Outdoor pool

Reviews of Element Miami International Airport

3 out of 5
Element Miami International Airport
3525 NW 25th Street, Miami, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 501 out of 1012 reviews" "
Rating 8 - Good. 220 out of 1012 reviews" "
Rating 6 - Okay. 119 out of 1012 reviews" "
Rating 4 - Poor. 79 out of 1012 reviews" "
Rating 2 - Terrible. 93 out of 1012 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We we’re originally told the had a shuttle to Cruise Port But when we got there the told they didn’t offer one anymore. So we had to find a shuttle for 13 people which was quite a challenge. So we we’re very disappointed.
Stayed 1 night in Jan 2024

8/10 Good

Iva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept up with. The shuttle bus for the airport/metrotrail was a great perk. The staff is wonderful and very attentive. Our housekeeper, Veronica was amazing! Everyone made it a point to make sure you were well taken care of which is super appreciated. We had a great experience and will be back. Highly recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Rachael

Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Amenities
Close to both trains and airport. Appreciate the happy hour and free breakfast. Staff was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Azie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were great.
Stayed 17 nights in Feb 2024

10/10 Excellent

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeimy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, even has a mini kitchen and mini living room in the room! Breakfast is included and has outdoor seating around palm trees & pool.
Stayed 1 night in Mar 2024

8/10 Good

Brittany

Traveled with partner
I liked the layout of the rooms at this hotel. However, I was disappointed that they didn’t have smart tv’s in the hotel rooms.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the set up, I just got off a cruise and had 4 teens with me, I needed to get caught up on some emails and with the desk was able to have a space to do so without being in their way to watch a movie. The kitchen was also great, and the staff was exceptionally wonderful, we will stay again next time we are in Miami also was very reasonable price!
Stayed 1 night in Mar 2024

2/10 Terrible

MAHINTHAN

Disliked: Cleanliness, staff & service
Hotel was not as clean as it stated it would be. There was no room service. We stayed for 5 days and our room was only cleaned once after complaining to the front desk. They did not stock on toilet paper or towels. The room was very crowded as well. This hotel is not near to any of the beaches or tourist attractions but we still booked it hoping that we will enjoy the amenities of this hotel such as shutter service but that also was a scam. We had to pay $20 a day for parking. We will not stay at this hotel the next time.
Stayed 5 nights in Mar 2024

6/10 Okay

Paul D

Traveled with family
Disliked: Property conditions & facilities
A lot of construction
Stayed 1 night in Mar 2024

6/10 Okay

Michael, Stouffville

Liked: Cleanliness
We booked a one-bedroom suite with king and sofa bed, for two adults plus one teen. Upon arriving after a late flight, the front desk insisted we accept a studio with 2 queens and an unusable sofa bed, because we would be "more comfortable". Obviously they gave our suite to someone else. We ended up with a very uncomfortable stay. Upon complaining they gave us a small food voucher but we did not get the room we paid for.
Stayed 2 nights in Mar 2024

8/10 Good

Sandra

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff are very friendly offered a wheelchair to my husband help us to get to the room made sure that we are well thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Brennant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think everything was great! There was some just construction going on outside but that’s not a big deal
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced. The rooms were nice. The bed was very comfortable. The shower was also very good.
Stayed 1 night in Mar 2024

2/10 Terrible

Donald, corpus christi

Liked: Amenities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Taniya, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Dilnoza

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lack off English speaking staff.
Stayed 5 nights in Mar 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funerary for overnight
Stayed 1 night in Mar 2024

8/10 Good

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Clean, friendly staff. Awesome breakfast

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pretry good overall but the plumbing under the sink was leaking if we wanted to have the ice machine working in the fridge so water got all over the floor. The AC was really loud and seemed not be working very well.
Stayed 10 nights in Feb 2024

10/10 Excellent

LAWRENCE, LIBERTY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent time with family and friends staying here. Excellent hospitality
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kelly

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The biggest reason we stayed at this facility is because of the transport from the airport to the hotel and it was not available. Very upset!
Stayed 1 night in Feb 2024

10/10 Excellent

Chantell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. Raisa, at the front desk, exceeded my expectations for going above and beyond to help us. I have spent over 20 years in customer service myself, and know that it is difficult to come by that type of individual that is truly going the extra mile to provide everything you need and more! I can’t say enough about how wonderful she was in assisting our stay!
Stayed 1 night in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Thank you so much Chantell for reviewing your stay , we are very honored to have had you stay with us, we will congratulate Raisa on her outstanding work I'm sure she will be happy to hear about your review , we hope to see you soon !

10/10 Excellent

Chianti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Jan 2024
Response from Element Front Office team on Feb 19, 2024
Thank you so much chianti for stay with us we are happy to have exceeded your expectations

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building was nice Food sucked
Stayed 1 night in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Thank you Edward, for reviewing you stay, this helps us improve our service further

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed to learn when we arrived that the shuttle from the hotel to the cruise ship is no longer running. I called the hotel when I booked my room and was assured that there would be a shuttle for both the cruise and the local area.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

Jaynet, Victorville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and got settled in fast when i got therr
Stayed 1 night in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Thank you so much Jaynet, we are happy to hear that everything was of your liking

10/10 Excellent

Praveenkumar, New Albany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Dear Praveenkumar thank you so much for sharing your your stay with us !

