Ratings based on 591 Verified Reviews

4.3 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool, excellent staff. Great Restaurant

Posted Mar 22, 2017
Stayed 4 nights in March. The best part is the staff at the pool.
Comment from Hotel Management
Apr 27, 2017 by Zulfiya Y., Hotel Management
Dear Guest, What a pleasure to receive the feedback, like yours. Our pool staff truly deserves the praise you awarded them... Their hard work and commitment to delivering personalized service goes a long way. We are proud to have them on board. I am happy you enjoyed our new restaurant concept Leynia - Argentinian steakhouse. I hope we will be seeing you again in a near future, Zulfiya
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Elegant hotel on the beach

Posted Mar 19, 2017
Beautiful hotel with friendly, helpful staff. Great location on the beach and walkable to town. Great nearby restaurants and night life.
4 out of 5
by A verified traveler from polo

prices are super high!

Posted Mar 18, 2017
I have travelled to upscale hotels my whole life and have been to delano before for drinks and dinner, however this was my first time actually staying with them. There is NO PrICE LIST at the beach and they charge you on the spot ( three coffees 30 dollars) , then when I asked for the price list they appoligized saying that it's their fault and no need to pay at all. The next day I was having a Cesar salad at their pool restaurant when they charged two salads 71 dollars after which I showed them that the check doesn't match the price from the menu, after which they apologized again and again and again. The rooms aren't very well take care of, even though rooms are nicely decorated and comfortable, the cleanliness could be much much better. Overall experience, average...
4 out of 5
Recommended
for Couples
by A verified traveler from London

Classic Miami Hotel

Posted Mar 9, 2017
Pros: The location, the pool and bar area
Cons: Overall upgrade Pool chair availability
Wow! What a beautiful entrance this hotel makes. You feel spoilt from the moment you walk into the luxurious reception area. I met 2 girlfriends here for a 4 night stay and we were promptly checked in. The pool area and bar are beautiful and a pleasure to spend time in - if you can get a pool chair, on 2 days out of the 4 we could not get a chair as it was full. We were sent to the beach, only to be charged an extra $25 for an umbrella. You are charged an extra $35 per day for the use of pool chairs, towels etc, which if you cannot get a chair is quite frustrating. The location is fantastic being right on the beach and also close to the action. I stayed in a classic king room and it was spacious and well laid out. The bathroom is very small and only had a shower, but otherwise ok. It is noisy on the street side, so try to book a room on the ocean side. The room and hotel itself felt tired, it needs an upgrade. The bed covers were stained on the base and one pillowcase had holes in it. The bedside tables are showing a lot of wear and are heavily marked. The spa area is in great need of a makeover, for a luxurious hotel it is looking very aged. Unfortunately for our stay the restaurant was closed for changeover on 3 out of 4 days, which we found out about when we got there. Another very frustrating thing is that the water that comes out of the taps in the bathroom is warm, so if you want to have a glass of water you have to drink from the minibar which is $1o a bottle.
5 out of 5
Recommended
for Couples
by A verified traveler from Manhattan

I love the Delano

Posted Feb 27, 2017
Having stayed here over a dozen times, this is one of my favorite hotels ever. It's the prefect South Beach boutique hotel. The staff and the service are never less than amazing.
Comment from Hotel Management
Mar 8, 2017 by Zulfiya Y., Hotel Management
Dear Guest, Thank you for sharing love to Delano with our readers. It was an incredibly heartwarming comment that I will be sharing with everyone in the team. Indeed, Delano remains the favorite South Beach getaway for many and we put all efforts to ensure this never changes. As always, we are awaiting for your return... Best, Zulfiya Y
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Friendly and polite staff. Clean rooms and excellent amenities. Beautiful pool and private beach area for hotel guests. Highly recommended.
Comment from Hotel Management
Feb 8, 2017 by Zulfiya Y - Assistant Front Office Manager, Hotel Management
Dear Guest! What a pleasure to see such a beautiful feedback. We are glad to know you have enjoyed every single moment with us. Come see us for more fun!
5 out of 5
by Joanne

Best hotel on South Beach

Posted Jan 27, 2017 on Hotels
Amazing! I will always stay there when in SoBe! Love the staff, rooms are beautiful and the vibe is unreal.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Joanne, Thank you staying with us at Delano, and for your amazing review. Being the Best is not an easy task... Therefore, all staff members put enormous every day efforts to ensure each and every Guest receives an excellent service, and... most importantly have the time of their lives. I am happy we succeeded in your case. Awaiting for more visits... Zulfiya Y. - Assistant Front Office Manager
5 out of 5
by howard

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Dear Howard, Thank you for staying at Delano and for the great scores you submitted for us. Just like you were, we will make sure our Guests are pampered with the great variety of hotel outlets in the mix with an outstanding service. Looking forward to meeting again, Zulfiya. Y - Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

SoBe vacation

Posted Jan 23, 2017
Thoroughly enjoyed the hotel, not only facilities but proximity to everything I was interested in in south Miami Beach. I enjoyed the classic Art Deco feel as well as elegant decor.
Comment from Hotel Management
Feb 7, 2017 by Zulfiya Y. - Assistant Front Office Manager - Dela, Hotel Management
Dear Cris, Thank you for your review! We are thrilled to know you spent a quality time at Delano. Come see us for more fun and relaxation under the sun. All the Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Easy Beach Access

Posted Jan 23, 2017
Clean, comfortable and convenient to restaurants and night life. Will stay here again.
Comment from Hotel Management
Feb 7, 2017 by Zulfiya Y. - Assistant Front Office Manager - Del, Hotel Management
Dear Niki, Thank you for such a beautiful feedback. It was a pleasure having you with us at Delano, and we all will be excited for your return. It is always rewarding to know you found our outlets to be up to your liking. I am sure Delano team will make your future stays even more relaxing and memorable. Regards,