Only the cockroaches gave us warm welcome!
Posted Nov 18, 2016
RUDE STAFF: I arrived to this hotel at 11 pm on a Sunday and found no one at the lobby. Just a sticky note that said "if need assistance dial 0" so we did that. The lady on the other side of the phone was very upset when I answered (sounded as If I woke her up) I told her we needed to check in and she just hung up on me. She came to the lobby about 15 min later and asked for my name (no "Good evening" or "Welcome" here) she then gave me the keys and left.
DIRTY ROOM: The only ones you have us a warm welcome were the cockroaches in the room (there were all over the place but seemed to be coming from the bathroom) Bed was not made, towels smelled awful, dirty linen, mold all over the walls and windows, stained carpet, paint on walls coming off.
STOMACH FLU ADVISORY: This is actually my fault. Since we arrived so late, we didn't get the chance to stop for some water. My wife (even though she just as thirsty as I was) decided no to drink tap water and wait until next day to get some bottle water. Me on the other hand had a sip (A SIP!!!) of tap water and the very next morning I was throwing up and with the worst diarrhea I've experience in my life! (Bad news if that this lasted about 4 days, good news is that I lost about 5 lbs)
NO BREAKFAST: Good thing I wasn't very hungry! At the lobby (where no one ever seems to be there to take care of you) they have a stand with oatmeal packages and burnt coffee. Thats what they count as breakfast, REALLY?!?!?!
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Diego, it was disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thank you again for your candid feedback as this helps us improve the experience for future guests. Again, we are so sorry for your unpleasant experience and hope you will give us an opportunity in the future to redeem ourselves. We truly appreciate your feedback.