Ratings based on 1,719 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent

Posted Apr 10, 2016 on Hotels
Just got back from this hotel for our 2nd visit. We had a few hiccups at the start but the difference with this hotel is they will do everything they can to correct and then exceed your expectation, for such a big hotel it still manages to offer a personal touch. Only negative I would offer are the restaurant staff in area 31 are very snooty at breakfast but everyone else we encountered from pool staff, waiting staff in area 31 in the evening, front desk, housekeeping were incredible. Well done.
Comment from Hotel Management
Jun 18, 2016 by Zachary, Hotel Management
I am so glad that we were able to come back even though there were hiccups. It make me very happy to hear that even though the stay wasn't perfect, the team was able to take care of you. However, I am disappointed to hear about the service in Area 31. That experience certainly does not fall in line with our standards. Thanks for letting us know so that we can remedy it.
5 out of 5
by Kris from Newport

Posted Apr 8, 2016 on Hotels
GO THE THE SPA. AHHHHHHHHHHHHHHH!
Comment from Hotel Management
Jun 18, 2016 by Zachary, Hotel Management
Kris: Now we know where we are going today!
3 out of 5
by marina from Florida

Great for the price on the Easter weekend

Posted Apr 2, 2016 on Hotels
This hotel had the best price for the Easter weekend and we went to indulge. It was ok in Miami terms. We loved hanging out at the pool with beautiful views. I didn't like that they still use styrofoam for cups (not cool for the landfill). Zuma restaurant downstairs remains overpriced and overrated for the service and food provided. The Italian restaurant next door would be my preferable choice.
Comment from Hotel Management
Jun 11, 2016 by Zachary, Hotel Management
marina: Thanks for providing us with such helpful feedback. The more we learn of your stay, the more we can improve for your next one! Looking forward to having another chance to win you over.
4 out of 5
by Thiago A V

Posted Mar 31, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Zachary, Hotel Management
Thiago A V: Thanks ! Hopefully we can earn all five next time.
3 out of 5
by Moon Joong

Posted Mar 30, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Zachary, Hotel Management
Three stars? Oh no! Something definitely went wrong, we want to fix it.
5 out of 5
by Brian

Posted Mar 29, 2016 on Hotels
Visited for Ultra Music Festival. Hotel was walking distance. Staff was excellent and accommodating. Good food also
Comment from Hotel Management
Jun 11, 2016 by Zachary, Hotel Management
Brian: What a time to be in Miami! So glad you experienced everything that we have to offer here. Stays like this are what make it so fun to work here. Can't wait to host you again.
5 out of 5
by A verified traveler from 日本

Posted Mar 28, 2016
とても清潔感のあるホテルです。朝食$18のはずが現地請求されたのは$25でした。その他サービスもとてもよかったです。
Comment from Hotel Management
Apr 6, 2016 by Zachary, Hotel Management
本当にありがとう!我々はあまりにも写真が大好きです。すぐに再び私たちを見に来てください
5 out of 5
by Jessica from Florence

Posted Mar 28, 2016 on Hotels
Service was top notch! Great for walking distance for events in downtown Miami!
Comment from Hotel Management
Jun 11, 2016 by Zachary, Hotel Management
Jessica: This review is top notch! The location really is wonderful. It makes Miami life so easy. We look forward to another magnificent stay.
5 out of 5
by A verified traveler from boston

Perfect location for ultra 2016.

Posted Mar 23, 2016
Met Eli manning in the lobby. 😀 Lots of high end cars parked out front. Very nice place to stay. Roof top polls were awsome.
Comment from Hotel Management
Mar 25, 2016 by Zachary, Hotel Management
Mark Little: You certainly picked a wild time to come to Miami! We are so glad that we could please even during the busiest of weekends. Come see us again soon.
5 out of 5
by FREDERIC from Paris

Adresse à retenir...

Posted Mar 15, 2016 on Hotels
Parfait attention c'est un appart hotel. Mais vous avez un appartement très confortable de près de 100 m², tout équipé, 2 balcons donnant sur piscine et baie, le luxe en plein centre ville de Miami
Comment from Hotel Management
May 21, 2016 by Zachary, Hotel Management
Frederic: C'est genial ca! Il nous fait plaisir quand nos clients passe un tres bon sejour. C'est vrai que la vue de la pisciene et la baie est impressionant. Jusqu'a la prochaine fois!