Property entrance

Reviews of The Landon Bay Harbor - Miami Beach

3.5 out of 5
The Landon Bay Harbor - Miami Beach
9660 East Bay Harbor Drive, Bay Harbor Islands, FL

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 93 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Enes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Kaleane C. on Apr 18, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you back to our hotel in the future. Sincerely,Kaleane C

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very convenient, clean, nicely decorated
Stayed 1 night in Apr 2024

6/10 Okay

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
The walls are a bit thin. I stayed of the first floor, the people above me walked around all night and I could hear the floor squeaking with every step, me neighbours snored and I could hear it all. It’s a cute boutique hotel and I have no complaints aside from if your a light sleeper or if noise bothers you this might not be the place for you .
Stayed 2 nights in Apr 2024
Response from The Landon Team on Apr 18, 2024
Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comments and are sorry to hear about the noise issues you experienced. We'll certainly look into this matter to improve our guests' overall experience. We hope to welcome you back and provide a more comfortable stay in the future.Sincerely,Kaleane C

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Cool little place
Stayed 3 nights in Apr 2024
Response from Kaleane C. on Apr 10, 2024
Hi dear Eric, thanks for choosing us and taking the time to post a review about our property. Reviews like these allow us to address areas of improvement. Guest satisfaction is our top priority. and we will keep in mind all your concerns. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet clean place
Stayed 1 night in Apr 2024
Response from Kaleane C. on Apr 6, 2024
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!Sincerely,

10/10 Excellent

Steven

Liked: Property conditions & facilities
Great service and great restaurant experience ! Everyone was so welcoming I will be returning
Stayed 4 nights in Mar 2024
Response from Kaleane C. on Apr 6, 2024
----- Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Kaleane C.

10/10 Excellent

Chade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in convenient location, close to the bus stop and pharmacy.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gentleman working the night I checked in waived my parking fee because no parking was available. very nice. But when I checked out, I was charged an Urban Fee. This fee wasn't mentioned anywhere before. the lady working the desk when I checked out didn't explain clearly. wonderful stay otherwise.
Stayed 1 night in Mar 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Amenities
Fue un servicio y estancia muy tranquila, es un sitio exclusivo, lejos del ruido, muy apropiado si quiere descansar, la playa queda muy cerca, playa muy limpia y tranquila. Recomiendo este lugar.
Stayed 3 nights in Mar 2024
Response from Kaleane C. on Apr 6, 2024
Gracias por elegirnos para su estadía y tomarse un tiempo para dejarnos un review. Nos hace feliz saber que pudieron disfrutar durante su estancia. Un plaser siempre poder ayudarles y hacerles sentir como en casa. Esperamos tenerlos pronto de vuelta . Saludos Cordiales,

10/10 Excellent

ANIL, Marina Del Rey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything about the hotel, especially the location
Stayed 1 night in Mar 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for your kind words and excellent rating! We look forward to welcoming you back to our hotel in the future. Sincerely,

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel. Very safe area. Walkable to many restaurants and the beach. Complementary wine for Happy Hour. Daily Continental Breakfast. Coffee, tea, water , bananas, apples and oranges available 24/7. Very friendly and helpful staff.
Stayed 5 nights in Mar 2024
Response from Kaleane C. on Mar 28, 2024
Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at The Landon. Guest satisfaction is our top priority. We appreciate that you have chosen us for your stay in Miami, it was a pleasure to have been able to help and assist you, and we hope to have you back at the Hotel.Best Regards,

10/10 Excellent

Jerry

Stayed 2 nights in Mar 2024

2/10 Terrible

Giuseppina

Disliked: Property conditions & facilities
Nice neighbourhood, nice stuff, propertie needs maintanance.
Stayed 1 night in Mar 2024
Response from Kaleane C. on Mar 28, 2024
Thank you for taking a moment to review your stay at our hotel. We will keep in mind all your concerns. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.Sincerely,Kaleane C.

6/10 Okay

Robert, Las Vegas

Traveled with partner
Disliked: Amenities
The staff was very friendly and the hotel went out of their way to make our stay wonderful. However, the hotel is older and does have a smell in the hallways and noise is an issue.
Stayed 3 nights in Mar 2024
Response from Kaleane C. on Mar 16, 2024
Thank you for sharing your feedback. We regret to hear about the inconveniences you experienced during your stay, and we sincerely apologize for falling short of your expectations. Your comments are valuable to us, and we will use them to improve our services and guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Sincerely,

6/10 Okay

Eli

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel location is great but the room is poorly maintained and cleaned. Things falling a part and the doors would not open because the frame is out of place.
Response from Kaleane C. on Mar 12, 2024
Thank you for taking the time to post a review of our property. We are sorry that your experience at the Hotel was not the most pleasant, we apologize, if the door did not close properly in your room, you should inform the front desk so we can help you by changing rooms or sending someone to your room to check Unfortunately, things can happen at some unexpected time, but we always try to provide you with a better option.. We will have in mind all your concern. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Ameyaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely and homely
Stayed 2 nights in Feb 2024
Response from Kaleane C. on Mar 16, 2024
Thank you so much for this 5-star review. We appreciate you being a guest at our hotel. Hope to have you back!Kinds Regards,Kaleane C.

