Ratings based on 330 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place

Posted Jul 11, 2017
Good place to stay Clean and convenient Helping staff
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Thank you for the nice comments about our Extended Stay America - Miami - Coral Gables. We are delighted you had an excellent stay with us and enjoyed our clean, comfortable, and home-like suite. Our staff will be so pleased to read your compliments, and we look forward to welcoming you back the next time you are in this area. Sincerely, General Manager
5 out of 5
by Phil

Posted Apr 22, 2017 on Hotels
Nora was fantastic! My highest com
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Phil, thank you for being our guest at Extended Stay America - Miami - Coral Gables. We are delighted to know you loved the excellent service provided by Nora. I will surely share your praises with her. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
5 out of 5
by steven

Posted Apr 18, 2017 on Hotels
front desk staff very nice. room clean,
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Steven, our entire team here at Extended Stay America - Miami - Coral Gables would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the service you expect and deserve, so it is nice to see when our efforts are recognized. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by steven

would stay there again

Posted Apr 13, 2017 on Hotels
front desk staff very accommodating, and provided excellent customer service
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
Steven, thank you for sharing your wonderful review of Extended Stay America Miami - Coral Gables. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so appreciate your nice comments recognizing the service provided by the Front Desk associates. We'll be sure to share your compliments with them. Thank you for being our guest, and we look forward to your next stay! Sincerely, General Manager
2 out of 5
by Christopher

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017 by Manager, Hotel Management
Christopher, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by Nevell

Posted Apr 2, 2017 on Hotels
Comment from Hotel Management
Apr 4, 2017 by Manager, Hotel Management
Nevell, we regret not meeting your expectations.Your feedback lets us know that we need to reinforce our efforts in providing exceptional experience to our guests.We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, General Manager
1 out of 5
by Igor

ADD $20 TO YOUR STAY FOR PARKING

Posted Mar 6, 2017 on Hotels
this was not a great experience, on top of the cost of the room you have to pay $20 for parking, kinda ridiculous if you ask me. the tv is sitting on top of the dresser which is lower than the bed so you couldn't watch tv without having to strain your neck looking down. there were no plastic cups for water anywhere in the room.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Lgor, thank you for sharing this review and the details surrounding your stay. We are sorry you were unhappy with our parking charges and with your room. We appreciate your comments and apologize any inconvenience caused. We hope you will give us another chance to provide you a much better experience. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
The room was cozy and had the amenities we needed. The staff was also nice and informed us that if we wanted to cook anything in the room, we just had to ask them for the pots and pans. It was also very clean and was peaceful. The only thing negative was that it said it included breakfast but all that was provided was muffins and coffee, which I don't mind but my fiance doesn't drink coffee so they could've had more options. Other than that, everything was great.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Miami - Coral Gables. We are glad you loved our clean facilities and the excellent service provided by our staff. We appreciate your observation in regard to our breakfast. Please visit with us again the next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Extended stay America

Posted Feb 17, 2017
Cons: Hotel is a little outdated but like I said no complaints suited the purpose
Location: Plenty of stores and restaurants nearby, go location near hospitals and surgery centers
Our stay at extended stay America was a medical one. The staff was very pleasant and friendly and very helpful with directions around town. The room was clean and comfortable, we have no complaints at all. Enjoyed our stay and would recommend.
Comment from Hotel Management
Feb 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you valued our convenient location and the customer service provided by our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
by Semiah

Surely i will not stay there anymore

Posted Feb 13, 2017 on Hotels
This hotel is dirty dirty and dirty. The recrption counter is dirty with hands stsins on it every day !! Like no care to have it pr keep it constantly clean Breakfast is like nothing only muffin granola bars and tea or coffee. Nothing else. No room cleaning very day. Rude front desk staff but if they include some more service like room cleaning everyday , and change the front desk personal to a more friendly and proper manner emplyees. Than this hotel could do much better