Lobby sitting area

Reviews of Dorchester Hotel

3 out of 5
Dorchester Hotel
1850 Collins Avenue, Miami Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 208 out of 1002 reviews" "
Rating 8 - Good. 365 out of 1002 reviews" "
Rating 6 - Okay. 270 out of 1002 reviews" "
Rating 4 - Poor. 94 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamer

Traveled with family
the receptionist Ms. Carolin was very nice and helpful. I will come back to this hotel many times and will never stay in any other hotel except this one.
Stayed 1 night in Apr 2024

2/10 Terrible

shruti

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom tub was not draining. The shower was horrible water would stop many times
Stayed 1 night in Apr 2024

10/10 Excellent

christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in the perfect location - close to beach, restaurants, & shopping. The restaurant had awesome Cuban food and our server was excellent - ate there two nights. All staff were friendly and had a great atmosphere.
Stayed 1 night in Mar 2024

10/10 Excellent

Alvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Caliandra, Windermere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

ROBERT

Business traveler
Liked: Cleanliness
The Dorchester is a 'tired' property. However, the rooms (mini efficiencies) are very spacious. Lot of areas to move without feeling crowded like smaller hotel rooms. WARNING; there are no elevators to the wing where most guests are staying. So if you have heavy luggage then prepare to horse the suitcases if you're on the second (top) floor, Beds hard, lots of pillows. The bar and restaurant downstairs makes very good drinks. The restaurant food is farely good. Get there early enough to have their housemade empenadas. Worth it.
Stayed 1 night in Jan 2024
Response from Katrine B on Feb 7, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our rooms to be spacious and appreciated the ample space to move around without feeling crowded. We also appreciate your compliments on the drinks at our bar and the food at our restaurant, particularly the housemade empanadas. We apologize for any inconvenience caused by the lack of elevators to the wing where most guests are staying. We understand that this can be challenging, especially with heavy luggage, and we will take your feedback into consideration as we strive to improve our facilities and services. Your comments about the beds and pillows are duly noted, and we will review these aspects to ensure our guests' comfort. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Katrine B on Feb 7, 2024
Thrilled that you had a great experience with us Patrick! We hope to see you again in the future!

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love the atmosphere
Stayed 2 nights in Jan 2024
Response from Katrine B on Feb 7, 2024
Thank you for your kind words! We're delighted to hear that you loved the atmosphere during your stay with us. Creating a welcoming and enjoyable atmosphere for our guests is one of our top priorities, and we're thrilled that you appreciated it. We hope to have the pleasure of welcoming you back for another memorable experience in the future. If there's anything specific you enjoyed about the atmosphere or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Incoronata

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Katrine B on Jan 18, 2024
Great review! Happy to see that your recent experience with us was such a fabulous one!

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Katrine B on Jan 18, 2024
Nothing makes us happier than knowing that our guests have had such a great time! :)

10/10 Excellent

Richard, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katrine B on Jan 18, 2024
Richard, we are thrilled that your recent stay was a 5 star one! Hope to see you again soon!

6/10 Okay

Joao

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was ok, never too interested in helping out with any of the questions I had (where to eat, where could I go to work after check-out), hotel is beautiful but very poorly maintained.
Stayed 1 night in Dec 2023
Response from Katrine B on Jan 3, 2024
Thank you for sharing your experience with us. We're glad you found our hotel beautiful, but we're genuinely sorry to hear that our staff did not meet your expectations regarding assistance and guidance. We apologize for any inconvenience caused by the lack of helpfulness from our team. Providing exceptional service and assistance is a priority, and we regret falling short in addressing your inquiries about local recommendations and post-check-out options. Your feedback is crucial, and we'll use it to improve our service standards and ensure our staff is more attentive and helpful in the future. Moreover, we're concerned about your observation regarding the maintenance of our hotel. We take pride in our property and its upkeep, and we apologize if it did not meet your expectations during your stay. Rest assured, we'll address these maintenance concerns promptly to maintain the beauty and comfort our guests expect. We appreciate your valuable feedback, and we hope to have another opportunity to provide you with a much-improved experience. Please don't hesitate to reach out to us directly if there's anything specific we can do to make your future stays more enjoyable. Thank you for choosing our hotel, and we hope to regain your trust on your next visit.

