Ratings based on 1,660 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot for the Miami marathon

Posted Jan 30, 2016
Pros: Hotel staff
Location: .8th of a mile to the start and .2 of a mile to the finish of the marathon. Perfect location.
quick stay for this years Miami marathon. Perfect location for the start and the finish. Hotel staff went above and beyond.
Comment from Hotel Management
Jan 31, 2016 by Zachary, Hotel Management
We love hosting everyone from the marathon. You inspire us! See you again next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Cons: Did not stay long enough to give any suggestions.
Location: Great location to downtown Miami.
Stayed at Hotel for only one night. Hotel has very modern , fun hip vibe! I had to check out early and decided to take them up on the complimentary coffee in the lobby as I checked out at approx. 10.00am They were already wheeling the table out. The staff were very friendly and offered to let me help myself as the table neared the elevator lobby. As I went ahead only to find out the coffee was empty, except for Decaf! Just a minor detail, but sometimes the small details make all the difference.
Comment from Hotel Management
Jan 31, 2016 by Zachary, Hotel Management
We love coffee in the morning. It's the only thing to get us going. However, the regular should be fully stocked, how else can you open your eyes? Thanks for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great rooftop pool

Posted Jan 12, 2016
Great hotel with a great rooftop view! Will definitely stay there again.
Comment from Hotel Management
Jan 18, 2016 by Zachary, Hotel Management
We definitely look forward to it!
3 out of 5
by A verified traveler from NY

horrible parking

Posted Jan 4, 2016
the parking oart of this hotel is just horrible and their stuff is just not kind at all…Dining is so so… and the freezer of each room are put full of any kind of alcohol there is no place for me to put what any drinks I like in it…
Comment from Hotel Management
Jan 16, 2016 by Zachary, Hotel Management
Pupu: I am sorry to hear about your experience with Valet. This is not at all what we like to hear. We are currently in the process of working on a better strategy to provide you with the best service possible across all of our property.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from NYC

Nice hotel, windy pool

Posted Jan 3, 2016
Pros: Exhale spa Comfortable mattress ability to get in-room coffee maker restaurants
Cons: Front traffic circle better key cards that don't deactivate so quickly attention to detail
Location: far from main attractions except Port of Miami. free trolley & people. Linwood is a must see. Peres-great. Design center not worth the trip
Was there for 4 nights and it took 2 mornings (and 2 trips one morning) for room service to get my order -- identical on all days -- right. Newspapers, too. Very busy hotel with long waits for the elevator. Very busy and noisy lobby with groups and lots of families with small children. Had to replace key cards 3 times -- they must get demagnetized -- which is a pain when the elevators are so slow and lines at registration are so long. The front entrance is a disaster, as there isn't enough room for all the vehicles that come and go. Makes for a dangerous spot, especially when leaving the premises on foot. Can take a long time to get a cab because the car jockeys are busy parking and retrieving cars. Nice touches, though: hot chocolate out in the AM; wine from 5-6; possible to get coffeemaker in the room (with pods) Pool is well kept, although the deck is very windy. Great lunch from room service and courteous personnel. Exhale spa is a huge PLUS with fabulous core fusion and extreme classes. Services are great too and they always run specials so be sure to check rather than pay full price. Watch your accounting there, though -- the folks at the desk weren't always up to the task of applying the discounts.
Comment from Hotel Management
Jan 16, 2016 by Zachary, Hotel Management
Thanks so much for reaching out with such a thorough review of our property. The more information that we have the better we are able to improve. We look forward to making some positive changes on property.
2 out of 5
by A verified traveler

It is a nice hotel

Posted Dec 30, 2015
This was my 8th time , i believe, but this time the service was very dissapointing, 2nd night my room was not even cleaned, also everytime i called the front desk, had to call twice because of no respond, and room service attention as well, they even had to call me back to get my orders. in conclusion my stay was very unpleasent this time.
Comment from Hotel Management
Jan 16, 2016 by Zachary, Hotel Management
This doesn't sound correct at all. I am very sorry to hear about how your disappointing your stay was. Someone that stays as often as you knows our level of service. To fall short of that is unacceptable. I appreciate the feedback and will use it to develop the team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect 5 Star Hotel, awesome location

Posted Dec 26, 2015
Thanks EPIC for making it the perfect vacation in Miami. We stayed for 2 nights and had the best experience ever - nice room with a view, the wonderful staff, awesome facilities, spa, valet service and we loved the hotel ambience. Highly recommended.
Comment from Hotel Management
Jan 1, 2016 by Zachary, Hotel Management
WOW! Thanks so much. We are so glad you had such a fantastic time with us. That just makes us beyond flattered. Come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow

Posted Dec 16, 2015
Amazing, best hotel i've ever stayed in. Loss of words!
Comment from Hotel Management
Dec 25, 2015 by Zachary, Hotel Management
No, this review is a WOW. We are blushing. Thanks so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lively, Ontario

Beautiful hotel near the port of Miami.

Posted Dec 8, 2015
My husband and I stayed here the night before our cruise. It was the perfect location with great views and an amazing room, comfortable beds, everything was top notch!
Comment from Hotel Management
Dec 11, 2015 by Zachary, Hotel Management
Denise: This review is top notch! Thanks so much for the pictures and everything ! We love it when guests have such a smooth and wonderful time with us. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Lucia

Very Nice Hotel

Posted Dec 1, 2015
Nice hotel in a good location. Good service with friendly staff. Lovely restaurant, roof top bar and jazz bar.
Comment from Hotel Management
Dec 5, 2015 by Zachary, Hotel Management
John: Sounds like you had a chance to really enjoy the entire property. I am so glad that you got to check out our Jazz Lounge LILT. Their music and drinks make any night an escape. Come see us again soon.