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Reviews of Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 2397 out of 5452 reviews" "
Rating 8 - Good. 890 out of 5452 reviews" "
Rating 6 - Okay. 798 out of 5452 reviews" "
Rating 4 - Poor. 573 out of 5452 reviews" "
Rating 2 - Terrible. 794 out of 5452 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxurious hotel w all the amenities you could need in one place! Excellent restaurants, pool and bars.
Stayed 1 night in Apr 2024

6/10 Okay

Jaklien

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Not happy with the room in the chateau tower, linen was not clean, and no coffee machine
Stayed 1 night in Apr 2024

8/10 Good

Caroline

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not family friendly
Stayed 3 nights in Mar 2024
Response from Selim on Apr 22, 2024
Dear Caroline, We apologize for not meeting your expectations. We will make the effort to provide a better experience in the future,We are sorry to hear you did not find the property to be a family-friendly. We are committed to improving in this area and will take steps to do so.''

10/10 Excellent

Chassity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great amenities, friendly staff!
Stayed 2 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Chassity, We are glad to hear that you found the property to be very clean, with fantastic amenities, and a friendly staff. Our ultimate objective is to make you feel at home during your stay. We strongly believe that all of our guests deserve to have a relaxing time and receive quality service. Thank you for your rating.

10/10 Excellent

blake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with great views and pools are amazing. Bit expensive and the tipping already included in every purchase is a little crazy as it gives the server no incentive to give you great service. But overall we have been coming here for years and it is a great place to relax.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Blake, We appreciate your feedback on your stay with us and are committed to ensuring that you enjoy a luxurious and pleasant experience. We hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! The only negative would be that it’s difficult going from beach to pool if you want a lounge chair. All loungers were no longer available by noon at the pool area.
Stayed 2 nights in Mar 2024
Response from Selim on Apr 22, 2024
Dear Jessica, Thank you for providing us with a positive review, We are thrilled to hear that you enjoyed your stay and found the property to be amazing. However, we apologize for any inconvenience you may have experienced while moving from the beach to the pool. We will address this issue and take the necessary steps to prevent or reduce such concerns in the future. We look forward to seeing you again soon.

10/10 Excellent

Igor, South San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in Miami Beach.
Stayed 5 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Igor, We are glad to hear that Fontainebleau Miami Beach is one of your favorite hotels. We hope to have the pleasure of welcoming you soon.

10/10 Excellent

Jorge, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th we property is very nice. The pools and the beach were perfect. Good options for good at the resort. We were there with our two young daughters and it was also very nice and enjoyable for them as well.
Stayed 2 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Jorge, Thank you for your feedback. We are thrilled to hear that you and your two daughters enjoyed your stay at the resort. We look forward to welcoming you back soon, we are happy that you had a pleasant experience. Thank you once again for your feedback and for choosing our resort for your vacation.

10/10 Excellent

Tamim

Stayed 3 nights in Apr 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stave were amazing but the rooms are a little out dated The food was medium compared to the restaurant surrounding this hotel But I enjoyed the entertainment and nightlife of this place
Stayed 3 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Oliver, Thank you for sharing your feedback with us. We always strive to provide a five-star service to our guests. We are delighted to know that you enjoyed the entertainment and the nightlife at Fontainebleau Miami Beach. We look forward of welcoming you again soon.

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Selim on Apr 22, 2024
Dear Angel, Thank you for giving us a positive rating. We look forward to your next visit

8/10 Good

Sheena, Paterson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but expensive
Stayed 4 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Sheena, Thank you for taking the time to share your review with us. We apologize because you felt the service was expensive. We are going to consider your opinion and improve in this area of opportunity. Thank you again for your feedback.

10/10 Excellent

Anand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 2 nights in Mar 2024
Response from Selim on Apr 22, 2024
Dear Anand, Thank you for sharing your experience at Fontainebleau Miami Beach. When we do things with devotion. We always get positive results. Thank you again for your feedback.

