Dear Jorge, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we are committed to addressing them with the relevant departments. We hope you will give us another chance to show you that we are committed to providing a great experience to all our guests.Sincerely,Hotel Management

Dear Jamaurius, We sincerely apologize for the experience you had during your visit. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is concerning, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. We hope you will consider revisiting us so we can demonstrate the exceptional experience we are known for.Sincerely, Hotel Management

Dear Melanie, We acknowledge the significance of an operational refrigerator and deeply regret our inability to provide you with a fully functional one. Please rest assured that we are doing everything possible to resolve the issue quickly and efficiently. Thank you for bringing this matter to our attention, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management

Dear Jessy, Thank you for choosing us and sharing your experience with us. It is disheartening to hear about the cleanliness issues and the discrepancy with your room reservation. Please know that your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused to you and your family. We understand the frustration this situation may have caused and assure you that we take your feedback seriously. We will investigate the matter further and work diligently to ensure such issues do not recur in the future. We appreciate your honesty and hope you will consider giving us another chance to provide you with a more seamless and enjoyable stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Tracy, Thank you for your review. We sincerely apologize for the multitude of issues you experienced during your stay. This does not reflect the standards we strive to maintain. Rest assured, we are addressing each concern with our housekeeping and maintenance teams to ensure such incidents are not repeated. Your feedback is invaluable, and we are committed to improving our services. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Sincerely,Hotel Management

Dear Ricardo, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding your reservation. This situation falls short of our commitment to providing excellent service. We will address these issues with our team and ensure a better experience in the future. We recommend contacting the third party from which you make the booking for any concerns with billing issues. However, please let us know if you need further assistance. We understand your disappointment, and we regret any inconvenience. We would appreciate your giving us another chance to provide a better experience. Sincerely,Hotel Management

Dear Tonya, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Ellen, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Roger, We apologize for your negative experience during this visit. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a typical event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

Dear Elizabeth, Thank you for sharing your candid feedback. We apologize for not meeting your expectations regarding our grab-and-go breakfast and for any inconvenience caused. Your comments will be shared with the relevant teams for enhancement. It's important to note that, as an extended stay establishment, we conduct weekly cleaning to respect our guests' privacy. However, we aim to provide all our guests with a clean and comfortable stay. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Vickie, Thank you for staying with us. We apologize for not meeting your expectations and regret that you faced various problems during your stay. We take your feedback seriously and appreciate you for letting us know about your concerns. We aim to provide every guest with a relaxing, clean, and comfortable stay. Therefore, we hope you will revisit; we would love for you to experience our hotel as you should have this time. Thanks again for being our guest, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Dennis M, Thank you for taking the time to review your stay. We are glad you found our hotel clean and that our front desk staff, especially Pablo, was helpful. Your compliments are appreciated, and we will relay this to him and our entire team. Moreover, we value your observations about the shower as we continually strive to enhance our guest's experience. We hope you will allow us another opportunity to host your visit the next time your travel brings you back to Blue Lagoon.Sincerely,Hotel Management

Dear Jose, We're sorry to hear about your less-than-satisfactory experience. Your feedback is crucial, and we value your perspective. We strive to provide a positive experience for all our guests and appreciate your input as it guides us in making improvements. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

Dear Lara, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Joshua, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Roeplal Wishal, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear EDWARD, Thank you for your review of our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Additionally, we regret the unsatisfactory service you received from our associates. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We eagerly look forward to serving you again and providing you with an even better experience.Sincerely,Hotel Management

Dear Gilbert, We're delighted to hear that Extended Stay America was perfect for your stay. Your positive feedback and mention of the value are greatly appreciated. We aim to provide excellent experiences at an affordable price. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Boua, Thank you for taking the time to share your valuable comments about your recent visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff. We appreciate your patience and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

Dear Johannys, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your bathroom, and we sincerely apologize for not meeting your expectations. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Olga, We regret to hear about your grandson's health situation and understand the importance of a refund under such circumstances. We empathize with your concern and would like to assist you promptly. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However, if further assistance is needed, please feel free to contact us. Your satisfaction is our priority, and we hope for a swift resolution and to ensure a positive experience with us in the future. Your feedback is valuable, and we appreciate your understanding. Sincerely,Hotel Management

Dear Sheik, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear PAOLO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Rocio, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Dr. Gregory, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Yoel, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We take the security and comfort of our guests very seriously, so we are sorry this happened during your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management