Hotel close to beach, only good point
Posted Apr 4, 2017
The only good things about hotel is beach is at back of it and has a well stocked shop in basement - nothing nearby so this was essential. Had to ask 3 people how to get out to the pool & beach gate though as staff didnt mention anything at check in, so we didnt get told there was a gate combination for way back in and a guest had to let us in.
Valet parking makes it difficult to just go a drive when you feel like it as you need to wait a queue for them to retrieve it from off site.
Our room had a view of a dirty rooftop and adjacent hotel, not much of a sea view. Curtains were shut for a reason...
Toilet didnt flush, no hairdryer as stated on amenities, no phone in room, no alarm clock, tv remote volume didnt work either and kitchen light came on after 30 minutes!
Whole bedroom needed a paint and bathroom tiles and even mirror frame had been painted white instead of replacing them.
Miles away from any attractions.
We've stayed in roadside motels that were in better condition than this for half the cost.
Comment from Hotel Management
Apr 8, 2017 by Facundo, Hotel Management
We would like to thank you for not only choosing to stay with us, but for providing us with your feedback! We are located directly on the beach, and a bit north of all the South Beach action. We strive to provide outstanding service all around, so it truly pains us to read that is not what you experienced. We advise guests to request for their cars 20-30 minutes prior to them needing it. During peak hours it can take longer for the valet attendant to get the car from the garage to the guest. Unfortunately not every room can have a stunning ocean view or city view. Your room type will determine the view that you get. If a guest has an issue and we are aware of this while the guest is in house, we definitely work towards resolving the issue. I will make sure that the General Manager is aware of your review. We truly wish that you would give us a second chance in the future, as we would like to make it up to you!