Ratings based on 825 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Toronto

Posted Aug 21, 2016
Room was nice and spacious. A bit farther from the airport than expected and some hallway noise from other guests, including reverberations from doors slamming. But, good quiet stay overall. Breakfast (toast, yogurt and cereal) were provided in the small dining area, as well as a complimentary airport shuttle.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thanks for posting a review of your stay at Extended Stay America Miami - Airport - Doral - 25th Street. It's nice to know that you had a comfortable visit, and you liked our service and facilities, especially our shuttle service. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
4 out of 5
by A verified traveler from Nassau, Bahamas

Posted Aug 14, 2016
Great location close to the airport. The hotel was quiet. My room was comfortable however the bath tub and toilet were a bit filthy when we first entered the room. Parking was convenient. I would have appreciated a few more hot items (e.g. eggs, bacon) to the breakfast menu but the selection of items available were tasty.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Miami - Airport - Doral - 25th St. We are glad that you liked our convenient location, parking facilities and the breakfast we serve. Although we are happy you were satisfied with your comfortable accommodation, we are sorry for the cleanliness issues you had with it. We appreciate you being our guest and hope to have you back with us soon. Sincerely, General Manager
2 out of 5
by Sergio from CURACAO

There was not even a drinking cup available in the

Posted May 27, 2016 on Hotels
It was OK.
Comment from Hotel Management
May 30, 2016 by Manager, Hotel Management
Thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience. We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
3 out of 5
by Ediel

Posted May 26, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Manager, Hotel Management
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we are sorry if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
by A verified traveler from Miami

Pleasant with some detail

Posted May 25, 2016
Pros: Room OK Internet OK Parking OK Swimming pool OK Excellent area
Cons: Improve the customer service. fix the cereal dispenser Upgrade microsoft system Upgrade internet explorer.
Location: Good surroundings Excellent Mall areas Easy access to the highways Close to the international Miami Airport
Overall good. Some matter are: Breakfast: 1st. The breakfast window time it is too short for a tourist... per mi would be until 10:00 am. 2nd. The cereal dispenser works too bad, impossible take a portion without spill something; solution: change the dispenser. 3th. The product stok was bad, one day without butter the other no creame cheese for the bagel. Computer: obsolete sistem ; can't get airlines check in. Should upgrade a Google Chrome Poor customer service at the night shift.
Comment from Hotel Management
May 29, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel and for sharing your constructive comments. We are glad you liked your accommodation, our parking facility and the pool area. We are also happy that our location close to the highway and airport was perfect for your needs. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We also appreciate all your observations regarding our service and complimentary amenities and have taken a note of it. Please come stay with us again as we would love to provide you with a better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

It was average

Posted May 23, 2016 on Hotels
The first room we were put in was not cleaned. The bed wasn't made and there were old water bottles there but the receptionist was very nice and put us in another room .
Comment from Hotel Management
May 27, 2016 by Manager, Hotel Management
Thank you for your rating and your feedback. We want our guests to arrive to a clean and fresh guest suite, we apologize this was not what you experienced. We will work with the housekeeping team to be sure our inspection process is being followed so this does not happen in the future. Thank you for selecting our hotel for your recent stay and we hope you will stay with us in the future. Sincerely, General Manager
4 out of 5
by GILBERTO from São Paulo

Hotel agradável

Posted May 23, 2016 on Hotels
Passaram a cobrar a limpeza do quarto U$ 10,00, não era cobrado anteriormente. Você precisa agendar e pagar um dia antes, caso contrário o quarto fica sujo, ninguém limpa a não ser você mesmo.
Comment from Hotel Management
May 26, 2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. We are delighted your stay was mostly positive although we do sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by ROSA MARIA from SPaulo

Surpreendente

Posted May 16, 2016 on Hotels
Muito boa. O hotel conta com piscina e academia
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for the amazing remarks about your stay at Extended Stay America - Miami - Airport - Doral - 25th Street. We are delighted to hear that you loved your accommodation, our service and all the facilities we have to offer. We hope to serve you again the next time you are in our area!! Sincerely, General Manager
3 out of 5
by RAFAEL

Posted May 16, 2016 on Hotels
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for being our guest and for your feedback! We are happy to see that your overall stay was pleasant. Every team member here at Extended Stay America - Miami - Airport - Doral - 25th Street works hard to deliver a great guest experience, so we appreciate your rating which will help us improve our service and facilities. We hope you will visit again the next time you are in our area. Sincerely, General Manager
5 out of 5
by Ivan

Posted May 2, 2016 on Hotels
Comment from Hotel Management
May 5, 2016 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America- Miami - Airport - Doral - 25th Street. We are glad that you had an enjoyable and comfortable stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager