Ratings based on 1,148 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Don't be fooled by the price

Posted Apr 25, 2017
Would not stay there again. The first room we got smelled like rotten food. The receptionist then said they were fully booked and had no extra rooms. Keep in mind that the parking lot had less than 10 cars. She then swapped me for a different room and that one was ok. The continental breakfast is a complete lie. It's a very small table with coffee and muffins. We got there and there were only 2 muffins left. They don't clean your room daily unless you pay an extra 10 dollars . Thus the reason why the first room smelled like rotten food. The hallways smelled like smoke the first day and pee the second day. Will not book again!!!
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Thank you for your evaluation. We are sorry we failed to provide you a clean and comfortable room that you deserved and that you were disappointed with our breakfast offerings. What you encountered does not meet our standards either, and I have shared your comments with the respective teams to ensure we are providing a great guest experience. We can absolutely do better and hope you will consider giving us another opportunity in the future to prove that to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good stay.

Posted Apr 14, 2017
Nice hotel, good stay. I recomended totally, its near to airport and malls
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Miami - Airport - Doral - 87th Avenue South. We are glad you had a comfortable visit and that our location was perfect for your needs. Thanks for recommending us, and we look forward to having you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
That's a Good cheap low key hotel for the right price $90 a night it was worth it and it's plenty restaurant around the hotel too plus Walmart and a gas station
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Miami - Airport - Doral - 87th Avenue South. We are delighted to know our location close to various restaurants worked well for your needs and that you found us to be a great value in the area. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Description of the hotel

Posted Feb 24, 2017
It was a very disappointing experience. I chose this hotel because according to its description online it has an airport shuttle. Well, that is a lie! There is no shuttle! I had to pay taxis. This hotel should not advertise SOMETHING THAT THEY DO NOT OFFER!
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry about the confusion with airport shuttle service. We will verify the information on your website is current and accurate. It is never our intention to mislead or have our guest be surprised. Thank you for letting us know. We hope you will not let this deter you from staying with us again. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel

Posted Feb 10, 2017
This hotel was more like an apartment, there was no assistance in terms of taking luggage to and from your room and no 24 hr staff.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your rating. We are sorry if our facilities and services did not meet all your expectations. Our goal is to provide an excellent experience so we appreciate your feedback. We hope that your overall stay was a pleasant one and that you will choose us again on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not so nice hotel

Posted Feb 9, 2017
Beds were not clean. Elevator was broke for the 2 days I was there
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We appreciate your constructive feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short. We also regret that the elevators were out of service during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We appreciate hearing from our guests as it helps us work towards achieving our goals for 100% guest satisfaction. We hope you will stay with us again for a much better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, facilities need refurbishing

Posted Feb 6, 2017
Convenient location secure parking. Room had a funny odor, the elevator was slow and noisy. The hotel can do a lot better for itself. Overall satisfactory but not wowed. This was my first stay, due to the rate posted on Expedia as well as the pictures. I cannot agree with a 3.8 rating. Staff effort accounts for the best part of the experience
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for sharing your valuable feedback. We are delighted you loved the service provided by our well-trained staff and our location worked out well for your needs. However, we are sorry for the smell that persisted your room as well as for the slow elevators. Thanks again, and we hope to welcome you back soon for the much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Out of The US

Very disappointing experience

Posted Jan 28, 2017
Pros: It was cheap, but I would had preferred to pay more to get a bit more.
Cons: See above.
Location: Not a lot. It seems to be in the middle of an industrial district with semi trucks and delivery vehicles the main vehicles.
I live out of the country so often purchase items and have them shipped to my hotel prior to my arrival. With Amazon, 1 order is often shipped in multiple shipments. Imagine my surprise when I was charged $5 per box! I have never been charged for ordering to a hotel. To make matters worse, some of my items were in a back room which was locked and no one had access to it! The room was small and the cleanliness was questionable. I found a few very long back hairs in the bathroom (complete opposite of my hair). I was expecting a fully functioning kitchenette and was surprised that I had to call down to get kitchen items. There was no dishwasher or washing detergent so no way to was the set of 2 dishes. No paper towels of napkins. The bathroom fan was fine for about 5 minutes and then made a horrible groaning noise until it "rested" for a while. The "free" breakfast was worse than what you'd find at the corner gas station.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations. We strive to provide clean, comfortable accommodations, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to better serve you in the future. Sincerely, General Manager
5 out of 5
by shavonna

Ill book again

Posted Jan 25, 2017 on Hotels
My stay went very well. Check in was a breeze and was very welcoming. Check out was the same way. There were no distractions and was a very relaxing evening.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with us of your stay at Extended Stay America - Miami - Airport - Doral - 87th Avenue South. We are delighted you loved our hospitality and were thoroughly satisfied with your stay. It was our pleasure serving you, we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Enjoyed!!

Posted Jan 22, 2017
Pros: The space in the room was just right; the kitchenette was perfect; no body bothered me and that was prime!
Cons: I didn't realize the kitchen would be empty and you had to ask for anything to use in it. I do understand though, guests want to take things home.
Location: Plenty of places to eat and walking is good in the area.
I enjoyed the two days I spent there. Quiet and peaceful the entire time. Staff was very helpful even with little things. Thank you so much. I'll stay there again soon.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America Miami - Airport - Doral - 87th Avenue South and for the amazing comments about the service you received from our staff. We are also glad to know you liked your room with a kitchenette as well as our location. It was a pleasure to have you as our guest, and we look forward to serving you again soon! Sincerely, General Manager