3 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 881 out of 1848 reviews" "
Rating 8 - Good. 344 out of 1848 reviews" "
Rating 6 - Okay. 267 out of 1848 reviews" "
Rating 4 - Poor. 180 out of 1848 reviews" "
Rating 2 - Terrible. 176 out of 1848 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel cleanliness was very poor. Hallway carpets were dirty and not vaccumed. Returned back to my room at 6pm and housekeeping was still not done. Didn't have towels for shower before dinner. Nobu private pool was closed for they reserved one of the eden rock pools for nobu guests leaving there to not be even close to enough space at the main pool. If one of your amenities is closed why is that not listed on your website / expedia listing? Would have never booked if i knew i had to get up at 6am to secure chairs. AC isn't great in the rooms. Humidity is worse than hotels i have stayed at in the rainforest.
Stayed 3 nights in Mar 2024
Response from Nora on Mar 19, 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are really sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,

10/10 Excellent

VANESSA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from Nora on Mar 19, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

isley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!!!
Stayed 4 nights in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Sharonjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying in a modern, comfortable, and impeccably clean room. The staff's friendliness and professionalism added a welcoming touch to my experience. The property's prime beachfront location made it a convenient choice for a relaxing weekend getaway. I highly recommend this hotel for a rejuvenating stay.
Stayed 3 nights in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

4/10 Poor

Marianne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with my stay here. The section of the hotel I was roomed in was tired looking, the room had stains on the floor tiles, the balcony had a cement barrier instead of glass so the “ocean view” I paid for was obstructed. There were only two pools available instead of three because Nobu’s pool was under construction so Nobu guests were given private access to the medium pool Eden Roc pool. We were not able to get our two “free” pool chaise chairs because none were available after 10am. The front desk was not able to make change for a $20 so I could tip the valet. I will not return and I will not recommend.
Stayed 2 nights in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

6/10 Okay

Lewis

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Good overall... will stay again
Stayed 1 night in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

10/10 Excellent

Dean, newton

Stayed 1 night in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Sebastian, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and vibe
Stayed 1 night in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Ashlee, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights for our anniversary, amenities close pretty early.
Stayed 2 nights in Feb 2024
Response from Nora on Mar 16, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely

2/10 Terrible

natalija

Liked: Amenities
Disliked: Cleanliness, staff & service
To my utter disbelief, upon returning home and unpacking my belongings, I discovered that my prized perfume, securely stored in its case, was blatantly stolen from my room during my stay at your establishment. This egregious incident not only reflects poorly on the integrity and security measures of your property but also tarnishes the reputation and trustworthiness of the Eden Rock Hotel. It is utterly unacceptable that guests should fall victim to theft under your roof, and I am appalled by the lack of accountability and diligence exhibited by your staff. Furthermore, I must address the abysmal standard of housekeeping service I encountered throughout my stay. Despite assurances of thorough cleanliness, it was abundantly clear that the room was neglected and inadequately maintained. Basic tasks, such as proper cleaning and tidying, were shamefully overlooked, leaving me deeply dissatisfied with the level of hospitality provided. The sheer negligence and incompetence displayed by your staff have left an indelible mark on my perception of your establishment. It is incomprehensible how such blatant disregard for guest satisfaction and security can be tolerated within your organization. Rest assured, I have no intention of ever patronizing the Eden Rock Hotel again, and I will actively dissuade others from doing so until significant improvements are made to address these egregious shortcomings.
Stayed 4 nights in Mar 2024
Response from Nora on Mar 18, 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,

10/10 Excellent

Ashton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a fantastic stay with our kids. Wonderful experience, thank you
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on Mar 13, 2024
Ashton,Thank you so much for your great review. We're ecstatic you and your family had a wonderful time. We hope to see you again soon.

4/10 Poor

Lydie

Liked: Cleanliness, amenities, property conditions & facilities
Poor customer service
Stayed 1 night in Mar 2024
Response from Nora on Mar 12, 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

PeiJung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! View is great, beach is clean, people are nice
Stayed 4 nights in Mar 2024
Response from Nora on Mar 12, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the 19th floor balcony was amazing.
Stayed 2 nights in Mar 2024
Response from Nora on Mar 11, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located on boardwalk - nice walkable location
Stayed 1 night in Mar 2024
Response from Nora on Mar 9, 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

