Nice hotel, excellent staff
Posted Jan 17, 2017
Although the hotel offers self parking and valet parking, there is no signage directing you to self parking until you drive around the building...it's confusing within the car park and a long walk to hotel elevators with luggage...don't bother to save yourself $4 by self-parking..do the valet. They are very quick..we were in and out often and our car was waiting by the time we called for it from the room. From the Valet entrance you have to take an elevator to the 7th floor where the Front Desk is and another set of elevators to the rooms - because they are in a different wing. Once you orientate yourself it is fine..just confusing on arrival. Front Desk (John) was super efficient, helpful, polite and went out of his way to smooth things for us. He seems to wear several hats as we saw him at Valet Parking and guest services...always greeted us warmly...made for a more personal stay. Our interactions with the various Room Service and Concierge staff were similarly friendly, professional and helpful. Obviously at Four Seasons prices one would expect this but having stayed at similarly priced hotels we found the staff here to be exceptionally guest service oriented. The room was lovely; spacious, nicely decorated, plenty of electrical outlets, good lighting, soft bed...not so great pillows - too soft with 1, too high with 2. The shower jet was set at laser thin, painful but my husband managed to change it to normal with just a bit of difficulty and all was well with our fi
Comment from Hotel Management
Feb 6, 2017 by D. Normandin, General Manager, Hotel Management
Thank you for taking the time to share your feedback with us, we truly appreciate and understand the value of guest comments. I'm pleased to hear that you found the service to be exceptional. We'll be sure to let John know that your interactions with him were particularly memorable.
We look forward to having you with us again soon.