Staff is Horrible, hotel has ant problem.
Posted Feb 10, 2017
On arrival, we were quite impressed- we were greeted with kindness and given a room on the ninth for with a beautiful ocean balcony view. It all just spiraled down from there... every morning we woke up to ants crawling out from under the walls in the bathroom and bedroom. We even found ants crawling in and around our suitcases (we did not have any food in our room). After letting staff know, they had said they would send someone up to clean it. The front desk girl (she was rather young) was so rude on the phone so I figured my fiancé and I should go down in person- same thing happened; she said she would send someone up but not one had cleaned that room besides your daily usual cleans/bed making. This all seems minimal compared to what happened later on our stay. A worker on the beach stole my iPhone 7, after I let it out on my lounge chair and walked up to the hotel to retrieve something from my room. I do take some blame for just leaving it on the chair, although it was under a towel. I gave the workers the benefit of the doubt, until I tracked my phone with the app and said it was in North Miami somewhere with I'm assuming someone he sold it to. I reported the phone stolen and had it locked. I filed a complaint with the eden roc security, but have a feeling that nothing will come of this because later that day and the next day I noticed how buddy buddy the security workers are with the staff... I will NEVER stay here again.