Ratings based on 410 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Winter break

Posted Feb 10, 2017
We stayed one night. Great place but unfortunately the shower in our bathroom wasn't too clean. We had light meal in restaurant which was good Breakfast good Airport shuttle good
Comment from Hotel Management
Feb 10, 2017 by HotelMgmt, Hotel Management
We thank you for staying with us and appreciate your feedback. Our goal is to always provide our guests with excellent service and we are happy to have had the pleasure of serving your needs. We look forward to your next visit with us at Element Miami International Airport.
3 out of 5
by A verified traveler from uk

Seriously needs a refurb

Posted Feb 6, 2017
Such a shame as it has the makings of a great hotel, but in need of a refurb, people expect better than this.
Comment from Hotel Management
Feb 7, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback regarding your recent stay with us. We certainly apologize that you were not fully impressed during your time here, and we will share your comments with our entire team. We hope you will allow us another opportunity in the future to completely surpass your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great stay

Posted Feb 6, 2017
Pros: The staff was fabulous both at the front desk, the room service and the restaurant. Great service thoughout
Cons: Nothing that I can think of at the moment
Location: It was centrally located, great little mall close by with transportation provided by the hotel. The shuttle service is great, thanks for that.
The hotel was in a great location. The best part was the staff, they went beyond to ensure that your wishes were carried out. The restaurant at the hotel was quick and the meals were delicious.
Comment from Hotel Management
Feb 7, 2017 by HotelMgmt, Hotel Management
Thank you for your wonderful five-star review of our hotel. We are thrilled that you have enjoyed your time with us. Your kind words for our team will be shared, and we look forward to welcoming you back again to Element Miami International Airport on your next visit to this beautiful city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Good choice near to the airport

Posted Jan 30, 2017
Not a very nice neighborhood but preety convenient yo reach the soporte fast. Very modern looking hotel
Comment from Hotel Management
Feb 1, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your experience during your recent visit at Element Miami International Airport. We are glad that you enjoyed your stay as well as our convenient location to the airport. We love that you appreciated our modern decor, and look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pretty great

Posted Jan 22, 2017
Some noise from taking-off planes in the room. Great internet speed, gym. Full kitchen
Comment from Hotel Management
Jan 24, 2017 by HotelMgmt, Hotel Management
Thank you for sharing the highlights of your stay at the Element Miami International Airport. We are thrilled you enjoyed our fantastic amenities, such as a full-service kitchen in your guest room, and it’s great that our location was convenient for doing so. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel 5 min from airport

Posted Jan 7, 2017
Excelent hotel. Great concept. Room was clean and comfortable. Bathroom is large and very clean. Everything looks new
Comment from Hotel Management
Jan 10, 2017 by HotelMgmt, Hotel Management
We appreciate your comments on your recent visit at our hotel. We are pleased to read that you had an all-around satisfying experience. We would love to welcome you back to Element Miami International Airport in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from rk

Posted Jan 2, 2017
It's a pleasant environment to stay. Staff's responses is good . Rooms are clean and neat . Well maintained.
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
Thank you, Kathi, for sharing your experience. We’re thrilled you had a comfortable stay with us. We look forward to welcoming you back to Element Miami International Airport the next time you are in the area.
2 out of 5
by A verified traveler from Kingston, Jamaica.

Nice place, terrible staff at the front desk.

Posted Dec 20, 2016
The staff at the front desk were extremely impolite and made it seem they were doing you a favour when communicating with guests. Although the facilities were decent, there are many other options that are in the same price range with much friendlier and more professional staff. I would not return, ever. I would not recommend this hotel to anyone nor would I have anything positive to say based on the he guest/staff interaction I received and witnessed.
Comment from Hotel Management
Dec 23, 2016 by HotelMgmt, Hotel Management
We are truly disappointed to read comments like yours. This is not the experience we expect for our guests and we apologize for any difficulties you may have experienced with our staff. Your feedback will be shared with our team, and we hope to have another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingston

A place to hang out

Posted Dec 14, 2016
Pros: The accommodation, location, lounge/dining area, free breakfast, free 24 hour coffee, kitchen-in-room
Cons: Parking charges due for third party bookings should be clearly stated and obvious to customer. Available coffee should be hot No smoking in doorways
Location: Near airport Near train and metro station
This is our second stay at the Element Hotel. It is an extremely comfortable hotel. The dining/lounge area is the main attraction. It Is comfortable for dining, watching tv, doing work or just hanging out. The second attractive feature is the in-room kitchen which facilitates meal preparation, or storage and re-heating of left overs, allowing healthy and budget-friendly options while traveling. The showers are spacious, the beds are comfortable, staff is friendly and helpful. Lots of options to work, in room or in lounge, free coffee (regular and decaf) available for those night owls, sometimes not too hot, but then there is coffee in the room. One thing to watch out for is the unexpected fairly exorbitant parking charge, when booking with Expedia. Apart from this, the Element is certainly a cool place to hang out when you are away from home.
Comment from Hotel Management
Dec 15, 2016 by HotelMgmt, Hotel Management
Thank you for your review. It makes me so happy that you have chosen to stay with us again during your travels. I am glad that you could enjoy our Relax evening reception as well as the comfort of your guest room. We cannot wait to see you again at Element Miami International Airport.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from NJ

Really great concept

Posted Dec 5, 2016
Pros: The breakfast was outstanding, and the rooms were very nicely appointed. The pool and outdoor fire pit were nice.
Cons: The service in the restaurant needs work.
Location: It's very close to the airport in a safe, gated area.
This place was great, and I love the concept of it being environmentally sound. The electronic shades are a nice touch, and it was great to have a full kitchen with all the necessary utensils. The bed was super comfortable, as well. The best part was the free breakfast, which was the best I'd had at any hotel, with smoothie shooters and egg white wraps. Delicious. The airport shuttle was great, too. My only complaints were that our room was not stocked with soap (there are dispensers for shampoo, etc. in the shower, but there was no bar soap for the sinks. Also, when we went to eat in the restaurant, we stood there as the waitress chatted with someone at a table without acknowledging us. There were empty, dirty tables in several places, so we asked if we could sit, and she and the bartender told us they had to clean one of the tables. She continued chatting for a few minutes, walked over to the bar and stood there for a minute, then finally started cleaning off one of the tables. That whole thing was a bit annoying, as we were starving and exhausted from a flight.
Comment from Hotel Management
Dec 7, 2016 by HotelMgmt, Hotel Management
Thank you for your recommendation. We are glad that you have enjoyed so many of our amenities, including our delicious healthy cuisine served at The Salon at Element. I will share your compliments to my Culinary team. We look forward to seeing you again here at Element Miami International Airport.