Ratings based on 612 Verified Reviews

4.2 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Monaco, MC

Classy Miami exprience

Posted Jun 22, 2017
Pros: The Delano embodies everything South Beach is supposed to be : The glamour, the trendiness, the Jet Set atmosphere and the luxurious comfort.
Location: The location is just about perfect. On the Beach, in the heart of South Beach and just off Lincoln Mall.
This was my first time at the Delano and I was a bit worried about booking here after having read the Expedia reviews. I honestly think I didn't stay at the same place as some of these reviewers because I loved everything about this hotel. It has a great art deco style thoughout. The lobby looks like something out of a movie and has a trendy and cutting-edge atmosphere. The pool of course is fabulous. The staff were all friendly and helpful. I enjoyed the food very much as well. Yes, it's a bit pricey, but it's definitely worth it. When I needed my car, I called the Valet service 10 minutes in advance from my room and never had to wait much in front of the hotel. My room was very comfortable and spacious. The bathroom although not huge, is practical and well-appointed. The hotel is great for bachelors and couples of any age. I probably wouldn't come here with kids though.
2 out of 5
by A verified traveler from new york

not an hotel for family with kids

Posted May 30, 2017
No free coffee in the room Had to wait 20mn to get an umbrella the first day Had to pay $25 for an umbrella on the beach No coffee machine in the bedroom or complementary coffee in the lobby just two sun deck chairs allowed per room Rooms are ok
3 out of 5
by A verified traveler from s

Your wife is 70

Posted May 18, 2017
Nothing wrong with having a 70 y.o wife. She can be beautiful, dress most fashionable, and smell good. But she is still 70. That's the Delano. Just old and outdated
Comment from Hotel Management
May 22, 2017 by Zulfiya Y., Hotel Management
Dear Marco, Thank you for your feedback. Though "3 out of 5" is not the result we hoped for, we kindly appreciate your compliments of Delano. Our company is going through a transitional state after the acquisition by sbe Entertainment in December 2016. Nevertheless, number of projects are already on queue. Big changes are not too far away... Best, Zulfiya Y.
5 out of 5
Recommended
for Couples
by A verified traveler from Canton

Fabulous hotel in a prime spot in South Beach!

Posted May 14, 2017
Pros: The location, the ambiance, the music, the food, the drinks, the beach, the personnel, the room decor . . . everything!
Cons: The price
Location: Location is perfect. Easy walk to Lincoln Road with restaurants and shopping, to Ocean Drive and all the action there, and right on the beach!
This was our second stay at the beautiful Delano hotel. This hotel truly is our favorite place to stay in Miami. The entire hotel is absolutely beautiful with special touches everywhere. The scent in the lobby is wonderful. The music they play everywhere throughout the property is fabulous. Such a great vibe! The service by everyone from the front desk staff, to the servers around the pool, bartenders, beach staff, housekeeping is impecable. If you are looking for a first class place to stay in the perfect spot in Miami Beach, then the Delano is it!
Comment from Hotel Management
May 17, 2017 by Zulfiya Y., Hotel Management
Dear Stephanie, We loved your fabulous feedback! Thank you kindly for submitting it! Our staff highly values your loyalty and was extremely happy to see you return. Your compliments of our decor, amenities and most of all service were the most touching and very inspiring. This makes us realize how little details and attention make the differences. Visit us many more times for another share of fun mixed with relaxation. Sincerely, Zulfiya Y. - Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool, excellent staff. Great Restaurant

Posted Mar 22, 2017
Stayed 4 nights in March. The best part is the staff at the pool.
Comment from Hotel Management
Apr 27, 2017 by Zulfiya Y., Hotel Management
Dear Guest, What a pleasure to receive the feedback, like yours. Our pool staff truly deserves the praise you awarded them... Their hard work and commitment to delivering personalized service goes a long way. We are proud to have them on board. I am happy you enjoyed our new restaurant concept Leynia - Argentinian steakhouse. I hope we will be seeing you again in a near future, Zulfiya
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Elegant hotel on the beach

Posted Mar 19, 2017
Beautiful hotel with friendly, helpful staff. Great location on the beach and walkable to town. Great nearby restaurants and night life.
Comment from Hotel Management
May 16, 2017 by Zulfiya Y., Hotel Management
Dear Antoinette, It had been a true pleasure having you at Delano. We appreciate your kind review and happy you loved our hotel. In fact, several changes took place since your last stay in March, like a new Doheny Room lounge or Citron - breakfast on the go. We would love to show it to you all.
4 out of 5
by A verified traveler from polo

prices are super high!

Posted Mar 18, 2017
I have travelled to upscale hotels my whole life and have been to delano before for drinks and dinner, however this was my first time actually staying with them. There is NO PrICE LIST at the beach and they charge you on the spot ( three coffees 30 dollars) , then when I asked for the price list they appoligized saying that it's their fault and no need to pay at all. The next day I was having a Cesar salad at their pool restaurant when they charged two salads 71 dollars after which I showed them that the check doesn't match the price from the menu, after which they apologized again and again and again. The rooms aren't very well take care of, even though rooms are nicely decorated and comfortable, the cleanliness could be much much better. Overall experience, average...
Comment from Hotel Management
May 16, 2017 by Zulfiya Y., Hotel Management
Dear Dunja, We thank you for sharing with us your impressions of Delano. Though you gave us good scores, we apologize for service inconsistencies. I am quite surprised about absence of the menu at the beach. Guests misleading is surely unacceptable and unfair. Your comment was passed to my manager at the beach to have a better control of employees' actions. Given the opportunity, I am sure you will see positive changes during your next stay with us, in regards to the beach service, as well as in-room cleaning. Hope to see you back soon,
5 out of 5
by A verified traveler

Posted Mar 16, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear Guest, Thank you for posting your review! We loved the high scores you had given Delano! Until Next Time, Zulfiya
4 out of 5
by Mary

Posted Mar 13, 2017 on Hotels
Rooms were very small for the price paid
Comment from Hotel Management
Mar 17, 2017
Dear Mary, Thank you for you comment. We are glad to know you made the Delano a hotel of your choice. For your convenience, all rooms are having their detailed description, including the size. Our regular accommodations start at 320 square feet. For your next getaway, we would recommend considering other room types, that range from 430 to 1660 square feet. I am sure we are able to find the "perfect" one for you. Best, Zulfiya Y.
5 out of 5
by Kaylin

Posted Mar 12, 2017 on Hotels
Beautiful stay!! Everything was just perfect!!
Comment from Hotel Management
Apr 27, 2017
Dear Kaylin, We are glad to see your great ratings and beautiful review! Our team is incredibly happy to contribute to your perfect stay! It will be a certain pleasure to see you again. Best, Zulfiya