6/10 Okay

Susan

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for taking the time to post a review of our property, Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, we will have in mind all your concern.. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Elvira Andreea Popescu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Kaleane C. on Mar 12, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique hotel in a convenient location. An easy walk to the beach, access to a bike trail and rentals plus a lively nighttime vibe just a short walk away with many restaurants. Stayed twice and would again.
Response from The Landon Team on Feb 20, 2024
Thank you for choosing us and taking the time to post a review about our property, we are happy to always have you in our Hotel, our main priority is to make our guests feel at home. We are glad to know that you are happy to come to our property. A pleasure to always welcome you. We hope to see you soon.

8/10 Good

Noel, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the property is well located with comfortable rooms and beds. The continental breakfast is a cold breakfast with limited options.
Stayed 2 nights in Feb 2024
Response from The Landon Team on Feb 20, 2024
Thank you for taking the time to post a review of our property. We appreciate your suggestions regarding our breakfast offerings. Your input is valuable, and we will certainly take it into consideration as we continue to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing to stay with us.

10/10 Excellent

Avraham

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!

10/10 Excellent

Raghunath

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated. We hope to see you soon!

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a comfortable experience. Looking forward to welcoming you back soon

10/10 Excellent

Shichuang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people there
Stayed 2 nights in Feb 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you found our team to be very nice. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Steve

Traveled with partner
Convenient location to Bal Harbour/Surfside shopping.
Stayed 2 nights in Feb 2024
Response from Kaleane C. on Feb 20, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Susan

Stayed 4 nights in Feb 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you for your feedback! We appreciate your time and hope to exceed your expectations on your next visit.

10/10 Excellent

yona

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2024
Response from Kaleane C. on Feb 8, 2024
Thank you for sharing a review of your recent experience. We appreciate that you have taken the time to post it, and hope to welcome you back soon. Best Regards,

8/10 Good

Deborah

Stayed 2 nights in Jan 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for your feedback and for choosing our hotel for your stay. We will have in mind all your concern. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Mark

Disliked: Property conditions & facilities
Shower soap was moldy. Breakfast was a joke. Could hear everything happening in the next room over. Stay away from this place.
Stayed 1 night in Jan 2024
Response from Kaleane C. on Jan 23, 2024
We appreciate you sharing your feedback about your recent stay with us, and we sincerely apologize for any inconveniences you encountered during your visit. the breakfast is continental we try to provide as much as possible within the budget. We understand the importance of a satisfying breakfast, and your feedback will help us make necessary improvements to meet our guests' expectations. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Leah

Stayed 4 nights in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you so much for your fantastic 5 out of 5 review! We look forward to welcoming you back soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sheena Curnow on Jan 10, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 Excellent

Natalia

Stayed 3 nights in Dec 2023
Response from Kaleane C. on Jan 13, 2024
Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at The Landon.

10/10 Excellent

Karen, Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheena Curnow on Jan 10, 2024
We’re really grateful and appreciate you taking the time to share your rating with us

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A clean no-frills option for Bal Harbour
The Landon Bay is in a great location with proximity to beaches and restaurants. The hotel is clean and the beds are comfortable. However, this is a no-frills hotel. The breakfast is basically cold cereal, bagels/bread, coffee and a banana. The lobby is not a place to hang out in and the staff is limited. But for spending the night, the hotel is fine.
Stayed 2 nights in Dec 2023
Response from Sheena Curnow on Jan 10, 2024
Thank you for your review! We're glad you enjoyed our clean and comfortable hotel in a great location. We appreciate your feedback on the breakfast and lobby space. We're always working to improve, and we hope to exceed your expectations on your next visit.

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Sheena Curnow on Jan 10, 2024
Thank you so much for taking the time to leave us a 5-star review.”

4/10 Poor

Daan

Liked: Cleanliness, property conditions & facilities
Wifi not working "due to the storm"
Stayed 1 night in Dec 2023
Response from Sheena Curnow on Jan 10, 2024
Thank you for bringing the issue with the WiFi to our attention. We apologize for any inconvenience caused by the storm affecting our services. Please know that we are addressing this issue to ensure a smoother experience for our future guests.

