Rude staff, over charges
Posted Nov 25, 2016
The rooms were ok, clean. After telling the front desk my sister would be arriving later and to just let her up, giving them her name and what time to expect her, the refused her entry. They had to call me to verify she was staying here with me. Then they tried to charge me $40 for an order in the restaurant that was never ordered. They also charged me a $19 checkout fee, just to check out. The woman at the desk was rude.
Comment from Hotel Management
Jan 6, 2017 by AGM FHH, Hotel Management
Thank you for taking the time to provide us your feedback in regards to your recent stay at the Fortune House Hotel Suites. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience and billing concerns. Please contact us to further discuss your billing matters.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami.
Assistant General Manager