Great hotel but a bit disappointed about service
Posted Mar 20, 2017
We stayed for five days and had interaction with a lot of different prople.
This is a pretty fancy hotel but other than the Nobu restaurant they didn't really make any efforts to make us feel special.
We put the do not disturb sign outside the door and left the room by 10:00. No one came over to do our room afterwards. On day one they wokenus up and knocked on the door asking when we were going to check out.
Two days in a row I saw empty beer bottles on a table by the elevators on our floor. Bottles were there pretty much the entire day wich means they either have no attention to details or no one walked by that area for two days in a row.
We had lunch twice at the hotel: one by the pool and once at the beach. Beach workers were great but the pool servers seemed not bery happy to be there. They closed all the umbrellas necause it was too windy ut all the umbrellas at the beach we open. Yes, you guess right, beach umbrellas has a $25 cost per day while he one by he pool were included in the daily resort fee.
We interacted with the same front desk person three times, including when we checked in. It was pretty amazing to see at such a high end hotel someone who looked upset all the time and never once smiled.
Location is great because is a bit away from South Beach but close enough that driving was about 10 minutes.
There are always chairs at the beach and the pool. Plenty of towels available all the time.
Views of the ocean were amazing!