Ratings based on 1,198 Verified Reviews

3.5 out of 5
70% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great price

Posted Jul 15, 2017
Stayed about 3 weeks at this hotel and it was honestly the best deal around. The hotel was clean, the staff was super accommodating and parking was good. The staff really cares about customer service, any small issue I had they quickly delt with.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
It was a pleasure hosting you at Extended Stay America - Miami - Airport - Blue Lagoon. We strive to provide an exceptional experience to all our guests, and your feedback serves as an encouragement for us. We look forward to impressing you again on your next trip to this area. Sincerely, General Manager
1 out of 5
by A verified traveler from PR

Nasty

Posted Jul 13, 2017
Stay away from this hotel!! Non smoking rooms dont exist.. dirty bathrooms and noisy outside.. will never come back..
Comment from Hotel Management
Jul 15, 2017 by General Manager , Hotel Management
Slic, our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. Please accept our apologies for the difficulties you had while here. Steps within our department heads are already underway to make sure the issues you identified are rectified. I hope you will consider giving us another opportunity to provide you with a better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

It is not what they advertise.

Posted Jul 13, 2017
The hotel room were not really clean, dirty towels, no elevator, etc. I stayed there because they advertised free breakfast. I got a surprise in the morning, they offered me coffee and a muffin.( That's it). No real breakfast.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
We are sorry our facilities did not meet your expectations. Your comments about the breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a chance to impress you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel

Posted May 26, 2017
Cons: Breakfast
Great hotel near beach. Great hotel near beach. Great hotel near beach. Great hotel near beach.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Praveen, thank you for choosing to stay at Extended Stay America - Miami - Airport - Blue Lagoon. It’s our pleasure knowing you loved our location which was perfect for your needs and enjoyed being with us. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

Convenient location

Posted May 22, 2017
Pros: Location
Cons: Larger variety of products at vending machines
Location: No comments
Excellent hotel if you wish to stay close to the airport with easy access with very comfortable rooms
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Pablo, thank you for choosing Extended Stay America - Miami - Airport - Blue Lagoon. We are delighted to read you liked our location close to the airport and you had a comfortable stay with us. Thanks again for recommending us, and we look forward to your next visit soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted May 17, 2017
good attention at front desk. The breakfast = coffee and muffin
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Riky, thank you for staying with us and sharing your comments. We are glad you liked our attentive associates and that our breakfast offerings were to your satisfaction. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Roaches are found in the room

Posted May 13, 2017
Roaches are found in the room and room service I done once a week only
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada when I get home lol

Great place.

Posted Apr 8, 2017
Arrived late got free upgrade. Staff friendly and efficient. Only problem was that the fridge was a little noisy. Mentioned it when checking out and the staff was appreciative of heads up and said that they would get someone to fix it right away.
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Rick, thanks for being our guest. We are delighted our service lived up to the expectations you have of Extended Stay America - Miami - Airport - Blue Lagoon. We invite you to stay with us again the next time you visit you are in our area. Sincerely, General Manager
2 out of 5
by A verified traveler

Insufficient amenities.

Posted Mar 12, 2017
Not horrible but will probably not return. No coffee makers. Funny smell. Mosquito bites.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home, so that's why our amenities are available upon request at the front desk. We are also sorry for any other inconvenience caused while you were here. We hope you will consider giving us another opportunity to make it up to you on a future visit. Sincerely, General Manager
4 out of 5
by GINA

Convenient location

Posted Mar 6, 2017 on Hotels
Great service & promp staff. Very nice location
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Many thanks for taking time to review your stay at Extended Stay America - Miami - Airport - Blue Lagoon. It's great to read you enjoyed your visit and that our location and service were to your satisfaction. It was a pleasure having you as our guest, and we hope to see you again. Sincerely, General Manager