Ratings based on 1,163 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Miami - Airport - Doral - 87th Avenue South. Sincerely, General Manager
5 out of 5
by Luz

Posted Feb 20, 2017 on Hotels
Amazing
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Miami - Airport - Doral - 87th Avenue South. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
3 out of 5
by Sandra

Overpriced Mediocrity

Posted Feb 20, 2017 on Hotels
At $200 for the night, it was extremely overpriced for such a mediocre experience. Also, for that price I expected better continental breakfast. What they served was more along the lines of what you would expect at a cheap motel.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for being our guest and for posting your review. We are sorry you were not pleased with our pricing and the value we offer. We appreciate your valuable feedback and this will only help us to improve our facilities going further. It was our pleasure serving you, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
3 out of 5
by extended stay from doral Florida

not okay

Posted Feb 18, 2017 on Hotels
not for after surgery
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for the feedback provided. We apologize for the inconvenience you experienced while staying with us and ensure you that we will make your next visit a pleasant one. Hope you will consider us on your next visit. Sincerely, General Manager
5 out of 5
by Lauren

Excellent staff

Posted Feb 14, 2017 on Hotels
Nilda at the front desk was extremely helpful.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
We are thrilled to read you had a great stay at Extended Stay America - Miami - Airport - Doral - 87th Ave S. Thank you for mentioning our staff, especially Nilda. She is a true asset to our team, and we will be sure to share your compliments with her. Again, thank you for your feedback, we hope to see you again soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel

Posted Feb 10, 2017
This hotel was more like an apartment, there was no assistance in terms of taking luggage to and from your room and no 24 hr staff.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your rating. We are sorry if our facilities and services did not meet all your expectations. Our goal is to provide an excellent experience so we appreciate your feedback. We hope that your overall stay was a pleasant one and that you will choose us again on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not so nice hotel

Posted Feb 9, 2017
Beds were not clean. Elevator was broke for the 2 days I was there
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We appreciate your constructive feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short. We also regret that the elevators were out of service during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We appreciate hearing from our guests as it helps us work towards achieving our goals for 100% guest satisfaction. We hope you will stay with us again for a much better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, facilities need refurbishing

Posted Feb 6, 2017
Convenient location secure parking. Room had a funny odor, the elevator was slow and noisy. The hotel can do a lot better for itself. Overall satisfactory but not wowed. This was my first stay, due to the rate posted on Expedia as well as the pictures. I cannot agree with a 3.8 rating. Staff effort accounts for the best part of the experience
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for sharing your valuable feedback. We are delighted you loved the service provided by our well-trained staff and our location worked out well for your needs. However, we are sorry for the smell that persisted your room as well as for the slow elevators. Thanks again, and we hope to welcome you back soon for the much better experience. Sincerely, General Manager
3 out of 5
by zhihui

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Out of The US

Very disappointing experience

Posted Jan 28, 2017
Pros: It was cheap, but I would had preferred to pay more to get a bit more.
Cons: See above.
Location: Not a lot. It seems to be in the middle of an industrial district with semi trucks and delivery vehicles the main vehicles.
I live out of the country so often purchase items and have them shipped to my hotel prior to my arrival. With Amazon, 1 order is often shipped in multiple shipments. Imagine my surprise when I was charged $5 per box! I have never been charged for ordering to a hotel. To make matters worse, some of my items were in a back room which was locked and no one had access to it! The room was small and the cleanliness was questionable. I found a few very long back hairs in the bathroom (complete opposite of my hair). I was expecting a fully functioning kitchenette and was surprised that I had to call down to get kitchen items. There was no dishwasher or washing detergent so no way to was the set of 2 dishes. No paper towels of napkins. The bathroom fan was fine for about 5 minutes and then made a horrible groaning noise until it "rested" for a while. The "free" breakfast was worse than what you'd find at the corner gas station.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations. We strive to provide clean, comfortable accommodations, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to better serve you in the future. Sincerely, General Manager