Ratings based on 1,329 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and price near to airport

Posted Jul 18, 2017
Great price and location near airport and center of city
Comment from Hotel Management
Jul 20, 2017 by HotelMgmt, Hotel Management
Thank you for your great review of your stay at The Element Miami International Airport. We are thrilled our fantastic location had such a positive impact on your overall experience. We can’t wait to welcome you back the next time your travels should bring you our way.
2 out of 5
by A verified traveler

Look into other hotels before you stay here.

Posted Jul 14, 2017
Cons: Customer service
I made reservations for one room for a family of four, making sure I had two beds on the bedroom. When I get there, no rooms with two beds were available, we all four had to sleep in one bed, “What a nightmare”. Employees at the front desk are just there for the Pay Check, nothing else, no efforts to provide a decent customer service. The hotel is located on an industrial Area and they even make you pay $20.00 per night for parking. Instead of just having your credit card on filed “in case something happens” they will charge you $50.00 to your credit card and if everything goes well with your stay, they reimburse the money back to your card in 3 days. Because the hotel is into “Helping the Planet Theme” they only change your bed linens twice a week and I don’t think they vacuum “To save the Planet”, room was not clean enough. Overall, make sure you look into other hotels before you stay here.
Comment from Hotel Management
Jul 18, 2017 by HotelMgmt, Hotel Management
Customer service is the most important aspect of a hotel, so we will address all of your concerns with our team. We sincerely apologize that you did not receive excellent service you anticipated. Thank you for sharing your comments and feedback. We hope to have an opportunity to regain your trust.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

AWESOME HOTEL

Posted Jul 2, 2017
Pros: I loved everything.
Cons: Improvement is always necessary, but so far this hotel has it down packed.
Location: Extremely close to the hotel, and no need to worry about getting around the hotel shuttle provides that service withinin a 3 mile radius.
This was my first stay in Miami and my first stay in a hotel and I can comfortably say that I had a truly relaxing and enjoyable experience at Element. I have told my friends and family and at least two people have already booked with the hotel. I totally enjoyed my stay and the next time I travel as long as there is an Element in the area I WILL be staying at this hotel.
Comment from Hotel Management
Jul 4, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your feedback, and I appreciate your kind compliments for our courteous staff. We are thrilled that you could enjoy so much during your time here, and would love to welcome you back to Element Miami International Airport for another exceptional stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

Nice and affordable hotel less than 10 minutes fro

Posted Jun 6, 2017
I am a repeat guest to this hotel and would recommend without reservation. The staff is always helpful, friendly and very approachable. Lovely bathroom and kitchenette area. Everything was excellent.
Comment from Hotel Management
Jul 16, 2017 by HotelMgmt, Hotel Management
Thank you very much for the compliments you've expressed within your review of the Element Miami International Airport. We're delighted to know that you enjoyed your stay and that our facilities, staff and location exceeded your expectations. It would be our pleasure to welcome you back very soon.
3 out of 5
by A verified traveler from La Quinta CA

Airport Hotel in an Industrial Area

Posted May 26, 2017
Pros: Nothing
Cons: Everything
Location: As above.
I'm not hung up on being in a toney location for one night while making travel connections but this place is over the top. While close to MIA airport, this hotel is literally in the middle of an old industrial park. Across the narrow street is the vehicle maintenance yard for one of the airline catering companies. At the end of the block is a boat yard specializing in refits. Incredibly enough, there are two additional boutique style hotels currently under construction on the same block! Not a pleasant environment for an evening sightseeing walk. The only food available close by is the hotel's restaurant offering a limited menu. It also offers breakfast which is not note worthy.
Comment from Hotel Management
May 31, 2017 by HotelMgmt, Hotel Management
As a seasoned traveler, we appreciate you taking the time to share feedback from your recent stay. Many of our guests love our property and location, we regret to learn this wasn't ideal for your visit. Our goal is to provide an inviting and comfortable ambiance creating the ideal home away from home; we deeply regret to learn we didn't quite live up to your expectations. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Ideally located for us .

Posted May 13, 2017
Looked a bit back street , surprised at premises and experience. Would stay again .
Comment from Hotel Management
May 16, 2017 by HotelMgmt, Hotel Management
We’re excited to read you had a wonderful experience and that you thoroughly enjoyed your stay at Element Miami International Airport. It was our pleasure to provide the comfort and service you needed for this visit to the area. We can’t wait to welcome you back again!
3 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

good location near airport

Posted May 6, 2017
Pros: location, breakfast
Cons: rug in hall way old and somewhat dirty. couches in room old and worn (hotel appears to be in process of replacing
used for stay over near airport. good for this service
Comment from Hotel Management
May 9, 2017 by HotelMgmt, Hotel Management
It was certainly our pleasure to have you stay with us, Tom. Thank you for your review. Your feedback regarding your guest room, and hallway will be shared with our team. Everyone at the Element Miami International Airport looks forward to welcoming you back again for your next visit to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Nice modern hotel

Posted May 3, 2017
The hotel was very nice and modern. The breakfast was decent and different than normal complimentary hotel breakfast with egg wraps. The room was very clean and comfortable. The staff was very friendly and helpful.
Comment from Hotel Management
May 4, 2017 by HotelMgmt, Hotel Management
It sounds like there was a lot to enjoy on your stay with us at Element Miami International Airport! We’re glad that our location, dining options, and outstanding service all put your experience over the top and we hope you’ll be back soon. Your comments on your stay are greatly appreciated.
3 out of 5
by A verified traveler

Posted Apr 27, 2017
The floors in the room ans hallways were always dirty. The sofa was also dirty and stained.
Comment from Hotel Management
Apr 29, 2017 by HotelMgmt, Hotel Management
We’d like to apologize for letting you down on your recent stay with us. Cleanliness of our accommodations and comfort of our guests are such high priorities for us, and we wish we had met your expectations. We shared your feedback with our team, and appreciate you bringing this to our attention.
5 out of 5
by Tiffany

Great hotel... Not so awesome neighborhood

Posted Apr 22, 2017 on Hotels
Just know that there is a strip club called the Booby Trap right around the corner where a shooting occurred right after we checked out. It's unfortunate because the hotel experience was perfection! Absolutely beautiful hotel with very well done rooms.