Ratings based on 578 Verified Reviews

4.2 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London England

Delano Hotel "Beware charges on top "

Posted Jan 11, 2017
Pros: The Weather
Cons: Better staff no charges on top.
Location: near beach,rather tardy area ,lots of druggies and very disappointing shopping
Ok really looked forward to this ,really disappointed took almost a week to sort out issues and still awaiting refunds as we left early due to the unbeleivable add ons such as parasols $25 a day,cabanas(round the pool $550 and a clear indication that all staff are looking to charge extras. Manager Jaime great at helping out but alas far too late and thus our early departure, Bizarre that when checking out asked twice for Bill and was told that all had been refunded(the extras ) yet this morning nearly two weeks later was charged over £8000 even though I was not present to authorise payment. Very Wrong!!
Comment from Hotel Management
Feb 8, 2017 by Zulfiya Y. - Assistance Front Office Manager, Hotel Management
Dear Martin, Thank you for the time spent to submit your review. We really appreciate that. At Delano we do our very best to ensure each and every Guest is well taken care of. It is my understanding that you had a few interactions with several Front Desk managers, including myself. Our team truly put all efforts to turn your opinion for better, and you seem to be satisfied with the resolution. My apologies if your expectations were not met. On the other hand, Delano authorizes $150.00 per night in addition to the room cost to guarantee any possible incidentals. Since your reservation was shortened, it took some time for the most portion of the authorization to be released. We all sincerely hope for your return... Feel free to contact us at any time for your reservations arrangements.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Solid 4 star hotel

Posted Jan 2, 2017
Only real con is small bathrooms, and ran out of beach chairs one day.
Comment from Hotel Management
Feb 8, 2017 by Zulfiya Y. - Assistant Front Office Manager - Dela, Hotel Management
Dear Bd nyc, Thank you for making Delano a hotel of your choice; and for your feedback. I am very sorry for a few inconsistencies with your stay. Our property is a boutique hotel, where rooms at a size of 320 square feet and more. Besides regular accommodations, we encourage that you consider other room type that offer much larger bathrooms which might match your preferences in a better way. Of course, it is not OK that you were not able to enjoy the beach. I will be sure to pass on your comments to the management. So, we have enough beach equipment for our Guests. Delano Team does hope for your return. Feel free to contact any of our agents for your reservations arrangements. Until next time,
4 out of 5
by A verified traveler

Good hotel but over prices

Posted Nov 28, 2016
Pros: Staff, restaurant and food is top notch.
Cons: Don't nickle and dime for everything and don't call rooms ocean view of you need to stretch your neck to see the ocean.
Location: Great location, wanted to get to casa tua - but was too sick at the time
For the money stay at the fountain bleu, ritz or w hotel. No view of the ocean from our "ocean view" room. Hotel staff accidentally (I hope) over charged us 200 a bottle on cheap champagne. Room was tiny for around 450 a night, understandably it is an old hotel that was redone. I stay in Miami once a year and wanted to try this place out as I have stayed at the shore club (same owners) in the past. The staff was extremely attentive, except for one front desk person who spoke very little English. Listen I was sick during my stay so that may have had an impact on how I felt and my patience was thin overall I give it a 3.8 out of 5.
Comment from Hotel Management
Jan 6, 2017 by Lennard R., Hotel Management
Thank you for your review. I am sorry to hear of the issues you experienced during your stay. Delano is a boutique hotel and therefore our guest rooms are small. We do have larger room categories and perhaps a Suite would have been more to your liking. I apologize if you found our food & beverage prices to be too high, but they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Lovely, relaxing indulgence after a busy week

Posted Nov 23, 2016 on Ebookers
Pros: Poolside vibe was awesome.
Cons: Being really picky here but the bedroom window frames were a bit tired - it didn't matter!
Location: Great location - perfect for beach, shopping and nightlife.
The Delano lived up to my expectations and more. I was travelling alone at the end of a business trip and the staff looked after me wonderfully. Jeremy at the pool bar makes the best Margaritas ever, and all the poolside staff were fun, friendly and attentive. This hotel is luxurious and elegant without being snooty, and this makes all the guests relaxed and friendly. I got chatting with lots of people. The room was lovely and the bed just perfect. I slept like a baby. I would definitely return if I find myself in Miami again
Comment from Hotel Management
Dec 22, 2016 by Lennard R., Hotel Management
Dear Caroline, Thank you for the wonderful review of our hotel and about our team members. I am glad to hear that we exceeded your expectations of Delano. Our team members always strive to provide an incredible and exclusive experience to our guests. We look forward to welcoming you back to Delano in the future. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Couples
by A verified traveler from US

Great hotel to chill-out and people watch :)

Posted Nov 21, 2016
Pros: Love the Delano and its staff. Clean and staff are very nice. No attitude from anyone- they are awesome. Be prepared for expensive drinks but when yo
Cons: nothing
Location: Perfect
Love the Delano and its staff. Clean and staff are very nice. No attitude from anyone- they are awesome. Be prepared for expensive drinks but when you think about it, that keeps clientele "quality" up! ;) Rooms are very nice. Can't fault the property on anything! I usually stay at middle of the road hotels bc I am never there, but when I'm in SB, its the Delano!
Comment from Hotel Management
Jan 5, 2017 by Lennard R., Hotel Management
Hello Curtis, Thank you for the review and your continued loyalty to Delano. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back when you return to Miami. In regards to our drink prices, they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
by A verified traveler

2 issues: found mold on bread of breakfast buffet.

Posted Nov 21, 2016 on Hotels
Met my daughter there for the wknd. Fun party scene at the pool. Great restaurant area. Not great gym area. It is in the basement with all the staff and cleaning supplies
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. We pride ourselves on delivering exceptional service throughout our entire property, but it seems we fell short this time. I will be sure to pass these comments along to the proper parties. We value our guests’ comments as it is an opportunity to improve all of our guests' experiences. I do hope that you give us another chance, as I'm sure we will make it up to you the next time you are here in Miami. Regards, Lennard R. Assistant Front Office Manager
1 out of 5
by A verified traveler

What happened

Posted Nov 20, 2016 on Hotels
Everything that could go wrong went wrong
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback. I am sorry to hear that you were not able to enjoy your stay. We would like to know more of what happened during your stay for us to improve on all of our guests' experience. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2016
Great place , good vibes , good staff . Amazing pool , food and ambiance. Also good looking ppl which makes it a hot spot
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Drod, Thank you for your feedback! I am glad to hear that enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
3 out of 5
by A verified traveler from Burlington

better days

Posted Nov 19, 2016
Delano has seen better days , and everything is on the older side . 2 of the 3 days their was elevator issues . Drinks extremely expensive. Cool place to stay , but I would look for another place the next time I go. There is also a resort fee of $35 plus taxes on top of your room fee per day. Just annoying when you pay more for a drink than food . This seems to be a Miami thing. , oh yeah , my city view was a view of a Concrete roof top.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Shaker, I am sorry to hear of the issues you experienced during your stay. I will be sure to pass these comments along to the proper parties. We value our guests’ comments as it is an opportunity to improve all of our guests' experiences. I apologize if you found our food & beverage prices to be too high, but they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
by A verified traveler

Clean & stylish, friendly staff

Posted Nov 18, 2016 on Hotels
We had a lovely short stay at The Delano. It is a lovely cool, stylish hotel. It is very close to the beach &. Good restaurants & shops. We had a lovely breakfast on the terrace
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback! I am glad to hear that enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager