Nothing Like The Pictures
Posted Jan 12, 2017
This place is run down, nothing like the pictures. The room was small and the shower was broken. You could here every noise that happened outside the room, it sounded like there were no windows. The elevator was scary to say the least. When front desk was confronted on the situation and that they no longer wanted to stay at this hotel, they didn't care, said there was no was they were refunding that night, even though they were only there for a couple of hours. They did refund 2nd and 3rd night. This is absolutely unacceptable, they did even offer any kind of discounted rate, change of rooms, parking com pension, nothing. I don't know how this hotel is still operating based on their customer service and their quality of hotel. This was suppose to be their honeymoon, but clearly this hotel didn't care.
However I must say that the next two nights at the Holiday Inn Express in Miami, treated them much better, upgraded to Jacuzzi Suite at no charge, since it was their honeymoon, and because of all the issues they had at ESSEX HOUSE BY CLEVELANDER. Holiday Inn Express, put ESSEX HOUSE BY CLEAVELANDER to SHAME!! DON'T STAY HERE IT"S A WASTE OF YOUR MONEY!!