Ratings based on 494 Verified Reviews

3.5 out of 5
72% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel

Posted Jun 6, 2017
Pros: Quiet and comfortable.
Location: Not too far from main beaches, about $5 with Uber/Lyft Restaurants close by. Close to the airport.
I had a double bed for me. Including kitchen. Air-condition, quiet and clean. Iron and iron table, TV.
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
It's a pleasure to read your fantastic review about your stay at Extended Stay America - Miami - Downtown Brickell - Cruise Port. We are thrilled that you enjoyed the location of our hotel and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Three nights.

Posted May 9, 2017
We arrived under the impression that we would be staying in a 2 double bed room. Once I was checking in they let me know that although I prepaid for a specific room they didn't have it and I now had to stay in a one king bed room. Luckily I was with my sister so we didn't mind but if it were anyone else I wouldn't want to share a bed. A courtesy call before arriving would have been nice. They did give us free parking for the mess up which was nice seeing how parking is 15$ + tax a night. Staff was nice. Room was clean. Area was good.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you for choosing us. We are sorry for the problem with your reservation, but we are glad it did not overshadow your stay. Thanks for complimenting our staff and location. We appreciate your valuable feedback and hope you will choose us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
it was fine. a good price for being so close to downtown. .
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Miami - Downtown Brickell - Cruise Port for your stay. It’s our pleasure knowing you loved our affordable rates and convenient location. We hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Pros: Location was great.
Cons: Free Wi-Fi is misleading. In order to secure necessary speed to actually do anything on your electronic devices you need to pay for upgraded service.
Location: Fantastic.
Fantastic location. Safe neighborhood. Easy walk to stores and restaurants.
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Miami - Downtown Brickell - Cruise Port. We are delighted to know you enjoyed your overall stay and that our location worked well for your needs. However, I am sorry for the inconvenience caused due to Internet connectivity and have taken a note of the same. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
Thank you for rating your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
2 out of 5
by A verified traveler from Bedford, NS

Over-priced given condition of hotel

Posted Mar 21, 2017
Old hotel in need of updates. The room smelled like smoke even though it was non-smoking. Area surrounding hotel was not nice as well.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Lynn, thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced during your stay and any inconvenience caused due to our location. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will give us a chance to provide you with a better visit. Sincerely, General Manager
2 out of 5
by A verified traveler

bad place to stay

Posted Mar 20, 2017
Bad place to stay and over priced. Advertise free breakfast. We call them snack items. Advertising parking available. It is by for $15.00 a day. They should pay you to stay here.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Gary, thank you for your review. We are sorry you were not happy with our breakfast offerings and the parking facility. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we felt short this time. I have taken a note of your feedback going forward. We hope you will consider us next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler

Will not recommend.

Posted Mar 19, 2017
I had an issue with the TV working. On the night stand their is a pamphlet, the hotel works with a streaming service and you need to sign up in order to use it. I thought this may have been the reason the TV was not working. I called down to the from desk customer support and I asked the ladey do i need to sign up in order to use the TV? She had no idea what the service was and told me no theres nothing wrong with the TV it should be fine. I told her i was seeing the dreaded black and white pixels but she insisted there was nothing wrong with thw TV. She was no help at all and didnt even suggest sending someone up to fix it.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Monica, thank you for the feedback. Please accept our apologies for the issue you had with the TV in your room and that our associates were not responsive to your needs. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, General Manager
3 out of 5
by Sonya

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Sonya, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
Recommended
for Students
by A verified traveler from n. ft. myers fl

our room smelled of smoke although "a non smoking

Posted Mar 15, 2017
Pros: itt was close to food and drug stores, the breakfast was adequate, the coffee was great
Cons: just clean up and police the rooms for smokers
Location: did not check these items out
the outlet in the bath room did not work, no hairdryer i said earlier the room smelled of smoke, stale odor i would recommend with reservations and a warning, to check and smell the room
Comment from Hotel Management
Mar 17, 2017 by General Manager , Hotel Management
Henry, thanks for the candid feedback. Although you liked the breakfast offerings, please accept our sincere apologize for the odor issues in your suite. Your comments have been shared with our housekeeping team to ensure this does not happen again in the future. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, General Manager