Exterior

Reviews of Embassy Suites by Hilton Miami International Airport

3.5 out of 5
Embassy Suites by Hilton Miami International Airport
3974 NW South River Drive, Miami, FL

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 715 reviews" "
Rating 8 - Good. 143 out of 715 reviews" "
Rating 6 - Okay. 93 out of 715 reviews" "
Rating 4 - Poor. 62 out of 715 reviews" "
Rating 2 - Terrible. 78 out of 715 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Birgit, Spokane Valley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room. Close to airport and free shuttle to and from airport is very nice. Complimentary breakfast is delicious. Pool is great. We enjoyed our stay and would recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Thank you for your review, Birgit! We are happy to know that you enjoyed your clean and comfortable room, and that our location was convenient for you. It’s also great to know that you enjoyed our complimentary breakfast and pool. We appreciate your recommendation, and we hope to welcome you back again soon.

10/10 Excellent

shurquanda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff kept following my family asking did we have a room here. When I asked the front desk why they did that I was told They have a lot of people come to the hotel to eat breakfast and access the pool who don’t have rooms here. I told her it was confrontational for them to do that and all she said was she understands. A staff member also confronted my 11 year old when he was leaving the pool to go inside and asked if he had a key. With all the human trafficking going on in the world today no one should be confronting children in this manner.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Thank you for your review, Shurquanda. We apologize for any inconvenience or discomfort caused during your stay. Our team aims to ensure the safety and security of all our guests, but we understand that the approach could have been more tactful. Your feedback is valuable, and we will address this matter internally to ensure a more guest-friendly approach in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 Poor

Chris

Traveled with partner
Disliked: Staff & service
The front desk attendant seemed upset to have to check me in. She didn't make eye contact or smile...not even once. I reserved a king suite but was told those weren't available. What's the point of the reservation? $25 self parking cost when you're staying at the property is pretty ridiculous. Bartender is super pleasant and the bar was pretty lively.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for your review, Chris. We're deeply sorry to hear about your disappointing experience during check-in. Providing exceptional service is our top priority, and it's concerning to hear that we fell short of your expectations. We apologize for any inconvenience regarding the room reservation and parking fees. Your feedback is invaluable, and we'll use it to address areas of improvement. On a positive note, we're glad to hear that you enjoyed the lively atmosphere at our bar and the pleasant service from our bartender. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property convenient for airport and cruise port
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Thank you for your review, Allison. We are glad to hear that you found the property to be nice and convenient for the airport and cruise port. If you have any specific feedback about how we can further improve, please reach out to us. We hope to welcome you back again in the future for an even better experience.

10/10 Excellent

Felisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about embassy I will never stay anywhere else Hilton is definitely the stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
We're thrilled to hear that you had such a wonderful experience with us, Felisha! Thank you for your kind words and for choosing us as your preferred place to stay. We're dedicated to providing exceptional service and ensuring that every guest has a memorable stay. We look forward to welcoming you back for many more enjoyable visits in the future!

10/10 Excellent

CLARISSA

Liked: Cleanliness, staff & service, amenities
Great location. Nice rooms.. love the evening reception and full breakfast!!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for your review, Clarissa! We are delighted to hear that you enjoyed our location, nice rooms, the evening reception, and our full breakfast. We appreciate your positive comments and look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Isam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too many planes taking off… and noisy train
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for your wonderful rating, Isam. We are sorry for any inconvenience caused by the noise of the nearby airport and trains. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Dorrel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean The staff are very helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for your review, Dorrel! We are thrilled to hear that you enjoyed your stay, and found our property to be clean, and our staff to be very helpful. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Picked us up at airport very good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for your review, Donald! We're thrilled to hear that you had a positive experience with our airport pickup service! Thank you for choosing us for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jeroen van

