Ratings based on 583 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
Beautiful view of the bay if you get the waterfront room
Comment from Hotel Management
Jan 21, 2017 by Guest Relations, Hotel Management
Thank you for sharing your feedback! It was nice to read the comfort and convenience of our hotel made your visit here enjoyable. We would love the opportunity to welcome you back again to Fortune House Hotel and Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Customer Service Rocks!

Posted Jan 18, 2017
Everyone at the Fortune House was fantastic! From the valet to the front desk and the restaurant staff. And Jose and his manager went above and beyond for us! Rooms were spacious and clean. Location is close to great food and a CrossFit box right across the street! We will definitely stay there again!
Comment from Hotel Management
Jan 19, 2017 by Guest Relations, Hotel Management
Thank you for your wonderful five-star review! We are so excited that you had such a wonderful experience here. We love that you feel our hotel was the perfect choice for you. We are so glad you will choose to stay with us again at Fortune House Hotel Suites, and we look forward to seeing you then!
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Beautiful suites

Posted Jan 15, 2017
Pros: Location near restaurants, view, decor.
Cons: Room smelled of paint. Charged resort fee for pool/sauna etc we nver used.
Location: Area filled with nightlife and restaurants 2 blocks away.
Lovely views. Spacious and attractive 2 room/2 bath suite.
Comment from Hotel Management
Jan 19, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write about your experience at Fortune House Hotel. We are grateful you took the time to share how much you enjoyed your stay. It was nice to read the comfort and convenience of our hotel made your visit here enjoyable. I have shared your feedback with our team so that we can make the necessary improvements in the room's scent of our newly renovated units. We would love the opportunity to welcome you back again to Fortune House Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, excellent location

Posted Jan 14, 2017
My 2 bedroom apartment was perfect! Perfectly clean, nice brand new furniture. Recently refurbished
Comment from Hotel Management
Jan 14, 2017 by Guest Relations, Hotel Management
We are so excited that you had such a wonderful experience here. We love that you feel our hotel was the perfect choice for you. We would love the opportunity to welcome you back again to Fortune House Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
Pros: Location, cleanliness
Cons: Staff, housekeeping came asked them to come back, never did, had to get extra towels. Booked a taxi for 6 an hour before never came late for wedding
We only stayed two nights, we were in Miami for a wedding. The hotel was just what our family of 4 needed, two bedrooms, two baths and located near the reception venue.
Comment from Hotel Management
Jan 14, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write about your experience at Fortune House Hotel. . It was nice to read the comfort and convenience of our hotel made your visit here enjoyable. I have shared your feedback with our Housekeeping team so that we can make the necessary improvements to ensure correct follow up with our guests. We would love the opportunity to welcome you back again to Fortune House Hotel and Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jan 8, 2017
It was just a night but I wish I stayed longer, it was a very interesting experience my fiance loved it
Comment from Hotel Management
Jan 11, 2017 by Guest Relations, Hotel Management
Even though your stay with us was short, we are so excited that you had such a wonderful experience here. We love that you feel our hotel was the perfect choice for you. We would love the opportunity to welcome you back again to Fortune House Hotel Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Great location and rate for a Miami Hotel!

Posted Dec 15, 2016
We were amazed at the rate for a top notch hotel. New kitchen appliances, huge bed and nice view. Wonderful young lady working the counter. Only downside is the current construction. We will definitely be back!
Comment from Hotel Management
Jan 6, 2017 by Lou, Hotel Management
We are so excited that you had such a wonderful experience here. We love that you feel our hotel was the perfect choice for you, and you enjoyed our modern appeal and fully equipped kitchen in your guest suite. We would love the opportunity to welcome you back again to Fortune House Hotel Suites. Kindest Regards, Luis Rodriguez Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Clean and comfortable

Posted Dec 4, 2016
Pros: Comfortable room and pleasant restaurant.
Cons: There was no dishwashing liquid or tea towels. There was a dishwasher but no detergent.
Location: We were only staying one night in transit between a flight and a cruise so the location was not an issue for us.
A pleasant hotel with a good size suite. It was not pretentious but was very comfortable with a very nice restaurant, which offered reduced prices with snacks at a convenient time.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
This room is more of an apartment than a hotel room. There is a full kitchen and dryer/washing machine, the balcony view is amazing, the bed was very comfortable. There are restaurants walking distance. Only complaint is the construction noise for the renovations going on but I suspect that is why their prices are not that high at this time.
Comment from Hotel Management
Jan 11, 2017 by Guest Relations, Hotel Management
We are so excited that you had such a wonderful experience here. We love that you feel our hotel was the perfect choice for you, and you enjoyed our modern appeal and fully equipped kitchen in your guest suite. We apologize for the construction noise as we are working hard to renovate our facilities. I hope that you allow us the opportunity to wow you with our new look should you choose to return to the hotel.
2 out of 5
by A verified traveler from Pocatello, United States of America

Rude staff, over charges

Posted Nov 25, 2016
Pros: Room was clean, beds were comfortable.
Cons: The way the front desk is managed and the people they hire.
Location: Close to port for cruises.
The rooms were ok, clean. After telling the front desk my sister would be arriving later and to just let her up, giving them her name and what time to expect her, the refused her entry. They had to call me to verify she was staying here with me. Then they tried to charge me $40 for an order in the restaurant that was never ordered. They also charged me a $19 checkout fee, just to check out. The woman at the desk was rude.
Comment from Hotel Management
Jan 6, 2017 by AGM FHH, Hotel Management
Thank you for taking the time to provide us your feedback in regards to your recent stay at the Fortune House Hotel Suites. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience and billing concerns. Please contact us to further discuss your billing matters. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami. Kindest Regards, Luis Rodriguez Assistant General Manager