2/10 Terrible

Candice

Disliked: Cleanliness, property conditions & facilities
I paid $1,560 for an upgrade. There were 3 of us in one room, 2 on the bed and 1 on the couch. Unfortunately, the couch was horrible and I couldn’t sleep on the couch. We had to get a rollaway bed. I don’t think it’s fair that I had to be inconvenienced and the hotel is only willing to refund me $500. They really just wanted to discount the resort fees, but then I got an extra $330. In addition, the last night I was there, the guests next door came in form partying at 4:30 in the AM and didn’t quiet down until 5:30. I didn’t sleep since 4:30.
Stayed 4 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Candice, We are very sorry to hear that you had an unpleasant experience during your stay. Our aim is always to provide a five-star service, but it seems that we did not meet your expectations. We are going to take steps to improve in the areas where we fell short.. Thank you for sharing your experience with us at Fontainebleau Miami Beach.

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 1 night in Apr 2024
Response from Selim on Apr 22, 2024
Dear Claudio, Thank you for sharing your score. We are glad to see your rating. Thank you for your response.

8/10 Good

Victoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Victoria, Thank you for sharing your feedback with us. We always strive to provide a five-star service to our guests. We are delighted to know that you enjoyed your stay at Fontainebleau Miami Beach. We look forward to welcoming you again soon.

6/10 Okay

Giuseppe

Traveled with partner
Disliked: Amenities, property conditions & facilities
Everything was okay but the convention being held there took over every bar and restaurant was impossible to get around and enjoy my stay.
Stayed 3 nights in Apr 2024
Response from Steven on Apr 21, 2024
Dear Giuseppe,We are happy that you stayed with us. We are prepared to provide a great experience. We apologize for the inconvenience and we will improve our guest services to give our visitors a best experience.We hope to see you back on the property

6/10 Okay

Phillip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Key cards didn’t work immediately and kept having to be reprogrammed. Safe in the room didn’t work. Staff was typical of Miami…”we’re doing you a favor”
Stayed 1 night in Apr 2024
Response from Selim on Apr 22, 2024
Dear Phillip, We apologize for the inconvenience caused by the key card not working. We are sorry you felt let down by our team, and we will take steps to improve our service. Thank you for your feedback.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the Fontainebleau to be snobby and pretentious. While the facilities and location are nice and therefore warrant a higher price, the restaurants are serving food that is just OK at premium price. They use this charade of an "upscale experience" to charge double what the food is actually worth. The worst part of the Fontainebleau experience is that once you get there they try to squeeze more money out of their guests at every turn. Charging $10 for a bottle of water is just a gratuitous money grab and a slap in the face to customers that are already paying a premium price to stay there. Whomever came up with the idea of charging for water should find a new line of work. Also, the $50 per day resort fee is a sneaky move. Why don't you just be honest about what the daily rate is?
Stayed 4 nights in Apr 2024
Response from Steven on Apr 21, 2024
Dear Daniel,We are glad you visited us.We read your review careful so we can analyze all the info you provided in order to make plans to provide our guests a better service.Thank you for your sincere review it helps us to grow.We hope to see you on the property

8/10 Good

Nancy

Stayed 2 nights in Apr 2024
Response from Selim on Apr 22, 2024
Dear Nancy, We apologize for falling short of your expectations. We'll strive to deliver a better experience next time. Thank you for your feedback.

10/10 Excellent

Robertson

Traveled with family
We loved this hotel we would stay again next time I visit Miami.
Stayed 1 night in Apr 2024
Response from Selim on Apr 18, 2024
Dear Robertson, Thank you for sharing a positive score with us. We are glad to see that you enjoyed your vacations at Fontainebleau Miami Beach. Thank you again.