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. 15 minute Uber to downtown, to the dolphin mall and all the great spots. The free airport shuttle service is nice. The room is nice and fitted the 5 of us, 2 adults and 3 small kids. The foldout couch was alright for sleeping. The breakfast was nice and there were plenty of options. Definitely would visit again!
Stayed 10 nights in Apr 2024
Response from Customer service on Apr 22, 2024
We're delighted to hear that you had a great experience with us, Jeroen Van! Our convenient location and free airport shuttle service aim to make your stay as seamless as possible, so we're glad you found them helpful. It's fantastic to hear that your room comfortably accommodated your family, and we're pleased that you found the foldout couch suitable for sleeping. Thank you for choosing to stay with us, and we look forward to welcoming you back for another visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Was able to get early check in and swim in the pool before the check in. Stored our luggage for us while we waited to check in.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Thank you for your perfect rating, Melissa! It's great to hear that you were able to enjoy an early check-in and take a swim in the pool while waiting! Storing your luggage for you is just one way we strive to make your stay as convenient and enjoyable as possible. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Allen....the Jamaican lady was very warm, kind and professional. Check in was smooth, bar energy was great!!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for choosing us, Melissa! We're delighted to hear that Allen provided you with exceptional service during your stay! Thank you for your kind words, and we hope to welcome you back for another fantastic stay soon!

10/10 Excellent

Dionne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the clean space and amenities.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Thank you for your review, Dionne! We are delighted to hear that you enjoyed the clean space and amenities. Its wonderful to see your perfect rating and to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for your excellent review, Jean! We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Excellent

james

Traveled with partner
Liked: Amenities
Very helpful and friendly, spacious and clean
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for taking the time to leave us a 5-star review, James! We're thrilled to hear that you found our team to be helpful and friendly, and that you enjoyed our spacious and clean accommodations. Providing excellent service and comfortable accommodations is our top priority, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Andretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My birthday weekend! I stayed the night before my cruise! I enjoyed the cocktail hour and sat by the pool afterwards, everything was peaceful, and the people were welcoming! The breakfast had a wide variety and the omelette station was a plus! And to top it off they had transportation to the port for a reasonable fee!
Stayed 1 night in Mar 2024
Response from Customer service on Apr 16, 2024
Thank you so much for choosing us for your birthday celebration, Andretta! We are thrilled to hear that you enjoyed the cocktail hour, pool area, service staff, and breakfast. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Excellent

Rosemary, Hammond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was impressed with shuttle to hotel and also to the cruise port. Comp breakfast a plus!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Thank you for choosing us, Rosemary! We are thrilled to hear that you were impressed with our shuttle service and that you enjoyed our delicious complimentary breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 Excellent

Willie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need to be up dated
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 16, 2024
Thank you for your perfect rating, Willie! We’re glad to know that you enjoyed your stay. We take your feedback about updates seriously and will use it to improve. We hope to welcome you back again soon for an even better experience.

10/10 Excellent

Nia-Imani

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently close to the airport
Stayed 1 night in Apr 2024
Response from Customer service on Apr 16, 2024
Thank you for choosing us, Nia-Imani. We are thrilled to hear that the hotel is conveniently located for you. It’s great to know that you enjoy your stay. We hope to welcome you back again soon for an equally satisfying experience.

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean rooms excellent breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 15, 2024
Thank you for choosing us, Debbie. We are thrilled to know that you enjoyed our great customer service, clean rooms, and excellent breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 Excellent

Birgit, Spokane Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Thank you for your rating, Birgit! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a vacation package with a red eye flight and when I arrived early morning to my hotel I had to pay an additional fee to check in. It was inconvenient and should have been included in the original pricing. I ran the risk of not even having the room available which if it’s part of the package then it should be.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for sharing your feedback with us, Erika. We apologize for any inconvenience caused by the additional fee for early check-in. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with a more seamless experience.