McDermott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the rooms could use a refresh the ER remains an iconic MB property with very good facilities and excellent on-site dining options. The staff were helpful, friendly, and professional. The one exception was the service, or lack of same, in the lobby bar which ranged from rude to non-existent and was well below the standard set by the rest of the ER team.
Stayed 7 nights in Feb 2024
Response from The Front Desk Team on Mar 7, 2024
Good Evening!Thank you for the great review. Please let us know if there is any way to enhance your stay.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quiet except for people coming off the elevator after 1 am.
Stayed 1 night in Mar 2024
Response from Nora on Mar 4, 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience. We hope you understand and will give us another opportunity in the future. Sincerely,

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing. Closest hotel to a resort. You don’t even feel like you’re in Florida! Beautiful views and wonderful staff. Will be back
Stayed 2 nights in Mar 2024
Response from Nora on Mar 4, 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

8/10 Good

Gershon

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Its a really nice hotel. Can use better cleaning otherwise amazing
Stayed 3 nights in Feb 2024
Response from Nora on Mar 4, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Andree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 story loft option right off the pool is a very nice and convenient option; especially for parents wanting to keep a direct eye on kids. Not saying this hotels furniture in room is “luxurious “. Like missing garbage bags in garbage can or no mini fridge or microwave. But I would personally, stay at this establishment with or without kids and be very comfortable. This property was a pleasant surprise.
Stayed 2 nights in Mar 2024
Response from Nora on Mar 4, 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

4/10 Poor

Eli

.
Stayed 4 nights in Feb 2024
Response from Nora on Mar 4, 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nora on Mar 4, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is in dire need of a renovation. The bathroom shower had severe discoloration on the ceiling and the room's carpet had visible stains (despite its dark coloring). Expedia VIP did nothing as the front desk was quite rude. Look elsewhere in Miami Beach.
Stayed 4 nights in Feb 2024
Response from Nora on Mar 1, 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Nora on Feb 27, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

6/10 Okay

Tamara K.

Disliked: Staff & service
If I'm booking a room for 4 people and have 4 wrist bands, we should receive four lounge chairs on the beach! To pay an additional $50 per lounge chair, you should also get an unbrella. Pool area was too shady and blocked by the buildings. Our TV was broken as soon as we got the room and they had to put a new TV in the room. There was no shampoo in the dispenser. We asked for it to be filled and ran out again the nexty day. Obviously they did not fill the dispenser if it ran out the next day again.The breakfast menu said dishes with the coffee cup image next to it comes with coffee and orange juice and when we got the bill they charged us. When we inquired to the waitress when we got the bill they wouldn't adjust the bill and told us some long story of why that made no sense.
Stayed 6 nights in Feb 2024
Response from The Front Desk Team on Feb 27, 2024
Tamara,Thank you for your feedback. We apologize for the inconveniences you experienced. We do apologize for the beach chairs during sold out days; it can be difficult to accommodate every guest who wants one.We hope to see you again soon.

10/10 Excellent

KIEU

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Nora on Feb 26, 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

6/10 Okay

Madeleine

Traveled with group
The resort was very busy due to the food and wine festival so understandably everyone was very busy. However, our room was not stocked with robes when we arrived, nor had the mini fridge and snack bar been restocked after the previous guests. The room was noticabale dusty and dirty which was unexpected given that we had an ocean view suite and I had expected more from the Eden roc. The service at the beach was fantastic and that was the best part of our stay.
Stayed 2 nights in Feb 2024
Response from Nora on Feb 26, 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service at the beach. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
valet, as well as the rest of the staff
Stayed 3 nights in Feb 2024
Response from Nora on Feb 25, 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

2/10 Terrible

Jay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Nora on Feb 26, 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nora on Feb 26, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

6/10 Okay

Candice M

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Rooms were not updated / worth the cost. Hidden fees ($45.00 resort fee per day is not a “complimentary lounge chair” at the beach”). In room dining was expensive for what was served. Quality of food (Nobu is the exception) was not good.
Stayed 4 nights in Feb 2024
Response from Nora on Feb 26, 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

6/10 Okay

Peter, Marietta

Traveled with family
Disliked: Staff & service, amenities
Property is classy and nice but service level and access to resort facilities does not match the cost. Room service was good some days and not other days and they were not very responsive. Events occupied a lot of the facilities outdoors which was disappointing.
Stayed 6 nights in Feb 2024
Response from Nora on Feb 25, 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. We are delighted to know you were impressed with our classy and nice property. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience. We hope you will give us another opportunity in the future. Sincerely

6/10 Okay

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Do NOT stay here. There are so many fees and taxes and then fees and taxes on top of those it’s ridiculous. One day breakfast for 2 with room service - 100. 2 drinks at any bar with 22 gratuity almost 60 dollars each time. Beautiful resort, but so over priced! Not worth the money. Spend half of that and go to an all inclusive. Trust me.
Stayed 2 nights in Feb 2024
Response from Nora on Feb 25, 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,