6/10 Okay

Brian, oakland

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
problems immediately at check in told that Expedia cancelled our reservation. We had no knowledge of this and the hotel was unsure why.the lovely front desk staff was able to find a room. first day and a half were very pleasant although limited dining options even with reservations. biggest problem occurred end of day two all the way through the remaining of our stay. For three days the hotel set up a conference we had no knowledge of previously that consistently included extremely loud drilling and hammering as well as sanding and sewing to set up areas around the pool and within the lobby of the hotel for global technical conference. Many areas of the hotel were blocked off including the lobby bar and several restaurants at dinner time which was highly inconvenient especially since we had no prior knowledge of this being an issue until we arrived. We came for relaxation/ experience the Fontainebleau but unfortunately were met with hostile staff treating us like peasants/ constantly acting as if we were doing something wrong. This was the biggest turn-off. We have no problem showing room card/wristbands but I do have a problem when security treats us like idiots at a place we pay so much to stay at and that has a previous reputation of being one of the best. lack of access to common areas & restaurants combined with entitled & rude security staff continued to treat us poorly and as if we didn't belong will have us not coming back/spending money here ever again.
Stayed 4 nights in Apr 2024
Response from Selim on Apr 18, 2024
Dear Brian, We want to apologize due to the poor experience you went through at Fontainebleau Miami Beach. We strongly believe that all of our guests deserve a quality service and a pleasant stay. We are going to work in a action plan that can help us to prevent reduce or avoid those concerns in the near future. Thank you again for your feedback.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
s
Stayed 3 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Susan, Thank you so much for sharing a positive score with Fontainebleau Miami Beach. We are happy to see that all of our guests are enjoying a pleasant stay. Thank you again for you overall score .

6/10 Okay

Sharon Rena

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room service never showed up. Overpriced food and drinks. Mattresses were horrible considering the hotel is supposed to be a 5 star.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Sharon Rena,Thank you for sharing your experience with us. We apologize because the room service never showed up. We ask for a pardon because you felt the food and drinks overpriced, mattresses were uncomfortable.We are going to work in a action plan that can help us to prevent, reduce or stop those scenarios in the near future. Thank you again for your feedback.

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selim on Apr 18, 2024
Dear Taylor, We want to thank you for your overall score. It seems we a providing a quality stay. We hope to see you soon.

6/10 Okay

Anastasiya

Traveled with group
Liked: Amenities
Not a 5-star hotel. We had to walk for 13min to get to the pool because they put us in the oldest building and said there was nothing available to move us to.Also, room wasn't cleaned good before us or when we were there. Windows were horribly dirty! Our TV was cutting in and out. Overall disappointed that they consider themselves a 5 star hotel.
Stayed 3 nights in Apr 2024
Response from Steven on Apr 16, 2024
Dear Anastasiya,We are thankful that you visited our resort.We are so sorry about the experience you had during your visit. We understand your frustration of having to walk so long in order to reach the amenities.We deeply apologize for the inconvenience.We are Thankful for the time you applied in the making of your review. Your feedback is very important to us helping us provide our guest with the best customer service experience.We hope to see you on the property soonBest regards,StevenFontainebleau Miami BeachGuest Services

6/10 Okay

Louis

Traveled with partner
Liked: Amenities
Disliked: Staff & service
I am a fan of the Fontainebleau and have stayed here many times. My experience during this visit was very strange. The function of our room was fantastic with a great shower and bath tub and true ocean views. Upon arrival, the front desk staff offered us an upgrade. I handed them my credit card as I was ready, willing, and able to take the upgrade. Moments later, the staff member told me the upgrade was no longer available at the price of one twenty per night and was now at four eighty per night. This felt like a deceptive bait and switch. The hotel is understaffed with inadequate space and capacity for the guest count. Expect long wait times for pool chairs and service at any of the bars, as well as long lines at check-in. The strangest part of the trip was when Jasmine, the manager on duty, called my room at 10:30PM at night, interrupting my slumber, to accost me regarding an initial Expedia review. While she did offer a credit for the resort fee, he demeanor landed as combative and defensive rather than solution-based and guest-focused. Under no circumstance is it appropriate to call a guest room unless it’s an emergency. Very weird and truly unforgettable. I will likely be back because I love the location and amenities. I just think what Jasmine did was very odd.
Stayed 2 nights in Apr 2024
Response from Steven on Apr 16, 2024
Dear Louis,Thank you for staying faithful and trusting the resort and reviewing Fontainebleau Miami Beach.Your feedback is very important for us to improve our quality and give you the best customer service experience.We apologize for the situation at the front desk.We really appreciate the info you provide cause it allow us to measure effectiveness service and reaction.We always look forward to know about our guest and this info help us improve out strategic plans to work proactively.We agree with you on the issue you mention on the call at 10:30 pm. This was not a good professional act to a guest. We are so sorry and we understand your frustration about it. That is not the way we handle situations at all. We apologize for that.We will be waiting for you on the next visit.Best regards, StevenFontainebleau Miami BeachGuest Services

