Ratings based on 339 Verified Reviews

3.6 out of 5
73% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

No reasons given

Posted Oct 4, 2017
Made reservation in Coral Gables at the time of check in the employee told me that there was a problem and my room was at the brickell hotel, no questions asked no reasons given. Traveling with a kid what was I supposed to do? Start looking for hotels in the same area so has to accept the change. The brickell hotel has a good location but its older than the coral gables one plus no cleaning in 3 days!!
Comment from Hotel Management
Oct 6, 2017 by Hotel Management, Hotel Management
Thank you for visiting us. We are sorry we were unable to provide you with a room and regret the inconvenience it caused. We would love to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Posted Sep 30, 2017
Expensive for what you get but it was our only choice in the area
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
Ali, thank you for your review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Coral Gables, FL

Two night stay while house being exterminated

Posted Sep 28, 2017
Pros: The central location
Cons: Everything! The furniture needs to be upgraded; needs NEW luggage carts; kitchens need to be stacked with basic necessities including a coffee maker.
Location: Walking distance to down town Coral Gables, with restaurants and retail stores. Also a quick drive Coconut Grove or Brickell areas
The reviews online are way more generous than the actual property. Although the manager on duty was very pleasant, the hotel itself does not have the best upkeep considering it is not that old. The only 2 luggage carts on the property were broken, one with a flat tire, the other one didn't move. The room furniture was chipped in different places. The cupboards were empty, I mean totally empty! If you want glass or a spoon you have to request it at the front desk, same for pots, pans or plates. Upon arrival to room I realized I needed a glass to drink water, but the in room phone was not working, had to call front desk from my cell to request a glass and request to have room phone fixed, but I was basically told that the "technician" had left for the day and I had to wait to next day to have it fixed, I then requested a discount for the inconvenience and magically the manager came up and "fixed" the phone. Additionally, the hotel has its own parking lot which is closed off, but you are still charged a fee per car, per day, for parking or you will be towed, this is ridiculous! And not well advertised online by your website. Breakfast is advertised as included but it consisted of fresh coffee and some stale mini muffins to go. I reserved at this hotel so I could feel at home and have an equipped kitchen and not be inconvenienced for the two nights I had to be away from my home, but clearly this was a mistake!
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Tonie, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
3 out of 5
by A verified traveler from miami

They had A/C

Posted Sep 22, 2017
We stayed here overnight when we had no power due to Irma. First of all, parking is not free, it's $15 a night and is not secure (there is no gate). There were some sketchy people hanging in the lobby talking loudly. This seemed to frustrate the lady at the desk but she did nothing about it. Another security issue - she was the only employee there; maybe she was afraid to kick them out. I didn't need them, but there were no dishes, utensils or pots & pans should you need to cook. Maybe you need to rent them? Also, this is not chi chi Coral Gables, it's across the street from a defunct Sears, but should you need something there is a mall down the street with a Marshalls, TJ Maxx & Nordstrom Rack!
Comment from Hotel Management
Sep 24, 2017 by Hotel Management, Hotel Management
We would like to offer our sincere apologies for not living up to your expectations or ours and the inconvenience it caused. Although we make every effort to be perfect, sometimes we fall short. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are sorry that we failed to communicate our hotel policies to you at the time of check-in. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Terrible customer service. Rooms that smell

Posted Jul 16, 2017 on Hotels
Terrible hotel. They will barely answer the phone at front desk. The only bag cart had a broken collapsed wheel . Their continental breakfast is a joke with muffins coffee and water . I checked in late and our room smelled like cigarettes soo bad . But we were so tired that we just stayed in . But i would never stay here again!
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
We value your feedback, and it has been discussed with our head of Housekeeping and our other leaders in order to make appropriate adjustments so our guests always receive a friendly helpful agent to assist as well as arrive to a clean and fresh suite to relax. Thank you for sharing your comments and concerns. We hope you will consider returning for a much-improved experience whenever you return to our area. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place

Posted Jul 11, 2017
Good place to stay Clean and convenient Helping staff
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Thank you for the nice comments about our Extended Stay America - Miami - Coral Gables. We are delighted you had an excellent stay with us and enjoyed our clean, comfortable, and home-like suite. Our staff will be so pleased to read your compliments, and we look forward to welcoming you back the next time you are in this area. Sincerely, General Manager
4 out of 5
by A verified traveler

Location location location

Posted Jun 5, 2017 on Hotels
I needed a reasonably priced room right in Coral Gables. This hotel fit the bill. You are just steps away from miracle mile
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
Thanks for the terrific review. We are thrilled to know our location was perfect for your needs and that you were very much impressed with the great value we offer. It was a pleasure hosting you at Extended Stay America - Miami - Coral Gables, and we look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by suzanne

eh

Posted May 2, 2017 on Hotels
It was ok. The hall smelled terrible for the duration of the trip and the shower tub was dirty.
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Suzanne, we appreciate you taking the time to post your review. We sincerely apologize for the issues you experienced during your stay. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that, I am sorry. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
5 out of 5
by Phil

Posted Apr 22, 2017 on Hotels
Nora was fantastic! My highest com
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Phil, thank you for being our guest at Extended Stay America - Miami - Coral Gables. We are delighted to know you loved the excellent service provided by Nora. I will surely share your praises with her. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
5 out of 5
by steven

Posted Apr 18, 2017 on Hotels
front desk staff very nice. room clean,
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Steven, our entire team here at Extended Stay America - Miami - Coral Gables would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the service you expect and deserve, so it is nice to see when our efforts are recognized. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager