Ratings based on 275 Verified Reviews

4.2 out of 5
79% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London England

Delano Hotel "Beware charges on top "

Posted Jan 11, 2017
Pros: The Weather
Cons: Better staff no charges on top.
Location: near beach,rather tardy area ,lots of druggies and very disappointing shopping
Ok really looked forward to this ,really disappointed took almost a week to sort out issues and still awaiting refunds as we left early due to the unbeleivable add ons such as parasols $25 a day,cabanas(round the pool $550 and a clear indication that all staff are looking to charge extras. Manager Jaime great at helping out but alas far too late and thus our early departure, Bizarre that when checking out asked twice for Bill and was told that all had been refunded(the extras ) yet this morning nearly two weeks later was charged over £8000 even though I was not present to authorise payment. Very Wrong!!
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Solid 4 star hotel

Posted Jan 2, 2017
Only real con is small bathrooms, and ran out of beach chairs one day.
4 out of 5
by A verified traveler

Good hotel but over prices

Posted Nov 28, 2016
Pros: Staff, restaurant and food is top notch.
Cons: Don't nickle and dime for everything and don't call rooms ocean view of you need to stretch your neck to see the ocean.
Location: Great location, wanted to get to casa tua - but was too sick at the time
For the money stay at the fountain bleu, ritz or w hotel. No view of the ocean from our "ocean view" room. Hotel staff accidentally (I hope) over charged us 200 a bottle on cheap champagne. Room was tiny for around 450 a night, understandably it is an old hotel that was redone. I stay in Miami once a year and wanted to try this place out as I have stayed at the shore club (same owners) in the past. The staff was extremely attentive, except for one front desk person who spoke very little English. Listen I was sick during my stay so that may have had an impact on how I felt and my patience was thin overall I give it a 3.8 out of 5.
Comment from Hotel Management
Jan 6, 2017 by Lennard R., Hotel Management
Thank you for your review. I am sorry to hear of the issues you experienced during your stay. Delano is a boutique hotel and therefore our guest rooms are small. We do have larger room categories and perhaps a Suite would have been more to your liking. I apologize if you found our food & beverage prices to be too high, but they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Couples
by A verified traveler from US

Great hotel to chill-out and people watch :)

Posted Nov 21, 2016
Pros: Love the Delano and its staff. Clean and staff are very nice. No attitude from anyone- they are awesome. Be prepared for expensive drinks but when yo
Cons: nothing
Location: Perfect
Love the Delano and its staff. Clean and staff are very nice. No attitude from anyone- they are awesome. Be prepared for expensive drinks but when you think about it, that keeps clientele "quality" up! ;) Rooms are very nice. Can't fault the property on anything! I usually stay at middle of the road hotels bc I am never there, but when I'm in SB, its the Delano!
Comment from Hotel Management
Jan 5, 2017 by Lennard R., Hotel Management
Hello Curtis, Thank you for the review and your continued loyalty to Delano. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back when you return to Miami. In regards to our drink prices, they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2016
Great place , good vibes , good staff . Amazing pool , food and ambiance. Also good looking ppl which makes it a hot spot
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Drod, Thank you for your feedback! I am glad to hear that enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
3 out of 5
by A verified traveler from Burlington

better days

Posted Nov 19, 2016
Delano has seen better days , and everything is on the older side . 2 of the 3 days their was elevator issues . Drinks extremely expensive. Cool place to stay , but I would look for another place the next time I go. There is also a resort fee of $35 plus taxes on top of your room fee per day. Just annoying when you pay more for a drink than food . This seems to be a Miami thing. , oh yeah , my city view was a view of a Concrete roof top.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Shaker, I am sorry to hear of the issues you experienced during your stay. I will be sure to pass these comments along to the proper parties. We value our guests’ comments as it is an opportunity to improve all of our guests' experiences. I apologize if you found our food & beverage prices to be too high, but they have been set to be competitive to other hotels in the area of the same stature. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Delano

Posted Nov 15, 2016
Overall great experience. Small rooms but nice pool scene and great beach access.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Hello Greg, Thank you for taking the time to leave your review. I am glad to hear that you enjoyed your stay with us. Delano is a boutique hotel and therefore our guest rooms are small. We do have larger room categories and perhaps a Suite would have been more to your liking. We hope to see you again in the near future. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice boutique hotel in the heart of South Beach

Posted Nov 13, 2016
Pros: Pool, location, and lobby sushi restaurant.
Cons: Small bathrooms in hotel room
Location: In the heart of south beach so easy access to all the hot spots, beach, boardwalk, restaurants and shopping
Nice boutique hotel with wonderful staff. Rooms are smaller, I but updated and clean. Sushi restaurant in lobby is incredible. Staff is friendly and available. Pool is very hip yet relaxing and very easy and quick to access from the hotel room. Fitness center ia spacious with updated equipment. Overall a wonderful hotel.
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Dear Saul, Thank you for the wonderful review! I am glad to hear that you enjoyed your stay with us, as all of team members go above and beyond to make sure all of our guests' have an exceptional stay. Umi, our sushi restaurant, and Delano Beach Club, our pool, are very popular with our guests. And from the looks of your pictures, it looks like you enjoyed your time at the pool. Regards, Lennard R. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chic

Posted Nov 13, 2016
Happening in sophisticated contemporary fashion; such an historic property
Comment from Hotel Management
Dec 30, 2016 by Lennard R., Hotel Management
Thank you for your review! I am glad to hear you had a such a wonderful stay with us. Our energetic staff always strives to provide an incredible an exclusive product to our guests. Along with the beautiful ambience of the hotel, we believe we have found the perfect mix but are always improving ourselves to not lose our 'historic' status. Regards, Lennard R. Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great service, small room, teeny tiny bathrooms.

Posted Oct 24, 2016
Location: Easy access to all the hotspots. Walk to beach, town and nightlife.
Great for hanging with friends. Not as overwhelming as some of the larger hotels. Clean, pretty and excellent and helpful staff and service. All add ons are expensive and cabanas are completely shaded. Could use more sunny spots at the pool. Overall I would recommend this hotel.
Comment from Hotel Management
Oct 28, 2016 by Lennard, Hotel Management
Dear Tracey, Thank you for your review. I am glad to hear you enjoyed your stay with us. We strive to provide our guest with amazing exclusive service. I'm glad our staff I do apologize if the room was too small for your liking, however we do advertise the dimensions of our room in order to be transparent with our guests. Please give us a call the when you return, as we do have different room options to choose from. I'm sure when you return, we can find a room that would be a perfect fit.