8/10 Good

Marshall

Liked: Cleanliness, staff & service
My room was beautifully designed but inconvenient to live in. Wasted space in the bathroom but no space around the bed. The two large drawers don’t permit organizing one’s clothes. The ‘resort fees’ and ‘ service charges’ are exorbitant and offensive.
Stayed 2 nights in Feb 2024
Response from Nora on Feb 25, 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,

4/10 Poor

Yedida

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was horribly outdated. Cracked bathroom sink. Housekeeping never showed up. Staff unhelpful.
Stayed 3 nights in Feb 2024
Response from Nora on Feb 24, 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

10/10 Excellent

Sudha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and helpful staff!
Stayed 4 nights in Feb 2024
Response from Nora on Feb 24, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Dina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with a resort feel. The location is excellent. Nice walk or bike to south beach.
Stayed 4 nights in Feb 2024
Response from Nora on Feb 24, 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Excellent

Samatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel , perfect location , lots of pools , modern
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Samantha,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted you had an enjoyable experience, and we appreciate you mentioning our sparkling pools. Hopefully, you took full advantage of our fabulous location! It was a pleasure having you here, and we hope you return soon. Sincerely,Maria VilchezEden RocHotel Manager

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Nice pool but closes at 7pm which is crazy. Beach very nice but umbrella are $35…given the price of the hotel should be included. Asked for ice to our room on two different occasions (no ice machines) and no one showed up either time. Next time in Miami Beach I will stay elsewhere.
Stayed 4 nights in Feb 2024
Response from Nora on Feb 24, 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

10/10 Excellent

Larry A

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Nora on Feb 24, 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Good

Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very well decorated and very well located. A bit understaffed that created long lines at the breakfast restaurant and at the reception desk.
Stayed 4 nights in Feb 2024
Response from The Front Desk Team on Feb 22, 2024
Bruno,Thank you for your feedback. We're sorry for the longer than usual wait times this week. We hope you enjoyed your stay with us.

4/10 Poor

Umaphorn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in did not get any information about the property, like where to have breakfast or how we can get to the beach .the bed sheet dirty hav e old blood stains on it ,request to change 6 times no one show up I did request the housekeeping from 2:30 pm in the afternoon finally 11:30 pm night time someone showed up to change the sheet . Poor service. The room was so out dated dirty . I’m not going back!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Please accept our apologies for any disappointment in the service you received, as well as the cleanliness of our accommodations, as we always strive to provide the best experience possible. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you. Sincerely,Maria VilchezEden RocHotel Manager

6/10 Okay

Van

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Front Desk staff and doorman demonstrate professionalism and are exceptionally helpful. However, the concierge and staff assisting with Beach service lacked friendliness except for the Servers. Service at Ocean Social restaurant was poorly managed. Unfortunately, the cleanliness of the rooms does not meet the standards expected from a premium hotel, considering the price paid. Sink cleaning after room service and the removal of used coffee cups were overlooked and required explicit requests.
Stayed 3 nights in Feb 2024
Response from Nora on Feb 20, 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

6/10 Okay

Sheeva Bianca

Stayed 5 nights in Feb 2024
Response from The Front Desk Team on Feb 21, 2024
Ms. Bianca,Thank you for your feedback. We apologize that we didn't exceed your expectations.

6/10 Okay

Michael

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
• Exceptional dining experiences • Exclusive access to amenities and beach
Stayed 1 night in Feb 2024
Response from Nora on Feb 19, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Maria Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re spending our anniversary at Eden Roc and Linksy took great care of our reservation! Thanks so much! Great staff!
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Feb 17, 2024
Maria,Thanks for the great feedback. We're glad you had such a positive stay.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with a great view of both ocean and channel. Property overall was kept clean. Room cleaning needed reminders. Billing for resort restaurant dining was inaccurate but staff worked with us to accommodate an equitable solution.
Stayed 6 nights in Feb 2024
Response from The Front Desk Team on Feb 17, 2024
Kathy,Thanks for the great feedback. We're glad you had such a positive stay.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Eden Roc and highly recommend. We were able to check into our room early and were upgraded!
Stayed 2 nights in Feb 2024
Response from The Front Desk Team on Feb 17, 2024
Lisa,Thanks for the great feedback. We're glad you had such a positive stay.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Feb 17, 2024
Alejandro,Thanks for the great feedback. We're glad you had such a positive stay.

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third stay in the hotel. Love the pool and ambience!
Stayed 1 night in Feb 2024
Response from Nora on Feb 16, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,