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheena Curnow on Jan 10, 2024
Thank you for your outstanding rating! We're thrilled to hear you had a perfect experience at our hotel. We appreciate your support and hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheena Curnow on Jan 10, 2024
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amanda Olivella on Nov 28, 2023
Dear Cary, Thank you for staying with us and for leaving us this great rating! We love to learn that you loved and enjoyed our Landon's hospitality! Come back soon!

2/10 Terrible

William

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small dark bedroom with 1970s air conditioning unit which is extremely noisy. Paper thin walls; desktop fridge illuminates room at night; 4 breakfast bar stools for 46 rooms. Only positive was friendly staff.
Stayed 6 nights in Nov 2023
Response from Sheena Curnow on Nov 22, 2023
Dear William,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Your comments are invaluable, and we are already addressing the issues you mentioned. We appreciate your recognition of our friendly staff. We hope you consider giving us another chance in the future for an improved experience.Best regards,

10/10 Excellent

Kandysee

Stayed 1 night in Oct 2023
Response from Sheena Curnow on Nov 22, 2023
Thank you for taking the time to rate your recent stay with us. We appreciate your 5-star review.We hope you had a wonderful experience at our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Darla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, location was great in a nice area. room was a bit small and safe didnt work. lighting a bit dark
Stayed 1 night in Nov 2023
Response from Sheena Curnow on Nov 15, 2023
Dear Darla,Thank you for your positive feedback on our staff and location. We appreciate your comments on the room size, lighting, and the safe issue. We'll address these concerns to ensure a more comfortable stay in the future. We hope to welcome you back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very attentive, informative, and very nice. With what’s going on in the world today; could anyone ask for more.
Stayed 12 nights in Oct 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you for sharing a review of your recent experience, your kind words are greatly appreciated. We're thrilled to hear that our staff's service met your expectations. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect
Stayed 1 night in Nov 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you for taking the time to review us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Disappointed in having to pay additional fees where there weren't many amenities.
Stayed 2 nights in Oct 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you for taking the time to post a review of our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we are sad you didn’t experience a wonderful stay with us. Bear in mind that the hotel fees are not unexpected, they are very well stated in the Expedia booking site. – “Not included in your total Mandatory charge: Collected at property. You'll be asked to pay the following charges at the property: Deposit: USD 100.00 per accommodation, per stay, Resort fee USD 20.00 per accommodation, per night. The fee is to cover continental Breakfast, Wine hours every day from 5pm to 6pm. Daily Room Cleaning, 24/7 concierge and Coffee/Tea/Water & Fruits at our Lounge available, also free Wi-Fi, and towels for the beach. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

6/10 Okay

Tayana, Louisville

Traveled with partner
Disliked: Amenities
Not much parking, carpet had stains and was wrinkled. If you have heels becareful in the hallways.
Stayed 1 night in Oct 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you for taking the time to post a review of our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we are sad you didn’t experience a wonderful stay with us. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

8/10 Good

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. $15 parking fee per night, which I didn’t know when I made a reservation. But rather then that everything was great.
Stayed 2 nights in Oct 2023
Response from Sheena Curnow on Nov 9, 2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience caused by the parking fee, and we understand that this information is crucial for our guests to know in advance. Your feedback is valuable, and we will ensure that this detail is communicated more clearly during the reservation process to prevent any surprises in the future. We look forward to welcoming you back for an even more enjoyable experience on your next visit.

4/10 Poor

Arnaldo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A hotel fee was demanded even though the stay was only for a couple of hours. I was obligated to pay for wifi, cleaning, breakfast all of which I did not use. Additionally parking is a must that has to be paid.
Stayed 1 night in Oct 2023
Response from Amanda Olivella - GM on Oct 13, 2023
Dear Arnaldo, Thank you for your review, and we appreciate your feedback. It's important to clarify that our hotel is not offered on an hourly basis but rather by the date, ensuring a comfortable and enjoyable stay for our guests. The hotel fee is designed to cover an array of amenities including breakfast, complimentary wine hour, high-speed wifi, beach towels, daily housekeeping service, and 24/7 access to a variety of complimentary refreshments. We take pride in offering a complete experience, and it is unfortunate that you could not enjoy them due to your short stay. We look forward to welcoming you back for an exceptional experience in the future.Sincerely,

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is absolutely awesome. When you are returning guests they make you feel like you are part of the family. They always try their best to accommodate every request made. Really a pleasure to spend vacation days there.
Stayed 7 nights in Sep 2023
Response from Amanda Olivella - GM on Oct 13, 2023
Dear Rachel, Thank you for your kind words! We're thrilled to hear that you felt like part of our family during your stay. That's what we work hard for each and everyday! Providing exceptional service and making your vacation days a pleasure is our goal. We look forward to welcoming you back soon!Warm regards,