6/10 Okay

Justin

Traveled with family
All good
Stayed 1 night in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Dear Justin thank you so much for reviewing your stay!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
The smell of this place is so relaxing , the breakfast is a legit breakfast pool isn’t exactly heated but a nice set up ! Will use element in future endeavours
Stayed 5 nights in Feb 2024
Response from Element Front Office team on Feb 19, 2024
Hello Jordan, thank you very much for commenting on your stay. We are very happy to know that you enjoyed your stay.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente , limpio , la habitación muy confortable y el desayuno muy bueno ! Me gusto todo !
Stayed 5 nights in Feb 2024
Response from Element Miami Airport on Feb 8, 2024
Muchas gracias Janet for compartir tu experiencia con nosotros!, no pone muy contentos el saber que todo fue de tu agrado, esperamos verte pronto

10/10 Excellent

Regina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All room have kitchen, thats is perfect, plus the included breakfast in the morning in the lobby area
Stayed 5 nights in Feb 2024
Response from Element Miami Airport on Feb 7, 2024
Thank you very much Regina for taking the time to review your stay, we are glad to know that you enjoyed the facilities and our breakfast, we hope to see you soon!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place.
Stayed 1 night in Feb 2024
Response from Element Miami Airport on Feb 7, 2024
Thank you very much Stuart for evaluating your stay with us, we are glad that everything was to your liking.

6/10 Okay

Penrhyn

Stayed 1 night in Feb 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Element Miami Airport on Feb 7, 2024
Than you so much alex for taking the time to review your stay with us we apreciate it !

8/10 Good

Jaynet, Victorville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff helped me and show me where to wash my clothes for visitors
Stayed 2 nights in Jan 2024
Response from Element Front Office team on Jan 29, 2024
Hello Jaynet we are happy to hear that you had a pleasant experience with us !

2/10 Terrible

Stephanie

Traveled with family and small children
Liked: Amenities
Did not have shuttle as stated on Expedia page
Stayed 1 night in Jan 2024

10/10 Excellent

PAULINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and breakfast. Staff are very friendly and helpful. Pool area is well kept with fire pit and lots of seating. Bar area is small but busy. Laundry is $4 per machine or more. Gym is big and new. Only downside is there are no restaurants in the area and the area is sketchy. I wouldn’t walk around at night. Rooms have a kitchenette so we ordered some groceries in. Overall experience was great. Miami has a lot of things to do and experience.
Response from Element Front Office team on Jan 28, 2024
Thank you so much Pauline for the review we do appreciate the feedback and we are very happy to hear that you had an amazing time with us!, hope to see you come back soon!

10/10 Excellent

Vernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean. Breakfast was big. Rooms were nice. But our bed was broken.
Stayed 1 night in Dec 2023
Response from Element Front Office team on Jan 27, 2024
Thank you Vernice for sharing your experience, we are glad the cleanliness and room were to your liking!, and we apologies for the inconvenience with the bed, this helps us further improve our service for our appreciated guest.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one very comfortable night but the room and its amenities would be perfect for a multi night stay. A very comfortable bed and the usual room appointments. But also had cooktop and microwave, full fridge, pans, dishes and utensils. Very nice stay!
Stayed 1 night in Jan 2024
Response from Element Front Office team on Jan 27, 2024
Than you Richard for the feedback we are exited to hear you enjoyed your stay with us and that the room and amenities were very much of your liking, we hope to see you come back visit us soon!

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

8/10 Good

Anne

Stayed 1 night in Jan 2024
Response from Element Miami Airport on Feb 7, 2024
Thank you very much Anne for reviewing your stay at our property, we appreciate your feedback, this helps us to further improve our service, please contact our email reserva+elementmiamiairport.com and tell us what exactly happened during your stay so we can move forward in help you

10/10 Excellent

asadbek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Element Front Office team on Jan 28, 2024
Thank you so much Asadbek for taking the time to review your stay with us and we are happy to hear everything was of your liking!

6/10 Okay

Robert

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We chose this hotel because it listed a restauraunt. What they have is a bar with tables. it took 34 minuites to get to the head of the line to order. 3 out of 8 dinner items weren't avaliable. what it arrived wan't close to picture. The food was prepared in their food pantry no real kitchen.it didn't come with the shreaded greens but did have a packet of unrefrigerated sour cream that was seperated and spoiled.
Stayed 1 night in Jan 2024
Response from Element Front Office team on Jan 28, 2024
Dear Robert we would like to thank you for your review, and we apologies for the inconvenience we will continue to do our best so that if you give us another chance we can fill your expectations and even exceed them!and again thank you for the review.