Ratings based on 1,133 Verified Reviews

4.0 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel spot

Posted Jul 18, 2017
Overall ambiance was fantastic the only issue was they used the same bedsheets in your room and when we requested for a change they asked if I was leaving yet. I said "no" so they left me with the same ones. They didn't vacuum either but other than that they always provided clean towels even for the beach.
Comment from Hotel Management
Jul 21, 2017 by Daniel, Hotel Management
Hello, We appreciate you feedback. Glad to hear you enjoyed your stay! We hope to have you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Exceptional for a Hostel

Posted Jul 6, 2017
When I first arrived I was a little skeptical about the stay because it was my very first time staying at a hostel. There was construction going on which obstructs whatever view there could of been. Upon them getting my check-in review one of the staff members took time to come talk to me which made me feel better. The staff were kind. I absolutely enjoyed my stay after that first night. The pool is located within the lounge area which also had a restaurant/bar. Free wifi & Breakfast was included. This is also one of Miami's hot spots because you don't have to be a hostel guest to come hang out which made it even better you get to meet so many people. The bathroom was a bit smaller than usual but it works out fine my only issue was that the other girls I bunked with washed their hair a lot & managed to clog the tub so it made the water going down the drain a lot slower than it already was. There is a locker with the number based on the bunk you are using. I personally didn't use it but you must bring your own lock. There weren't many amenities offered but I came prepared with my own things so it didn't bother me much. There is minor room service the women didn't speak too good of English but they manage to change the trash & tidy up. The beach is close by with many little restaurants & shops. The mall also was about 8 minutes from the hostel you can Uber or walk your choice. If you're looking for something reasonably priced with a bundle this would be a good hostel to stay.
Comment from Hotel Management
Jul 17, 2017 by Daniel, Hotel Management
Hello, We appreciate your feedback! Hope you enjoyed your stay! We hope to have you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler

i would stay again

Posted Jun 3, 2017
This was the first hostel I've ever stayed at and I was travelling alone, from the offset I was impressed! Very chilled vibes, clean and cosy! The room was a lot bigger than I'd imagined and it was kept clean everyday by housekeeping! Breakfast was a good idea however the shared kitchen became so crowded at that time! Local to a supermarket which was reasonably priced! The bar was great at night and good for a meet up point as many people who weren't staying there came to have a drink! I would definitely return and definitely recommend it to anyone staying in Miami
Comment from Hotel Management
Jun 15, 2017 by Daniel, Hotel Management
Thank you for your feedback! We hope to have you back again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
The staff was very friendly and helpful. The only real complaint about the room (I mean it's a hostel, don't expect much) was the shower. It flooded almost instantly when the water was turned on and was disgusting :( I really didn't feel comfortable taking a shower there which made my stay unpleasant, esp. after being in the Miami heat all day.
Comment from Hotel Management
Jun 15, 2017 by Daniel, Hotel Management
Thank you for your feedback! We work hard to fix any issues experienced during you stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Posted May 8, 2017
Excelent hotel and location, you can feel the Miami vibes
Comment from Hotel Management
Jun 15, 2017 by Daniel, Hotel Management
Thank you for your feedback! We hope you enjoyed your stay!
5 out of 5
by A verified traveler

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Mariannie, Hotel Management
Glad you enjoyed your stay with us! We hope to have you back!
3 out of 5
Recommended
for Everyone
by A verified traveler from el mundo

Old style. Hipster.

Posted Apr 25, 2017
I'm a huge fan of authenticity. But with that said, Freehand is a bit rough around the edges. I wanted to stay here because of the friendly vibe and that is absolutely the scene. They must however update the bathrooms in the rooms. Tragic at best. 1. Toilet flapper valve was gone decades ago. 2. Tub was not glazed, nor especially clean. The grout was black and stained with who knows what. 3. The bathtub drain backed up, making a clean shower difficult. 4. When toilets flushed, dark water shot up from the drain in the bathtub. Why? 5. Primitivism is fine in art, but not in the bath. The fixtures did not befit a property of this stature. 6. No soap? 7. Windows don't open? Why not? 8. lighting is dim in the room 9. The bathroom. 10. The bathroom. Again.
Comment from Hotel Management
Jun 15, 2017 by Daniel, Hotel Management
We are sorry the bathrooms were not up to par during your stay. We appreciate any feedback given and work hard to fix any issues experienced during your stay. We are currently in the process of renovating the bathrooms. We hope to have you back to enjoy the property to the fullest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Great Vibe

Posted Apr 11, 2017
Staff is very friendly and check in was super easy. It's very close to the beach and the free trolley the takes you up and down the whole beach. The offered a yoga class on the beach I enjoyed. I will definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
The rooms need phone and iron and ironing boards. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Fantastic restaurant & bar!

Posted Apr 11, 2017 on Orbitz
Pros: Food, cocktails, beach proximity, ambiance
The Broken Shaker is an absolutely fantastic on-premises bar with amazing cocktails, and the 27 Restaurant attached makes incredible food. I loved my room, loved the ambiance, REALLY loved the proximity to the beach and the good parking. My husband and I will most definitely be visiting again in the future.