Perhaps Worst Embassy Suites, We Agreed
Posted Feb 20, 2017
Elevator malfunctioned twice; stranger aboard during 2nd malfunction said it had happened to her (too) previously & called this the worst Embassy Suites. Elevator would go no lower than 2nd floor. Staffer below me at front desk responded to my calls for direction by mutely pointing at her phone, so I dashed to stairs. They led only to pitch darkness, then grotto on one side and emergency-warning door on other -- thank goodness for smart phone flashlight (this lack of illumination ok with fire code?) Screaming, stomping party above my room and guests wandering lobby with cups of booze (thought I had booked a business hotel). Can't blame hotel for trains rumbling by in middle of night, but they kept up my colleague in another room. Dry cleaning not brought to room. Gift shop demanded ID to use credit card to buy sodas (due, she said, to fraudsters frequenting shop). Finally checked out and dashed for airport, but parking lot gate would not open for ticket it had issued me before. Had to return to hotel to learn it required a room key (on check out!) Would have been nice to know that in advance. My client laughed at me for booking this hotel.