Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent hotel!!! Love it!!

Posted Jul 16, 2016
Love this hotel! Nice staff, beautiful room, near to the beach and good food!
3 out of 5
by A verified traveler

Posted Jun 23, 2016
Good look getting toilet paper and clean towels.. I had to buy mine next store!
Comment from Hotel Management
Jun 23, 2016 by Dwight P, Hotel Management
Thank you for your feedback and we apologize for the inconvenience of not receiving your requested items from housekeeping. Certainly, had this issue been brought to our attention we would have rectified it immediately; we will definitely ensure that this is addressed going forward. We do you hope you were able to find some enjoyment during your stay and wish you the best in your future travels.
4 out of 5
by A verified traveler

Tolles Hotel in erstklassiger Lage

Posted May 31, 2016
Pros: Sauberkeit, Ausstattung
Cons: Zimmer etwas hellhörig, Parkgebühren sehr hoich
Location: Nähe Ocean Drive
Bitte beachten sie, dass es gerade wegen der Nähe zum Ocean Drive zu geringer Lärmentwicklung auch im Hotel kommen kann, da auch in der Hotelbar noch gefeiert wird.
Comment from Hotel Management
Jun 1, 2016 by Dwight P, Hotel Management
Thank you for staying with us and we appreciate your feedback. Please come again!
4 out of 5
by A verified traveler from Rockland NY

Cool style and cool with the bill!

Posted May 1, 2016
Clean, cool style. Rooftop pool very nice likewise the bar and outdoor area. Clutch to have the shelborne beach and 'regular' pool, bar, lounge area. Room was crisp, mirrored, super bathroom. Minimal drawer space and our carpet needed update. Restaurant, bar and seating areas all very interesting, chill and inviting! Location great, free car service great too!
Comment from Hotel Management
May 15, 2016 by Dwight P, Hotel Management
Thank you for staying with us. We will be sure to take your feedback constructively and use it to further improve on our guests' experience. Please come again soon!
1 out of 5
by ludovic

Hotel au dessus d'une discotheque... super bruyant

Posted Apr 25, 2016 on Hotels
Cet hôtel était très bien .... sauf la nuit. Il est très bien placé, propre, moderne etc... mais voila il est au dessus d'une discothèque et donc le jeudi/vendredi/samedi impossible de dormir avant 3h du matin à cause du bruit. Bien sur on peut en parler à la réception mais bon il trouve cela normal. Je ne peux donc pas le recommander et j'inviterai plutôt à l'éviter.
Comment from Hotel Management
May 27, 2016 by Dwight P, Hotel Management
We do have very active night life venues within our hotel and surely understand & sympathize with you regarding to the noise you encountered. I am certain that if we had a more suitable room available to give you, this option would have been explored; we apologize if nothing else was available for you. Thank you for staying with us.
4 out of 5
by Susanne from Langenthal

Abzocke in Miami

Posted Apr 21, 2016 on Hotels
Hotel war soweit in Ordnung. Allerdings noch $25 pro Nacht "Resort Fee" beim Auschecken - reine Abzocke. Auch der zugewiesene Strandbetreiber. Für 4 Personen standen gerade mal zwei (2) Sonnenliegen zur Verfügung. Für weitere 2 Liegen und noch 2 Sonnenschirme musste man $60 hinblättern. Wir waren dort - nie wieder.
Comment from Hotel Management
May 27, 2016 by Dwight P, Hotel Management
Thank you for your feedback. Like many hotel around the world we do charge a $25 resort each night you are with us. This is communicated to you at the time of booking and again in your email confirmation; a full list of what the resort fee includes is located on our main website. We apologize if you had missed this information. Thank you for staying with us.
3 out of 5
by A verified traveler

Posted Apr 19, 2016
hotel was okay... it needs to focus alot on the rooms maintenance maintenances is very important it lacks it alot stood there twice already and different rooms same experience... the hotel vibes is great ... perfect location again alot of it has to do with poor cleaning and maintenance shower door wouldn't close correct dirty stained tiles noticeable things i dont want to rant........
Comment from Hotel Management
May 26, 2016 by Dwight P, Hotel Management
Thank you for feedback and we will be sure to use it constructively to further improve on our property upkeep. We are happy you were able to find to positive points during your experience and hope for you to return soon.
2 out of 5
by Joseph

JT experience

Posted Apr 19, 2016 on Hotels
Unfortunately, I had a no so good experience at the hotel with the staff.. Charged me an extra $25 per night because I requested a double bed instead of a single Queen bed. Management called me on the second day to see if I had left because the cleaning lady didn't see my luggage in the room. A took it as an intrusion, specially after he said that you must pay for all 5 nights.. Also my 2 nephews came to visit, they tried to use the pool and were told the pool was closed when signs indicated it was open until 10 and the front desk clerk stayed it was open. I will never go or recommend that hotel to anyone..
Comment from Hotel Management
May 27, 2016 by Dwight P, Hotel Management
Thank you for your feedback. Typically, our rooms with two queen are more expensive than our entry level rooms; chances are had you booked this room initially, it would have been more expensive than that of the standard with one bed. I do apologize if you informed that the pool was open later than it actually is; we do have a sign in the pool area that clearly indicates the time of the pool closing at 7 PM. Please know that you are always welcome at Gale and wish you the best in your future travels
5 out of 5
by daniel from São Paulo

Ótimo Custo Benefício

Posted Apr 18, 2016 on Hotels
Hotel agradável e bem localizado ... Tem os quartos kaskades que são mais exclusivos e muito confortáveis e com um café da manhã (bem simples) e um happy hour (simples mas bom tbem) inclusos. Ótima localização e ótimo Custo Benefício.
1 out of 5
by Dianna from Chicago

Posted Apr 14, 2016 on Hotels
I was robbed at the hotel from staff