Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Nice but should be better

Posted Sep 7, 2016
Pros: desk staff free shuttle and parking location near the airport
Cons: hallway cleanliness brighter lightbulbs brighter, more cheerful colors hot food choices for breakfast
Location: great location near the airport
Nice staff but things are lacking/need attention. The hallway was always filthy and in desperate need of vacuuming. The decor colors are antiquated and depressing. Lighting in the room and breakfast area is generally dim. The room is the reason to stay here. It was clean and comfortable with a small but full kitchen. The bed was super comfortable, Breakfast was less than expected and less than usual for a place like this. Appreciate the free parking and shuttle to the airport. The wifi was pathetically slow.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay at Extended Stay America Miami - Airport - Miami Springs. We’re glad to read that you liked our location, front desk service and our complimentary features. Our goal is to maintain the highest standards, and we apologize for falling short of this. Your feedback is invaluable and highlights the areas that need attention and will improve the guest experience. Thanks again, we hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by A verified traveler

It is a good place to spend one night

Posted Aug 31, 2016
The Kitchen does not have utensils to be used. No coffee maker but coffee is available during breakfast time. Other than that hotel is súper clean, nice staff, and rooms Are very comfy. We Had to carry our luggage (no one was there to do that for us)
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Miami - Airport - Miami Springs. We are glad you enjoyed your overall stay. However, we apologize for the service issues you experienced and for the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, General Manager
1 out of 5
by A verified traveler from America

Old, smelly, and questionable people

Posted Jun 27, 2016
Pros: Nothing.
Cons: Tear it down and start over.
Location: Disgusting area.
Slow check in, old, smelly, and filthy room, strange people in and around facility. Do NOT stay here!!
Comment from Hotel Management
Jul 1, 2016 by General Manager, Hotel Management
We appreciate all feedback, and some of our comments were concerning. One of our top priorities is the safety and security of our guests and our employees. We encourage our guests to bring any questionable activity to our attention so we can manage it as quickly as possible. We do apologize for the less than efficient experience during check in and that you did not enter into a clean and fresh suite. Our housekeeping team has been put on notice and they have committed to being more detailed so our guests have a positive stay experience. Thank you again for your feedback, and we do hope you will consider staying with us again. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
Jun 27, 2016 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Miami - Airport - Miami Springs for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by ana

Posted Jun 17, 2016 on Hotels
Comment from Hotel Management
Jun 19, 2016 by Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall good stay, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager
2 out of 5
by trowana

POOR

Posted Jun 15, 2016 on Hotels
WHEN GOT THERE COUCH BED WAS NOT CLEAN IN ROOM THEY PUT US IN SO THEY MOVED US. NEXT ROOM COUCH BED HAD NO SHEETS AND WE HAD TO GO TO OFFICE TO GET THEM CAUSE NO ONE COULD BRING THEM TO US. WAITED OVER 45MINS FOR SOMEONE TO BRING PLATES AND FOLKS TO ROOM. FREE SHUTTLE DOES NOT RUN AT ALL TIMES LIKE OTHER HOTELS TO AIRPORT WHICH IS ONE REASON WHY I GOT HOTEL TO START. SO I HAD TO PAY TO GO TO AIRPORT
Comment from Hotel Management
Jun 20, 2016 by Manager, Hotel Management
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I'm sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
5 out of 5
by Yudith

Posted Jun 13, 2016 on Hotels
Everything was ok
Comment from Hotel Management
Jun 15, 2016 by Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Miami - Airport - Miami Springs. It's great to hear you enjoyed your stay and our facilities & service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
1 out of 5
by Kathryn

Posted May 23, 2016 on Hotels
Comment from Hotel Management
May 26, 2016 by Manager, Hotel Management
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so if there is anything we can do to improve your experience please be sure to let us know while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
4 out of 5
by HanssinJukka

Hyvä sijainti lentokenttään nähden

Posted Apr 14, 2016 on Ebookers
Oikein siisti ja mukava hotelli lähellä Miamin kansainvälistä lentokenttää. Rauhallinen alue, faciliteetit vähissä mutta soveltuu kyllä yöpymiseen. Pihalla vaatimaton uima-allas. Henkilökunta todella ystävällistä.
3 out of 5
by ELIZANGELA from São Paulo

Hotel tranquilo e agradável.....

Posted Apr 6, 2016 on Hotels
O entorno do Hotel é bem tranquilo e agradável. Não tivemos problemas com vagas de estacionamento e sinal fraco do wifi.