10/10 Excellent

Luigi

Stayed 1 night in Dec 2023
Response from Katrine B on Jan 18, 2024
Glad that you had such a great time with us Luigi! Come back soon!

2/10 Terrible

Steeve

Stayed 1 night in Dec 2023
Response from Katrine B on Jan 3, 2024
Steeve, we wish that you could have shared with us why your stay wasn't the 5 star stay that we strive to provide us with!

10/10 Excellent

Robert, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katrine B on Jan 3, 2024
Thank you for staying with us! Glad that you had such a great time Robert!

10/10 Excellent

Bay, The Colony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Katrine B on Jan 3, 2024
Thank you for your concise and positive feedback! We're thrilled to hear that you found our accommodations nice and clean. Maintaining a high standard of cleanliness is a priority for us, and we're delighted that you had a pleasant experience during your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable visit in the future! If there's anything more we can do to enhance your next stay, please let us know. Thank you for choosing us!

10/10 Excellent

Incoronata

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Katrine B on Nov 15, 2023
Glad that you had such a memorable stay with us! Come back soon for another fantastic experience! :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable Room
The room was clean, the bed was comfortable. Only stayed 1 night, it was fine...
Stayed 1 night in Nov 2023
Response from Katrine B on Nov 10, 2023
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are pleased to hear that you found your room clean and the bed comfortable during your one-night visit.We aim to provide a comfortable and enjoyable experience for all our guests, even if their stay is brief. It's reassuring to know that you left with a positive impression. We take great pride in our commitment to maintaining clean and inviting accommodations.Should your travels bring you back to our area, we would be delighted to welcome you for another stay. If there's anything specific we can do to enhance your experience during future visits, please feel free to share your suggestions with us. Your input is valuable to us as we continually strive to improve and meet the expectations of our guests.

2/10 Terrible

Tawanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD BUGS BITING ME THE STAFF GAVE ME A HARD TIME CHANGING MY ROOM. I NEEDED A WALK IN SHOWER. THEY DIDN'T HAVE ONE IN ANY OFF THE ROOMS. THE ROOMS SMELLED OF MOLD, RUG DIRTY BED WAS OLD AND ON WHEELS THE PHONE DIDN'T WORK IN THE ROOM. I HAD TO CALL THE MAIN OFFICE BECAUSE STAFF DIDN'T WANT TO CHANGE MY ROOM. FINALLY THE STAFF SENT ME TO THERE SISTER HOTEL.
Stayed 1 night in Nov 2023

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Katrine B on Oct 20, 2023
We are thrilled that your recent experience with us was such an enjoyable one Alexandra! :) We hope to welcome you back again soon!

10/10 Excellent

Gabrielle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here!
Stayed 1 night in Sep 2023
Response from Katrine B on Oct 20, 2023
Love reading feedback like yours, Gabrielle! Knowing that our guests truly enjoyed their experience here brings a smile to our faces! Come back soon! :)

8/10 Good

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la amplitud, no me gusto el ruido del aire acondicionado
Stayed 3 nights in Sep 2023
Response from Katrine B on Oct 20, 2023
Thank you for sharing your honest feedback Pedro! We are glad that you enjoyed the spaciousness of your room. We wish that you could have shared your comments regarding the inconvenience with the air conditioner. We hope that this wouldn't steer you away from staying with us again in the future!

10/10 Excellent

PAULA

Response from Katrine B on Oct 20, 2023
Love seeing 5 star ratings Paula! Thank you for sharing this with us!

6/10 Okay

Tanesha

It need to be updated
Stayed 3 nights in Sep 2023
Response from Katrine B on Oct 20, 2023
Hello there Tanesha! Thank you for sharing your honest feedback with us! We wish that you could have shared with us what areas exactly you feed that needed to be updated. We are always working to better our guests experience. Our guests constructive feedback allows us to see what areas need work.

8/10 Good

Dongjie

Liked: Property conditions & facilities
Very clean and quiet place. Great for family
Stayed 3 nights in Sep 2023
Response from Katrine B on Oct 20, 2023
Dongjie, thank you for your feedback! We are delighted to know that you had such a splendid time with us! It would be our pleasure to welcome you back again in the near future!

