Ratings based on 953 Verified Reviews

3.7 out of 5
77% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from baltimore

blah

Posted May 2, 2017
Pros: the bed was comfy
Cons: cleanliness
Location: middle of nowhere
coming into the stay, i knew it would not be the best. upon checking in, it was a easy process. it is in the middle of nowhere but we used lyft to MACC. They have a major ant problem that caused an issue for me and my stay. A worker was supposed to clean the ants and didnt, which turned into a bigger issue that was later handled. The cleanliness could be better. There were long brown hairs in the fridge and in the bathroom which is not cool. There were white spots on the couch, i could not make out what they were nor was I curious too. Lastly they either do a fake cleaning or dont do it at all, they had cup rings still on the counter when we checked in.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Thank you for your candid evaluation. We are sorry we failed to provide you the clean suite you expected from us. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experience will exceed the high standards from our brand the next time you stay with us. Sincerely, General Manager
3 out of 5
by A verified traveler

Disappointed

Posted Apr 20, 2017
Both rooms in our group had to be changed. One room smelled of cigarette smoke and one bed had a wet spot in the middle. Staff made it easy to change rooms. Breakfast was a continental tyoe breakfast. Housekeeping was lacking. Sheets not fully on the bed, kitchen floor sticky, stains on carpets.
Comment from Hotel Management
Apr 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your review. On behalf of our entire team, I apologize for the cleanliness issues you experienced with your room. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Michigan

Stay away for your health ! Terrible experience!!

Posted Apr 18, 2017
Worst disgusting odor in the room, hallway, elevator, dirty floors. Worst experience ever! Stay away don't waste your money in this hotel.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dan, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by A verified traveler from NY

The staff was horrible! rest was okay

Posted Apr 16, 2017
The Hotel was in a bad location, I think the bed had bugs as all my family woke up with bites all over our body. There were no close stores. I asked for pots and pans and went down no joke about 8 times. plus call about three times and the staff had it all the time so it delayed my day and my cooking...
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Visho, We are sorry for the issues you describe in your feedback. Feedback is very important to us so we can continue to improve for our valued guests. We are sorry to hear about the mention of bed bugs. We take these comments very serious and will contact our pest contact our pest control company to have the suite inspected and treated as needed. Our staff is very proactive in inspecting our suites to ensure there is not an issue prior to a guests arrival. We want all of our guests to have a pleasant and comfortable stay with us. We would like another chance to provide that to you and your family on your next visit to the Miami area. Thank you General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Very comfortable accommodation

Posted Mar 30, 2017
Pros: Layout and comfort of the studio.
Location: I flew into Miami Airport and needed lodging overnight before my next flight in the morning. This hotel was near airport.
Appreciated the airport shuttle...both ways. Lovely, clean, modern studio apartment. Staff was friendly. In the future, I will seek other Suburban Stay America locations. Very pleased.
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Kathy, our thanks for reviewing your stay at Extended Stay America - Miami - Airport - Doral - 25th Street. We are happy to know you liked our location close to the airport and that you were impressed with our service and your room. It was a pleasure hosting you, and we hope you will be back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

DISAPPOINTED FOR THE PRICE

Posted Mar 27, 2017
NO BLOW DRYERS IN THE ROOMS. THE AIR KICKS ON AND IS FREEZING. THEN SHUTS OFF FOR A LONG LONG TIME TIL ROOM IS HOT. KITCHENS NOT STOCKED...HAVE TO GO GET DISHES. WE ARRANGED WAKE UP CALL AND NEVER GOT IT.
Comment from Hotel Management
Mar 28, 2017 by General Manager , Hotel Management
We appreciate you choosing our hotel. Please accept our sincerest apologies for the inconvenience you encountered with the HVAC unit in your room and for the problem with your wake up call. Our Front Office Manager has been informed about your situation to ensure all procedures are being followed by our associates. We hope you will give us another opportunity so we can provide you with a much better stay in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Fix the a.c. I didn't like how it didn't stay on throughout the night. Got very warm without turning back on.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thank you for giving us a wonderful rating. We are glad you were overall pleased with your stay at Extended Stay America- Miami - Airport - Doral - 25th Street. However, please accept our apology for the air conditioner not working properly and for the inconvenience this caused. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast needs help and shower water pressure too

Posted Mar 13, 2017
Great stay thanks to a very happy and professional staff
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Miami - Airport - Doral - 25th St. We are glad that our staff’s exceptional service made your visit a great one. We also appreciate your observations regarding our breakfast offerings and bathroom amenities. We hope the positive aspects of your stay will bring you back to our hotel in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from ca

Stay away

Posted Feb 26, 2017
Kitchen was old. No conditoner in entire place for two nights.lots of empty alcohol bottles laying around parking lot.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Please accept our sincere apology if your room was not in its best condition. We appreciate you bringing these issues to our attention as feedback helps us to improve the experience for our future guests. We will certainly address your concerns with our team. Thank you, we hope that you will allow us the opportunity to welcome you back so that we can truly impress you. General Manager
3 out of 5
by Samuel

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Samuel, thank you for your visit. We are glad to see you had an overall good stay, but we are sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you a better experience. Sincerely, General Manager