6/10 Okay

Janessa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for your review, Janessa. We’re sorry to see that your experience with us fell short of our high standards. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 Excellent

Edwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, good dining experience, just be prepared to pay for parking. Overall i would stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for your positive review, Edwyn! We're delighted to hear that you had a great experience with us and enjoyed our dining options. We appreciate your feedback regarding the parking fees, and we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're glad to hear that you would stay with us again. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Jimmie

Liked: Cleanliness, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for your perfect rating, Jimmie! We are delighted to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

6/10 Okay

Jeff, Thornhill

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very close to the airport. Rooms outdated Beds are terrible. 10th floor extremely noisy Too crowded Expensive restaurant
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for sharing your feedback with us, Jeff. We appreciate your comments regarding our proximity to the airport, but we regret that your experience fell short of your expectations. We apologize for any inconvenience you experienced. Your feedback is valuable, and we will use it to address these concerns and make improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

2/10 Terrible

Samm

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was very unpleasant.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Thank you for your review, Samm. We are sorry to hear about your interaction with our front desk staff. We assure you that we take this matter seriously, and will look into the situation in order to ensure that it does not occur again. It is our goal to make every one of our guests feel welcome, and to provide the highest level of service, and we apologize that this was not the case with you. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant overnight stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Thank you for taking the time to leave a review, John. We’re glad to know that you had a pleasant overnight stay. If you have feedback about how we can earn that final star, please let us know. We hope to welcome you back again in the future for an even better experience.

4/10 Poor

Gautam, Flemington

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was rude and sid not care at all for the guest.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Thank you for your review, Gautam. We would like to apologize for what you experienced during your stay. It is our goal to provide the highest level of quality and service to all of our guests, and we are sorry you felt uncared for. Rest assured that we will take your feedback and use it to improve. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 Excellent

Samm

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for your high rating, Samm! We are delighted to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 Good

Geert-Jan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
suites are good, in our room we had some difficulties with the noice of the fan of the cooling/ventliation system ( at night time a little bit too noizy. the rest was good
Stayed 2 nights in Apr 2024
Response from Customer service on Apr 10, 2024
Thank you for taking the time to share your feedback with us, Geert-Jan. We're delighted to hear that you enjoyed our suites overall. However, we sincerely apologize for the inconvenience caused by the noise from the cooling/ventilation system in your room. Providing a peaceful and comfortable environment is important to us, and we regret that we fell short in this aspect during your stay. Your comments are invaluable to us, and we will address the issue to ensure that future guests have a more restful experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Thank you for your rating, Yolanda. We are glad to see that your overall experience was positive. However, if you have specific feedback about how we can further improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an even better experience.

10/10 Excellent

HEUNG SOON

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Thank you for your positive feedback, Heung Soo ! We are thrilled to hear that you found your room exceptionally clean during your stay. Providing a comfortable and clean environment is a top priority for us, and we are delighted that we met your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another five-star experience in the future.

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
We sincerely apologize that your experience with us did not meet your expectations, Robert. We are committed to providing exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short during your stay. Your feedback is invaluable to us, and we will use it to improve and ensure that future guests have a more enjoyable experience. If there are specific areas where we can address your concerns, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.

6/10 Okay

Bettyleivis

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Bed sheets had holes in them. No refreshments in the fridge. Only two bottled waters for 4.50 each.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Thank you for leaving a review, Bettyleivis. We are sorry about the inconveniences you experienced with the sheets and refreshments. We take your feedback seriously, and will use it to improve. We hope to have another opportunity to welcome you back and regain your trust by providing you with the excellent experience that you deserve.

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with very large rooms and clean facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for choosing us, Brooke! We’re thrilled to hear that you enjoyed our beautiful property, large rooms, and clean facilities. It was our pleasure to welcome you, and we hope to have another opportunity to serve you again soon.

4/10 Poor

Karl Heinz

Liked: Cleanliness, property conditions & facilities
Room wasn’t ready for over 2 hours. Had to wait in the lobby with bags and all. Front desk staff were Optus about the process. The shuttle to the airport was PACKED. One shuttle for the entire time we waited at the airport. The shuttle driver didn’t wait for anyone to sit. Elderly passengers had no time to sit and a few almost fell down. Not enough seats and everyone was crammed into the shuttle. What’s worse, is he was asking everyone to “not forget to tip the driver”…. Won’t be coming back.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for your feedback, Karl Heinz. We are disappointed to hear about your experience with us. We apologize for any inconvenience caused by the check-in process and the situation with our shuttle service. We take your feedback seriously, and will use it to improve. We hope to have another opportunity to regain your trust, and provide you with the excellent experience that you deserve in the future.

