort. Los amenities son limitados pero por la proximidad de la playa vale la pena. La facilidad necesita pintura se ven oxidada partes de las estructuras de la piscina, El secador de pelo no esta en los cuartos hay que pedirlos en el front desk lo cual es un incoveniente, ya que tienes que programar cuando tienes que lavarte el pelo para solicitar el secador de pelo. El acceso a la piscina es por un lado lateral que tiene una verja metalica cuyo edificio lateral esta en construccion deben colocar mayas de privacidad toda el area hasta la piscina. El acceso de la playa solo esta disponible hasta las 5:00 pm te enteras por el rotulo que esta en la piscina no aparece en ningun material educativo de la facilidad, ni por su pagina en linea. El personal muy amable y atento. A ellos 5 estrellas.
2023 年 7 月入住 3 晚
Edward GM 于 2023 年 7 月 31 日 的回复
Muchas gracias!!

8/10 还可以

Vivian

2023 年 7 月入住 1 晚
Edward GM 于 2023 年 8 月 6 日 的回复
Thanks for the great review!