Ratings based on 566 Verified Reviews

4.3 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

2 issues: found mold on bread of breakfast buffet.

Posted Nov 21, 2016 on Hotels
Met my daughter there for the wknd. Fun party scene at the pool. Great restaurant area. Not great gym area. It is in the basement with all the staff and cleaning supplies
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. We pride ourselves on delivering exceptional service throughout our entire property, but it seems we fell short this time. I will be sure to pass these comments along to the proper parties. We value our guests’ comments as it is an opportunity to improve all of our guests' experiences. I do hope that you give us another chance, as I'm sure we will make it up to you the next time you are here in Miami. Regards, Lennard R. Assistant Front Office Manager
1 out of 5
by A verified traveler

What happened

Posted Nov 20, 2016 on Hotels
Everything that could go wrong went wrong
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback. I am sorry to hear that you were not able to enjoy your stay. We would like to know more of what happened during your stay for us to improve on all of our guests' experience. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2016
Great place , good vibes , good staff . Amazing pool , food and ambiance. Also good looking ppl which makes it a hot spot
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Drod, Thank you for your feedback! I am glad to hear that enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
3 out of 5
by A verified traveler from Burlington

better days

Posted Nov 19, 2016
Delano has seen better days , and everything is on the older side . 2 of the 3 days their was elevator issues . Drinks extremely expensive. Cool place to stay , but I would look for another place the next time I go. There is also a resort fee of $35 plus taxes on top of your room fee per day. Just annoying when you pay more for a drink than food . This seems to be a Miami thing. , oh yeah , my city view was a view of a Concrete roof top.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Shaker, I am sorry to hear of the issues you experienced during your stay. I will be sure to pass these comments along to the proper parties. We value our guests’ comments as it is an opportunity to improve all of our guests' experiences. I apologize if you found our food & beverage prices to be too high, but they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
by A verified traveler

Clean & stylish, friendly staff

Posted Nov 18, 2016 on Hotels
We had a lovely short stay at The Delano. It is a lovely cool, stylish hotel. It is very close to the beach &. Good restaurants & shops. We had a lovely breakfast on the terrace
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback! I am glad to hear that enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Delano

Posted Nov 15, 2016
Overall great experience. Small rooms but nice pool scene and great beach access.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Greg, Thank you for taking the time to leave your review. I am glad to hear that you enjoyed your stay with us. Delano is a boutique hotel and therefore our guest rooms are small. We do have larger room categories and perhaps a Suite would have been more to your liking. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
My hotel stay was great.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice boutique hotel in the heart of South Beach

Posted Nov 13, 2016
Pros: Pool, location, and lobby sushi restaurant.
Cons: Small bathrooms in hotel room
Location: In the heart of south beach so easy access to all the hot spots, beach, boardwalk, restaurants and shopping
Nice boutique hotel with wonderful staff. Rooms are smaller, I but updated and clean. Sushi restaurant in lobby is incredible. Staff is friendly and available. Pool is very hip yet relaxing and very easy and quick to access from the hotel room. Fitness center ia spacious with updated equipment. Overall a wonderful hotel.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Dear Saul, Thank you for the wonderful review! I am glad to hear that you enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. Umi, our sushi restaurant, and Delano Beach Club, our pool, are very popular with our guests. And from the looks of your pictures, it looks like you enjoyed your time at the pool. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chic

Posted Nov 13, 2016
Happening in sophisticated contemporary fashion; such an historic property
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Thank you for your review! I am glad to hear you had a such a wonderful stay with us. Our energetic staff always strives to provide an incredible an exclusive product to our guests. Along with the beautiful ambience of the hotel, we believe we have found the perfect mix but are always improving ourselves to not lose our 'historic' status. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
The Delano hotel is located in a central location, and provides great access to local restaurants and bars. The hotel itself was great, the staff was great; the pool was great. The drinks were great, but not for $19 for a Kettle One and tonic.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for the wonderful review of our hotel and about our team members. Our team members always strive to provide an incredible and exclusive experience to our guests. I'm sorry you found our food & beverage prices and room prices to be too high. They have been set to be competitive to other hotels in the area of the same stature. We look forward to welcoming you back to Delano in the future. Regards, Lennard R. Assistant Front Office Manager