6/10 Okay

Nietra, Knightdale

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
We stsy
Stayed 2 nights in Apr 2024
Response from Steven on Apr 17, 2024
Dear Nietra,Thank you for staying and reviewing Fontainebleau Miami Beach.Your feedback is very important for us to improve our quality and give you the best experience.Kind Regards, Steven Fontainebleau Miami Beach Guest Services

2/10 Terrible

Ji Eun

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Chaotic
Stayed 3 nights in Mar 2024
Response from Steven on Apr 17, 2024
Dear Jiv Eun,We deeply apologize for your experience.We always look into your feedback to improve the services to our guests. We will be checking those issues since it affects our guests and try to find a way to improve it.We are thankful for your review.We hope you will consider visiting us in the future. Kind Regards, Steven Fontainebleau Miami Beach Guest Services

6/10 Okay

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach and the pools. Clean property. Nice staff. Food is way overpriced. No coffee or kettle in room.
Stayed 3 nights in Apr 2024
Response from Steven on Apr 17, 2024
Dear Ryan,We are so glad that you visited us on the property.We are happy you were able to enjoy the beach and pool areas. We offer our guest a nice clean and healthy environment designed to give a great experience to our customers.We apologize about the items in the rooms. Those items are just a phone call away.Thank you for your review.We hope you can visit us soonKind Regards, Steven Fontainebleau Miami Beach Guest Services

10/10 Excellent

Bao

NA
Stayed 2 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Bao, Thank you for rating Fontainebleau Miami Beach with a good score. These type of reviews make us to work with devotion that's way we are getting positives results. Thank you again for you overall score

10/10 Excellent

Kendra, Delaware

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bleu is the only place to stay on miami beach. loved it.
Stayed 2 nights in Apr 2024
Response from Steven on Apr 17, 2024
Dear Kendra,We are so grateful for your confidence and all your faith in us.We are so happy to have guest who enjoy the amenities we offer and enjoy the property.We hope to see you back soonKind Regards, Steven Fontainebleau Miami Beach Guest Services

6/10 Okay

michel m

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room are spacious but carpet are dirty and stained Bathrooms with only one small sink Toilet got plugged The shower drain got plugged as well
Stayed 5 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Michel, We want to thank you for taking the time for sharing your comments with us. We apologize because the carpet was dirty and stained besides that bathrooms with only one small sink and the toilet got plugged. We are going to work on making positive actions that can help us to work in different areas of opportunities with the goal of make you feel great and with joy during your stay. Thank you again for your feedback.

10/10 Excellent

Jaroslav

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't bring your own beer can to the pool --UNREAL --what more gouging could this place want
Stayed 6 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Jaroslav, Thank you for taking the time to share with us your experience at Fontainebleau Miami Beach. We apologize because you were not able to take your own beers in to the pool. We are going to work on positive actions that can help us to set up the right expectations to all of our guest. We strongly believe you deserve a relax time and a pleasant stay. Thank you again for your comments.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and the pool/beach area were amazing. There are two issues with this hotel: first the Staff in general not helpful and rude to customers. second the food and beverages extremely overpriced (beyond reason).
Stayed 3 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear Joseph, Thank you for sharing your review, We extremely apologize because you found the staff not helpful and rude to customer. We are going to work in a action plan that can help us to retrain our staff in order to deliver an exceptional service and a quality stay. Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 2 nights in Apr 2024
Response from Selim on Apr 17, 2024
Dear John, We want to thank you for sharing your score. Your opinion is very important for us. We hope to see you soon.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History
Stayed 3 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Gabriel, Thank you for sharing your score with us. We are glad of seeing a positive score. We always believe that when we do things with devotion we get positive results. Thank you again

10/10 Excellent

Tanzania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing customer service.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Tanzania, Thank you for sharing a positive score. We are happy to see that you enjoyed your stay and that you consider we have an amazing customer service. Thank you again for your positive feedback.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel was amazing! The room was spacious with a great view and a lot of accommodations. The staff was friendly and helpful. The pool and beach were beautiful views. The whole experience was incredible!
Stayed 3 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Elizabeth,We want thank you to share with us a great rating. We strongly believe that all of our guests deserve a relax time and a pleasant stay. Thank you again for your score.