10/10 Excellent

carlos i

Liked: Cleanliness, staff & service, property conditions & facilities
the lady who took care of my was excellent, the breakfast was excellent
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for your positive review, Carlos! We are thrilled to see your high rating and to know that you enjoyed our excellent customer service and breakfast. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 Excellent

Sharee

Traveled with partner
Everyone has been so kind! Monica at the front desk is five star service!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for your positive review, Sharee! We are delighted to hear that our staff was kind, and that Monica at the front desk went above and beyond to provide a high level of service. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Robyn, newark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before a cruise. Free airport shuttle pickup which was hardly any wait. Our room wasn’t ready because we arrived around 10am but we were able to leave our bags and was texted maybe 2 hrs later that we could check in which was great. Thankfully we stayed on site while we waited and ate and lounged by the pool. In the evening they have a free happy hour. We had 8 drink tix! Some snacks were provided as well. The restaurant on site is delicious with huge salads and strong drinks! Room was excellent, clean and great water pressure. The next morning the cruise shuttle took us for $12/pp cheaper than an Uber. Very pleased with our stay. Will definitely recommend and stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Thank you for sharing your positive experience with us, Robyn! We're delighted to hear that you enjoyed your stay before your cruise. It's wonderful to know that our amenities, including the free airport shuttle, happy hour, and on-site restaurant, added to your overall satisfaction. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Laura

Traveled with partner, Traveled with family
Disliked: Amenities
Breakfast was busy and got cold. Tables were hard to find and rarely clean. Quality of breakfast was not typical of Embassy.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
We appreciate your feedback regarding your recent stay with us, Laura. We apologize for the inconvenience you experienced during breakfast. Your comments will be shared with our breakfast staff to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

6/10 Okay

ANAMARIA, BOGOTA

Liked: Cleanliness
Conveniently close to airport but inconveniently noisy therefore. Suite is well appointed with a comfortable double sofa bed for additional guest. 305 Grill is not bad. $24 parking per night per car is excessive.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Thank you for sharing your feedback with us Anamaria. We're glad to hear that you found us conveniently located and that you appreciated the comfort of our suites. We'll take note of your concerns regarding noise levels and parking fees to see how we can improve in these areas. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Yailenys, bradenton

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 24, 2024
Thank you for your five star rating, Yailenys. We are glad to know that you enjoyed your stay. It was our pleasure to serve you and we look forward to welcoming you back in the future.

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Thank you for your perfect rating, Lazaro! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Thank you for your perfect rating, Brenda! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 Terrible

EBONY

Traveled with family and small children
Beautiful property!! Close location to the airport!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 2, 2024
Thank you for your review, Ebony. We’re glad to hear that you enjoy the beautiful property and our proximity to the airport. Your satisfaction is our top priority, and we apologize for falling short of your expectations. We would appreciate it if you could provide more details about your stay so we can address your concerns appropriately and ensure improvements are made. Please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make things right.

6/10 Okay

Amy

We never got to stay here due to our flight being delayed
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Thank you for choosing us, Amy. We're sorry to hear about your disrupted travel plans. We understand how frustrating flight delays can be, especially when they impact your accommodations. If there's anything we can assist you with or if you'd like to discuss your reservation further, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to welcome you in the future under better circumstances.

10/10 Excellent

Dirien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really modern, great areas to socialize and the breakfast is really good!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Thank you for your positive feedback, Dirien! We're delighted to hear that you enjoyed our modern facilities, social areas, and breakfast offerings. Your satisfaction is our priority, and we're thrilled that you had a great experience with us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Ramesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Customer service on Apr 2, 2024
Thank you for your review, Ramesh! We’re thrilled to know that you enjoyed your time with us, and that you appreciated our excellent customer service. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Excellent

Ivonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice bedroom. Good breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for your review, Ivonne, we are good to hear that you enjoyed your clean and nice bedroom. It’s also great to know that you enjoyed our complementary breakfast. It was a pleasure to welcome you, and we hope to do so again soon.