10/10 Excellent

Goraksh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , everything is walkable
Stayed 2 nights in Aug 2023

10/10 Excellent

Utah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Osciel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, relacion costo calidad
Stayed 4 nights in Jun 2023

10/10 Excellent

Fernando

Stayed 3 nights in Jun 2023

8/10 Good

Tituresa

Liked: Staff & service, property conditions & facilities
The hotel is very nice only thing is the ice machine didn’t work but other than that excellent stay great staff great location and definitely will be staying again
Stayed 3 nights in May 2023

4/10 Poor

Aaron

Stayed 2 nights in Jan 2023
Response from Christopher on Jan 25, 2023
Hello Aaron and thank you for sharing your rating. We wish that your stay with us was the 5 star experience that we work hard to provide to every guest. We wish that you could have shared with us why your stay wasn't amazing. We are always working on bettering our guests experience.

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Christopher on Jun 1, 2022
Stephane, glad that you had such a fabulous time! Come back soon!

6/10 Okay

Asako

Stayed 2 nights in Apr 2022

10/10 Excellent

steven

Stayed 1 night in Mar 2022

10/10 Excellent

Magda, Shelton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It had a very topical feel to it. Small, not to loud. Perfect for a get away, but very close to all bars, restaurants and beach.
Stayed 2 nights in Feb 2022

10/10 Excellent

Izear, Pittsburgh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always so helpful with any requests or questions. The rooms are spacious and clean. I will surely return to the Dorchester Hotel again.
Stayed 3 nights in Feb 2022

8/10 Good

James, Philadelphia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant attached to the hotel
Stayed 2 nights in Feb 2022

10/10 Excellent

Trung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing huge space in the middle of all the action but tucked at the back so it's very quiet. Giant pool, full kitchen...we would definitely book again.
Stayed 2 nights in Jan 2022

8/10 Good

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Dec 2021

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk host ( Yashira Trinidad) was helpful ..I originally ask for two beds , yet was giving a Kings size bed instead .. She was able to accommodate my request…. Thanks Again
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very clean!
The place was clean and fresh. Very nice. The one thing I did not enjoy was the transition plate on the floor from the living room to the bathroom was over 1/2" of hard marble. Stubbed toe going to the restroom - it hurt I would remove that, it could be a liability. Aside from that, the place was spot on!
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes great place not far from the beach and other attractions like restaurants,museums and parks.
Stayed 4 nights in Dec 2020

10/10 Excellent

Brelando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Christopher on Mar 18, 2020
HiP hIp HoOray for such a great stay, Brelando! Glad that your experience here at Dorchester was such a great time! Come back soon! :)

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2020
Response from Christopher on Mar 12, 2020
Thank you for sharing your rating! We wish that you could have shared with us why your stay was not the 5 star experience that we work hard to provide.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Christopher on Mar 12, 2020
Nothing makes us happier then seeing 5 stars! Come back soon for another memorable experience!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Christopher on Mar 1, 2020
Thrilled that you had such a great experience! We'd love to welcome you back soon! :)

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Told "Overbooked" me bags in hand, arriving from 6 and a half hour flight. But it gets better.. the getting refunded process is a joke. Almost $200 bucks or else id have given up.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to live in Miami Beach, like 2 years ago, and now I come back just like tourist. I new already that this is probably the best location I can find. Honestly, experience with this hotel was muuuuch better than my expectation. I was there with my one-year-old daughter and my friend with her also one-year-old son, and we had enough space, everithing was clean everyday and hotel is close to beach, bunch of restaurants and Lincoln mall. Hope I will come back again :)
Stayed 4 nights in Nov 2019
Response from Christopher on Dec 15, 2019
How nice to come back to Miami as a tourist after living here! :) We are glad that you, your friend and the kids had a great time! The location is prime, and you definitely can't beat it!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beautiful hotel parking even though you have to pay its convient clean and comfortable looked like your own apartment
Stayed 1 night in Sep 2019
Response from Christopher on Oct 1, 2019
Thank you for such a beautiful review regarding your recent stay here at Dorchester! We truly hope to welcome you back again for another memorable experience! :)

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Christopher on Jul 19, 2019
Stoked that you had such a great time, Richard! We'd love to welcome you back soon for another memorable experience!