6/10 Okay

Michael Francis Del, Irvine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice if you want to be around a lot of people. Massive.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Michael Francis, Thank you for taking the time to write down this review. We apologize because you felt massive people around during your stay. We believe that all of our guests deserve of having a quality time during your vacations. We are going to work on making positive actions that can help us making our guests to feel with joy while you enjoy a 5 star service. Thank you again for your feedback.

10/10 Excellent

nicolas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience Definitely will do it again
Stayed 3 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Nicolas, Thank you for rating us with a positive score, We are glad to see we are doing the right thing and that's why we get a good results. Thank you again for your positive feedback.

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selim on Apr 17, 2024
Dear Jessica, We are glad to see your overall score. We always like to receive a positive rating it seem we are doing the right thing and that's why we receive positive score. Thank you again for your score.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here! Highly recommend.
Stayed 1 night in Apr 2024
Response from Selim on Apr 14, 2024
Dear Sarah, We are happy to see a score 5 out of 5. We believe that when we do things with devotion we always get positive results. Our main goal is to deliver an exceptional service and a quality stay. Thank you again for your positive feedback.

6/10 Okay

Victoria

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
More of a party atmosphere than I expected. Some staff members were friendly, but many were unhelpful and somewhat rude. Would not stay again.
Stayed 1 night in Apr 2024
Response from Selim on Apr 14, 2024
Dear Victoria, Thank you for sharing your feed back with us. We apologize because we fell short setting up your expectation. We are sorry to hear that some of the staff were rude. I'll share this information with management that way we can start making positive actions to deliver a better service from the staff. Thank you again for your feedback.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and great experience
Stayed 4 nights in Apr 2024
Response from Selim on Apr 14, 2024
Dear Hassan, We want to thank you for sharing your experience with us. We are glad to hear that you had a great experience during your stay. We also like the fact that you consider Fontainebleau Miami Beach as a nice resort. Thank you again for your feedback and a positive score.

10/10 Excellent

Jebran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our expectations
Stayed 4 nights in Mar 2024
Response from Steven on Apr 14, 2024
The resort has lots of amenities and activities to have fun and we also have nice areas to enjoy a meal and sharing.We work to give our guests an excellent experience they need.Thank you for your review and your visit.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Grand central station vibes.
Stayed 5 nights in Apr 2024
Response from Steven on Apr 14, 2024
The resort has lots of amenities and activities to have fun and we also have nice areas to enjoy a meal and sharing with friends and family.We work to provide our guests an excellent experience far away from stress.We apreciate your comments and your visit.

8/10 Good

nadeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 4 nights in Apr 2024
Response from Steven on Apr 14, 2024
Thank you so much for your feedback because it allow us to make improvements of our services and procedures guiding us to create a better environment for our guests.We appreciate your nice comments.Thank you for your visit.We hope to see you soon

4/10 Poor

Narine, Bothell

Traveled with family
Disliked: Cleanliness
Beds were very uncomfortable. constnt bag check at the pools ruins entire experience. security checking your room key even though you wear a wristband( so annoying). room floor not clean (we asked for vacuum cleaning but had to do 2 to 3 calls to front desk to get the floor done). had constant smoke due to neighbors smoking pot or cigarettes even though we asked for non smokibg room its never guaranteed your neighbors are not smokers which neans you can not leave your balcony door open nor stay at balcony (total waste upgrading room tto a room with balcony)
Stayed 8 nights in Mar 2024
Response from Steven on Apr 14, 2024
We are thankful for your review and for your visit.We apologize for falling short on your expectations.We empathize with you on your frustrating security procedure and for the waiting time for service. Thank you so much for your feedback because it allow us to make improvements of our services and procedures guiding us to create a better environment for our guests.Hoping you visit us back

2/10 Terrible

Andrew

Traveled with partner
Disliked: Staff & service
La Cota restaurant staff and mgt. created an issue and refused to correct. I now have to take my issue to the Department of State to investigate and resolve. Back to the Ritz Carlton for me.
Stayed 1 night in Apr 2024
Response from Steven on Apr 12, 2024
Thank you for your review on La Cote restaurant.We apologize for the inconvenience you experimented on the venue.If you would be so kind and send more info on the issue, we would like to see how we can analyze the situation and see if we can correct it.We appreciate beforehand your attention.Thank you again.