Ratings based on 4,283 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice hotel with great amenities

Posted Apr 25, 2017
Can't wait to return to Miami...Will definitely stay at the same resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel. Resort atmosphere.

Posted Apr 22, 2017
Good place to put your feet up, Relax by the pool and have almost Anything you want at your fingertips.
Comment from Hotel Management
Apr 22, 2017 by FB, Hotel Management
Thank you very much for the feedback.
1 out of 5
by A verified traveler

Great if you enjoy chaos

Posted Apr 19, 2017
This hotel is understaffed with few staff that are untrained. Overbooked and overcrowded with a scene more intense than times square. Great if you're vacationing to get more stressed out.
1 out of 5
by A verified traveler

Worst hotel- avoid

Posted Apr 19, 2017
Pros: Nothing. Terrible hotel
Overcrowded, no place to sit by pool, zero service,no one seems to care about guest comfort . hotel placed us in versailles tower 15th floor knowing elevators were not working properly. 1.5 hour wait for lunch. If the hotel does not have staff or facilities to serve guests then they should not overbook. Best part of hotel was being able to check out after one night and moving to another hotel. My advice is never stay at this hotel. Ps they charge a $26.95 hotel fee for zero service . Seeking a refund but hotel does not respond to emails or expedia
2 out of 5
by A verified traveler

Poor service

Posted Apr 19, 2017
Terrible staff with poor actitud and too crowded. Place looks nice but staff is not happy to work there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Apr 16, 2017
Went with 3 friends for some R&R and it was great!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel!

Posted Apr 16, 2017
Beautiful hotel with excellent restaurants and outside areas! Big pools! Good service!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great stay with kids, service could be better

Posted Apr 15, 2017
Great property for a family vacation (with pools, beach, boardwalk and restaurants). Service was subpar, took very long for housekeeping to send things up, missing dine in menus in the room, food at all family restaurants including room service was tasteless (1.5/10).
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Beautiful resort and location, but pricey

Posted Apr 15, 2017
Pros: Property and location
Cons: Staff should tell guests that 18% service charge is being added to bar/restaurant bills. A refrigerator, instead of a minibar, would be great.
Gorgeous hotel and friendly staff. Resort restaurants are very expensive and drinks are $20+ each. Keep an eye on bar/restaurant bill, as an 18% service charge/gratuity is automatically added. Would definitely go back, but will request a room with a balcony and refrigerator.
2 out of 5
by A verified traveler

Way to crowded and busy. Staff overwhelmed

Posted Apr 15, 2017
Location: Hated location. spent fortune on uber and cabs
The only staff i did come in contact with were at the beach. Very nice but so overwhelmed with number of people. Crazy busy and loud. Wont stay there again.