Ratings based on 1,107 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel

Posted Feb 10, 2017
This hotel was more like an apartment, there was no assistance in terms of taking luggage to and from your room and no 24 hr staff.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your rating. We are sorry if our facilities and services did not meet all your expectations. Our goal is to provide an excellent experience so we appreciate your feedback. We hope that your overall stay was a pleasant one and that you will choose us again on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not so nice hotel

Posted Feb 9, 2017
Beds were not clean. Elevator was broke for the 2 days I was there
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We appreciate your constructive feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short. We also regret that the elevators were out of service during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We appreciate hearing from our guests as it helps us work towards achieving our goals for 100% guest satisfaction. We hope you will stay with us again for a much better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, facilities need refurbishing

Posted Feb 6, 2017
Convenient location secure parking. Room had a funny odor, the elevator was slow and noisy. The hotel can do a lot better for itself. Overall satisfactory but not wowed. This was my first stay, due to the rate posted on Expedia as well as the pictures. I cannot agree with a 3.8 rating. Staff effort accounts for the best part of the experience
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for sharing your valuable feedback. We are delighted you loved the service provided by our well-trained staff and our location worked out well for your needs. However, we are sorry for the smell that persisted your room as well as for the slow elevators. Thanks again, and we hope to welcome you back soon for the much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Out of The US

Very disappointing experience

Posted Jan 28, 2017
Pros: It was cheap, but I would had preferred to pay more to get a bit more.
Cons: See above.
Location: Not a lot. It seems to be in the middle of an industrial district with semi trucks and delivery vehicles the main vehicles.
I live out of the country so often purchase items and have them shipped to my hotel prior to my arrival. With Amazon, 1 order is often shipped in multiple shipments. Imagine my surprise when I was charged $5 per box! I have never been charged for ordering to a hotel. To make matters worse, some of my items were in a back room which was locked and no one had access to it! The room was small and the cleanliness was questionable. I found a few very long back hairs in the bathroom (complete opposite of my hair). I was expecting a fully functioning kitchenette and was surprised that I had to call down to get kitchen items. There was no dishwasher or washing detergent so no way to was the set of 2 dishes. No paper towels of napkins. The bathroom fan was fine for about 5 minutes and then made a horrible groaning noise until it "rested" for a while. The "free" breakfast was worse than what you'd find at the corner gas station.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations. We strive to provide clean, comfortable accommodations, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to better serve you in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Enjoyed!!

Posted Jan 22, 2017
Pros: The space in the room was just right; the kitchenette was perfect; no body bothered me and that was prime!
Cons: I didn't realize the kitchen would be empty and you had to ask for anything to use in it. I do understand though, guests want to take things home.
Location: Plenty of places to eat and walking is good in the area.
I enjoyed the two days I spent there. Quiet and peaceful the entire time. Staff was very helpful even with little things. Thank you so much. I'll stay there again soon.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America Miami - Airport - Doral - 87th Avenue South and for the amazing comments about the service you received from our staff. We are also glad to know you liked your room with a kitchenette as well as our location. It was a pleasure to have you as our guest, and we look forward to serving you again soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Upinya Creek

Good for the price

Posted Jan 22, 2017
Hotel was good for the price. My bathroom had a toilet that ran all night but I closed the door and couldn't hear it. There was also a standing pool of water on the bathroom floor under the sink, about a foot wide. It wasn't major enough to make me run down to the front desk or anything, but I did mention those two issues when I checked out and the girl at the desk made a note of it and thanked me for alerting her to it. Free coffee and packaged breakfast muffins in the morning, but no lids for the coffee cups??? I asked if they had any and she said they don't stock lids for the cups, which I thought was strange. Hotel is in a good location near everything you'd need, I didn't feel the area was unsafe at all. Would stay here again.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay at Extended Stay America - Miami - Airport - Doral - 87th Avenue South. We are glad you had a great stay and were impressed with our convenient location close to various shops and restaurants. We appreciate your observation and have shared your feedback with our team. It was a pleasure hosting you, and we look forward to welcoming you back at our hotel. Sincerely, General Manager
3 out of 5
by A verified traveler

Average

Posted Jan 21, 2017
Pros: online
Cons: comfort of bedding/pillows, especially since it's an extended stay facility
Location: Picked the hotel because of proximity to the airport / price range
Was OK but bedding/pillows were not comfortable. Staff was courteous, location to airport was great, location was quiet in regards to street noise.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for your stay and for the candid feedback. We are glad that you liked our courteous associates and convenient location. However, we are sorry you found the sofa bed uncomfortable. We have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, General Manager
2 out of 5
by A verified traveler

Not very clean

Posted Jan 20, 2017
This hotel was not clean, and my room smelled like smoke depsite being a non-smoking room. I also found a small cockroach in my bathroom. I will never be staying at this hotel again.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Great location near airport

Posted Jan 20, 2017
The best is the location, staff were very friendly. Room was normal, decent clean.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay America - Miami - Airport - Doral - 87th Avenue South in your travel plans. We’re delighted to read that you enjoyed your room, our staff and the proximity to the airport which was perfect for your needs. We are glad you had a comfortable visit and look forward to your next stay! Sincerely, General Manager
4 out of 5
by A verified traveler from Las Vegas

Nice and clean hotel

Posted Jan 16, 2017
Pros: Was clean
Cons: Nothing
Location: Was close by the place we went
Our one night stay was perfect, the room was clean with what we needed, a peaceful place
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Miami - Airport - Doral - 87th Avenue South for your visit and for sharing your comments. We are glad that you liked your clean room and our convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager