Dear Janine, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Orlan, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Tammi, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear kevin, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management

Dear Cleveland, Thank you for your positive feedback! We're delighted to hear that Extended Stay America provided you with a safe and convenient experience. Our central location and proximity to shops and restaurants aim to enhance our guests' overall convenience. We appreciate your kind words and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Dear Marjorie, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management

Dear Gwyneth, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another memorable stay!Sincerely,Hotel Management

Dear Marisa, We sincerely apologize for the frustrating experience you encountered during check-in. Your feedback highlights areas of concern, and we deeply regret any inconvenience caused. We appreciate your patience and understand the importance of prompt and courteous service. Rest assured, we are addressing this matter with our team to ensure improved customer service moving forward. We value your insights and would love the opportunity to provide a more positive experience during your next visit. Sincerely,Hotel Management

Dear Gabrielle, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here and were pleased with the clean room. However, we are sorry for the breakfast choices not meeting your expectations. We shall share your remarks with the team for further improvement. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management

Dear Gary, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's wonderful to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We get great feedback on our location, and we are happy this made your stay even more enjoyable. We are sorry for not meeting your expectations regarding the breakfast. We will share this appropriately with our team. It was our pleasure hosting you at Extended Stay America, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Dear Marcia, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Peggy, We are glad you chose Extended Stay America. It was a pleasure to see that you enjoyed most of your stay. However, we regret the variety of our complimentary grab-and-go breakfast fell short of your expectations. Thank you for bringing this to our attention so we can work on enhancing this aspect moving forward. It was a pleasure hosting you, and we can't wait to have you back again soon.Sincerely,Hotel Management

Dear Alexander, Thank you for sharing your positive thoughts on your recent stay. We're delighted to hear that you find our location to be one of the best! It's always rewarding to hear that our guests are pleased with their experience. We consistently receive many compliments regarding our location, and it's our pleasure to know our location met your expectations. We look forward to continuing to provide you with excellent service and a great location for your future visits. Thank you for choosing us!Sincerely,Hotel Management

Dear JUDITH, Thank you for being. It is nice to read that your stay with us was enjoyable on many levels. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Guillermo, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear RALPH, Thank you for being our guest and sharing your feedback. We are delighted that you enjoyed your stay with us on many levels. However, we are sorry you felt our property needed updating. We appreciate your valuable input and will share your notes with the relevant individuals to incorporate them into our future modernization plans for the hotel. We would be grateful for the opportunity to welcome you back again soon.Sincerely,Hotel Management

Dear Jay, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the cleanliness issue and any oversight in our hotel areas that kept it from being perfect. Our Housekeeping team usually does a great job maintaining a clean and fresh environment for every guest. Regrettably, this was overlooked during your stay. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

Dear Jane, We are truly sorry to hear that you had an unpleasant experience during your stay at our hotel due to the poor service and rude staff. We understand how frustrating and inconvenient this must have been for you, and I apologize for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We value your patronage and hope you will give us another chance to provide you with the exceptional service and hospitality we are known for. Sincerely,Hotel Management

Dear DARIO, Thank you for being our guest and sharing your feedback at Extended Stay America. We are glad you enjoyed your stay, except for the breakfast. We know how important it is to start your day with a good breakfast and have a place with a fresh and clean environment. Therefore, We apologize for your disappointment with our complimentary breakfast not meeting your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear surya, Thank you for your feedback. Please accept our apologies for the breakfast and housekeeping issues you encountered. We are taking immediate action to enhance our breakfast offerings, reinforce housekeeping procedures, and ensure water and ice availability. Your experience does not reflect our standards, and we're committed to delivering a superior guest experience. We appreciate your input and hope to welcome you back, providing the excellent stay you deserve.Sincerely,Hotel Management

Dear Ernesto, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are glad that our location was perfect for your needs. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management