Ratings based on 1,113 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from new york ny

Bad experience

Posted Sep 21, 2016
Room is old and run down. Microwave is rust and even though I paid for an upgrade I was put in a room under the stairs with two trash cans right in front of my door. When I called to complain the front desk guy said that was all they had and when I asked to talk to the manager he said you booked thru Expedia call them. I called and canceled my reservation and got a refund. Slept only the first night there because I arrived 2am. Not recommended
Comment from Hotel Management
Sep 24, 2016 by GM, Hotel Management
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, General Manager
4 out of 5
by A verified traveler from MD

It was nice

Posted Sep 20, 2016
It was nice, a little noisy and, it didn't have a trash can! Besides that it was ok
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Miami - Airport - Blue Lagoon for your stay. We are glad your overall stay was enjoyable and that you were satisfied with all that we offer. Your feedback is appreciated, and we hope you will visit us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Good hotel for regular business stay only

Posted Aug 29, 2016
This hotel was not what I expected. It was clean and did offer a kitchenette although the pots, pans, cups, plates, and utensils were not in the room upon arrival. You need to ask for them at the front desk. House keeping is non existent if you're staying less than 8 days and even then it's only 1 X a week!!!!! To get clean towels you need to exchange your dirty ones at the front desk. It was ridiculous. Staff was nice and let me check in ear8 due to flight change. Location is right near the airport but nothing else worth noting is around the area.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
by A verified traveler from C

Convenient but "Cheap" hotel - no basic amenties

Posted Aug 27, 2016
Extended Stay used to be better than this. The standard has dropped wspecially at this one. Very convenient because timid close to the airport but there are few things there. Even to print an itinerary at the front desk was impossible. Location is probably the best attribute.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by A verified traveler

Economic and good

Posted Aug 26, 2016
For long stay is good Regular wifi and free parking
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Miami - Airport - Blue Lagoon. We are glad that you liked the great value we offer for the price and all the complimentary features that we have to offer. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Accueillant parking gratuit

Posted Aug 21, 2016
Bon rapport qualité prix mais quelques problèmes de tuyauterie... Personnel aimable souriant et disponible
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thanks for choosing to stay at Extended Stay America Miami - Airport - Blue Lagoon. It’s good to read you not only enjoyed our excellent service, but you found us to be a great value. However, we are sorry for the maintenance issue you encountered and for the inconvenience it caused. I have shared your concern with the respective team so that they can fix the issue immediately. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
3 out of 5
by A verified traveler from Nottingham. U.K

Last minute booking.

Posted Aug 12, 2016
Pros: Air conditioning. Friendly girl at front desk. (Gentleman, when we checked in, was not)
Cons: See above.
Location: Over night stay only, due to cancelled flight.
We had our flight cancelled due to bad weather and needed some where to stay the night. Expedia booked this hotel (more like a Motel) last minute for us. We were there for a short time. Comfortable hotel, but sadly found the room disappointing: Carpet needed replacing: very shabby. Out dated furniture. Found hairs on bed linen. Would not recommend.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We will also share your feedback with our housekeeping department to make sure proper cleanliness standards are maintained. We appreciate your business and hope you will make plans to stay with us again soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Fijn hotel voor aankomst

Posted Aug 10, 2016
Foto's en omschrijving van Expedia voldoen aan de realiteit. Fijn en goed hotel voor de prijs.
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America Miami - Airport - Blue Lagoon. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice remarks from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 1, 2016
More of a Motel not a hotel. There is no lobby. there is nothing to do in the area. It is not a great place to stay for short term.
Comment from Hotel Management
Aug 1, 2016 by General Manager, Hotel Management
We do wish your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed. We value feedback such as this and we thank you for taking a moment to post your review. Hopefully you will stay with us again so we can provide you with a much better stay. General Manager
1 out of 5
by A verified traveler

Posted Jun 22, 2016 on Hotels
Comment from Hotel Management
Jun 24, 2016 by Manager, Hotel Management
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. It is unclear how we did not meet your expectations, our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager