Ratings based on 1,718 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from san juan

Very centric location

Posted Jun 16, 2016
This hotel its a very good place to stay very nice people the location its perfect..
Comment from Hotel Management
Jun 19, 2016 by Zachary, Hotel Management
Thanks so much! We love our team too. Until next time.
4 out of 5
by A verified traveler from R

Super chic hotel

Posted May 11, 2016
The hotel is so pretty. It's a 20 minute ride to Miami beach which is not bad you take an uber and it's super cheap to get there. The pools are so nice but one is usually closed I guess only certain guest get that side. It is usually folder because of the buildings and you don't get much sun
Comment from Hotel Management
May 21, 2016 by Zachary, Hotel Management
Keila: We love being chic! Thank you so much for your wonderful compliments. It looks like the pool in your picture is our Residence pool, while you were able to enjoy the Hotel Guest pool. Hope to see you back again sometime soon!
4 out of 5
by A verified traveler

great location in downtown - with zuma restaurant

Posted May 6, 2016
good - got upgrade to sea view room - but was handicapped bathroom with not there normal glass walled bathroom
Comment from Hotel Management
May 9, 2016 by Zachary, Hotel Management
So glad you enjoyed the view and the location. We love how easy it is to explore the area so we are glad that you did too. Looking forward to another EPIC visit!
5 out of 5
by A verified traveler from melbourne, fl

Walk to AA arena

Posted Apr 24, 2016
If your going to an event at American Airlines arena this is a great place to stay. Valet parking is expensive but worth it. Walking to and from the arena for events is priceless. So is waking up to room service on your 20th floor balcony. Stayed here 6 times now and will keep returning whenever I visit Miami. Excellent view of both city and port. Always something interesting/beautiful to see. Fantastic bathrooms too.
Comment from Hotel Management
Apr 30, 2016 by Zachary, Hotel Management
matt t: 6 times? WOAH! That's fantastic. We are so excited to hear that you keep coming back. Can't wait until next time!
4 out of 5
by A verified traveler

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Zachary, Hotel Management
Thanks!
5 out of 5
by Michael

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Zachary, Hotel Management
Michael: Five stars? You really know how to make a hotel blush. Thanks so much!
3 out of 5
by A verified traveler

great food

Posted Apr 17, 2016
Pros: The facilities, restaurants were great. Restaurant service was great. Valet guys were very nice. Great workout classes at exhale.
Cons: I would have liked to get the exact spit out from exhale.Instead of a one number bill. I was trying to figure out all my expanses.
Location: Location was good I guess if you like night life. Not recommended if you are a laid back kinda person who likes quiet, beach feeling.
facial & massage were both disappointing. Not up to par. there was barely any communication from the girl who did my facial. I thought I was getting a half an hour facial and I got a one hour. She barely di d anything, it felt like a ripoff . My daughter got a half an hour massage and said it was really bad. At the check out , when I asked for detailed expance from the spa, although he was very polite and helpful, I felt like I was asking too much or something was wrong with me...
Comment from Hotel Management
Apr 20, 2016 by Zachary, Hotel Management
Oh no, I am so disappointed in your spa experience. that certainly is not the type of service that Exhale usually provides. I will certainly bring this to their attention so that we don't have a similar issue again.
4 out of 5
by A verified traveler

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Zachary, Hotel Management
Why thank you so much!
5 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Zachary, Hotel Management
How fantastic, thanks!
5 out of 5
by A verified traveler

Excellent

Posted Apr 10, 2016 on Hotels
Just got back from this hotel for our 2nd visit. We had a few hiccups at the start but the difference with this hotel is they will do everything they can to correct and then exceed your expectation, for such a big hotel it still manages to offer a personal touch. Only negative I would offer are the restaurant staff in area 31 are very snooty at breakfast but everyone else we encountered from pool staff, waiting staff in area 31 in the evening, front desk, housekeeping were incredible. Well done.
Comment from Hotel Management
Jun 18, 2016 by Zachary, Hotel Management
I am so glad that we were able to come back even though there were hiccups. It make me very happy to hear that even though the stay wasn't perfect, the team was able to take care of you. However, I am disappointed to hear about the service in Area 31. That experience certainly does not fall in line with our standards. Thanks for letting us know so that we can remedy it.